Marble Slab Creamery

Richmond, Canada

2.7

Closed now

12 reviews

Contacts

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Telephone:
+1 604-241-4149
Address:
11720 Steveston Highway Suite 155, Richmond, BC, V7A
Nearby public transportation stops & stations:
0.4 mi58047
0.6 mi56702
0.6 mi56718
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Bussiness info

Accepted Cards
Credit, Debit
Parking
Private Lot
Wi-Fi
No

Today

Today 11:00 am – 11:00 pm
Closed now
Local time (Richmond) 02:41 Saturday, 14 June 2025

Business hours

Monday 11:00 am – 11:00 pm
Tuesday 11:00 am – 11:00 pm
Wednesday 11:00 am – 11:00 pm
Thursday 11:00 am – 11:00 pm
Friday 11:00 am – 11:00 pm
Saturday 11:00 am – 11:00 pm
Sunday 11:00 am – 11:00 pm

Description

Specialties

Marble Slab is one of Richmond’s dessert hotspots that have been making tantalizing desserts since 2009. We claimed our fame from our homemade ice creams, cakes and irresistible desserts that are made fresh, in store.

The Marble Slab Creamery experience starts when you enter our store and are immediately greeted by the aroma of our freshly-​baked waffle cones. Marble Slab Creamery offers a truly unique selection of gourmet ice cream cakes that can bring chef driven flair to any occasion. It isn’t just dessert. It’s the world’s freshest ice cream, made just the way you like it, just when you want it. Create your experience today.

History

Established in 2009.

Marble Slab Creamery began its story in Houston, Texas in 1983. We started with an unusually high set of standards and a goal to bring the exquisite taste of fresh-​made gourmet ice cream to fellow aficionados. This dedication led to our development of the now famous «frozen slab» technique for ice cream preparation. Today we have stores in 35 states, along with locations in Canada, Puerto Rico, and The United Arab Emirates. Our particular store opened August 2009!

Meet the Business Owner

Imran Z.

Business Owner

By profession I am an Aeronautical (Aircraft) engineer. We started this business in 2009 believed in the product that we are producing here in Marble Slab Creamery a fresh and pure ice cream made of real fruits and milk every day in house. We use all Canadian milk from Saputo (Dairy Land).I has a family with two healthy kids both boys love ice cream. My wife Sara work as a manager in the store and we believe on customer service which is our first priority.

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12 reviews of Marble Slab Creamery

No registration required
Place rating: 1
Vancouver, Canada
This place never has any fruit I’ve been here a few times to check! And when I ordered something else it was up to expectation either. The ice cream is always freezer burnt. And the guy topped my ice cream by smothering on chocolate sauce which was dripping all over my clothes. I couldn’t hide my displeasure, I gave him back the ice cream and he told me «I wanted it to be messy, so you can enjoy it more.» Uh okay… I just left.
Place rating: 2
Burnaby, Canada
One of the worst locations ever. They never have any fruit how are customers supposed to get icecream made that’s pretty pathetic oh well I better stop going to this location. I have family members who own marble slab in Toronto. IT IS A REQUIREMENT.
Place rating: 1
Richmond, Canada
I purchased a groupon for a ice cream cake from this location. It had an expiry date of December 28th and it said give 72 hours notice. I delayed ordering as Christmas got busy and the birthday was in January. When I placed my order on December 28th and gave them 72 hours to make it, I thought I was within the expiry date. After about a week I went in to inquire.
The male man there, who I believe is the owner said he never got my order and I ordered too late. He argued with me that what if I ordered a cake and wanted it 6 months from now! Who does that and why is it relevant? He didn’t seem to care about me as a customer and told me to complain to groupon, it was their fault. I have to agree with the other persons comment about treating you bad if you have a coupon. This deal actually should have said last day to order is December 25th and was worded poorly.
So I will not be giving them any business and they can take their ice cream and shove it
Place rating: 1
Richmond, Canada
The ice cream is great as all ice cream is and should be.
The customer service, however, was beyond what delicious ice cream could repair.
I purchased a social shopper voucher for the place and instead of walking out the doors with a smile on my face and ice cream cake in my hand, I walked out with tears of absolute frustration and no cake either. The voucher said «for custom cakes order in advance» which also implies that they have non-​custom cakes available. That was not the case though and when asked about it he replied «no cake we only have custom cakes» and was adamant in making me feel awful for waiting till the last day to redeem my coupon when the window for the voucher is 6 months. In my opinion, the last day of a voucher’s validity is just as good as the first but he felt otherwise. He was rude and interrupted me many times when I tried to deal with the issue.
He said he had an awful experience dealing with social shopper. I sympathized with him but informed him that taking his frustrations out on a paying customer is not appreciated and I will not be coming back.
Place rating: 5
Vancouver, Canada
My fave place to buy ice cream! Always have good experiences here and you get great deals for checking in on the Unilocal mobile app. :D
Place rating: 1
Vancouver, Canada
I’ve been to this place twice already. I’ve enjoyed the bubble gum ice cream and the coconut ice cream. The ice cream scooper girls have been very friendly and helpful on both occations, but when I went to the east indian cashier to pay, she seemed so cold. No smile at all, just a blank expression and she just stared at me. It seemed that she didn’t want to be there, or all she cared was to collect the money.
Also, if I were to choose between Marble Slab and Cold Stone Creamery… I would totally go for Cold Stone Creamery. Cold Stone’s selections are better, prices are better, and the cashiers are friendly.
Place rating: 4
Richmond, Canada
Coffee Ice cream mashed together with Score candy… come on… It’s so ridiculously good and makes me smile on a sunny day.
Place rating: 4
Richmond, Canada
Great novel ice cream experience. Choose your size, your ice cream, and your Mixin (topping).
Service was quite slow when I went bc there was only the owner working. All his employees were on Valentine’s dates. Owner was very friendly.
Combo I had: chocolate hazelnut w/​crunch bar. Pretty awesome combo. A must try for chocolate lovers.
Tip: if u want it in a cup, but still want your cone. Just ask for it. They will gladly give it to u.
Place rating: 5
Vancouver, Canada
Everytime I’m in the area of Steveston, count me in for ice cream, any season of the year.
My personal favourites are the Snickerdoodle & Candylicious. Anything w/​these chocolate bars: Snickers, Crispy Krunch, & Skor is dandy in my books!
The staff here is more patient than the DT or Broadway location, probably due to less crowds. Willing to let you sample 3 – 4 times before you decide. I rarely order the waffle, prefer to eat from the bowl size. Think it tastes better ;)
It’s not cheap by any stretch but well worth the taste. Personally, i but the 1 litre, it’s a lot better value, and nice to have this stashed away for those stay-​at-​home nights ;)
plenty of free parking.
Place rating: 3
Yokohama, Japan
Want waffle cone but want to take it home? Get a Waffle Bowl! But it doesn’t have a lid, so come with someone to hold it, or big enough cupholders in your car. RAV4’s adjustable ones worked well :)
I like how I can add a topping (I always get Oreos) to any flavour ice cream. However, it’s not WOW! enough to increase my ice cream-​eating frequency.
I’ve heard Marble Slab being compared to Cold Stone Creamery. Personally, I can’t tell the difference. If I HAD to choose, I would say I like Marble Slab better than what I vaguely remember of Cold Stone. I think that may be because I went to a «slash» location that was more Tim Hortons, though.
Place rating: 3
Vancouver, Canada
Black walnut and white chocolate mixed together with skor bits… creamy, crunchy, with the rich flavour of the walnut… served in a waffle cone. My flavours of choice, my ‘mixin’ of choice.
The cone was a bit stale though, kinda soft, but it’s supposed to be crunchy?!
There are other unique flavours here such as birthday cake, sweet cream, and amaretto. The only downside is that it only comes it one ‘mixin’ and any additional ones are extra.
My large size one is basically 4 scoops of ice cream, which was a lot for one to finish.
Note to self: share one next time!
Place rating: 2
Vancouver, Canada
Maybe it’s because i had Cold Stone Creamery before trying this place, and hence i already have the Cold Stone expectation. But yes, this place is nothing compared to the Cold Stone, it doesn’t have that much flavours to choose from, and it doesn’t have sugar-​free ice creams.
For the same value I only got 1 scoop here, while i get a mini watermelon at cold stone… besides quantity… the customer service here can be better… the ice cream girls were nice and clearly explained how it works, but the cashier was pretty cold…