Cactus Carpet Care Ltd.

Bought a carpet cleaning deal for Cactus Carpet cleaning on Social Shopper, which I used recently. Turned out the guy booked a two hour time slot (11:00 — 1:00), called to confirm that morning (about 9:00), then showed up 45 minutes late (meaning he’d already missed 37.5% of his appointment time)! Then spent 10 minutes «reviewing» the space I wanted cleaned, arguing about the square footage being in excess of what they would do. I had to get out a tape measurer to prove it was about 30% LESS space than their maximum allowed. Then he refused to do a tiny 10′ x 10′ den we wanted done, because he considered our rec room to be TWO rooms, rather than ONE — even though it was one room and the total space was far less than their max. Then he proceeded to tell me I’d have to pay extra if I wanted the «stains» removed. This after I’d spent ½ a day moving furniture so that the carpets could be cleaned in al 4 rooms!
I refused to pay the «extra» to get the stains removed and suggested he do the best he could with what was included in the purchase agreement for his services. An hour after he’d arrived he was in my driveway loading up his stuff, so all-​in-​all he spent about 40 minutes «cleaning» my carpets. As you might expect, the result was not what I’d hoped for OR what I PAID for. I’d considered running over to Home Depot to rent a steam cleaner while all the furniture was out of the way, but it was simply too much for this over-​50 client.
Would stay away from this company and watch the owner. I suspect he’s the type who will shut down under this name and open under another next week.

Positively the most UNPROFESSIONAL experience I’ve ever had! DO NOT USE THESE PEOPLE!!! I booked a carpet cleaning before the expiry date of the Dealfind Voucher. At the time of the booking I said that I had a Dealfind voucher and I gave him the voucher number over the phone. The first thing the guys says when he comes to clean the carpet is that it’s expired and he won’t honour the voucher. The guy wanted to charge an extra $ 75 for the service. There was much discussion, argument back and forth, he tried to tell me it was my responsibility to say that the voucher was expiring when I booked the service, he tried to say that I didn’t call to book the service before the expiry date. I still have the log of the call on my phone and he should too. He grumbled under his breath that I lied and I wasted his time. The voucher was for 4 rooms and a hallway. He spent 15 mins cleaning 2 rooms and left without saying anything. So tell me this — if I was at all in the wrong, why wouldn’t he flat out refuse to provide the service? I’ve since looked online and found that this company has several social media coupons on the go. Scam to collect money on unused vouchers? Just beware… the seemingly good deal is not worth it in the end. Save yourself the aggravation and use a real carpet cleaning business.