Brown’s Appliances

After 30-​some-​odd years the mustard-​yellow, wire-​shelved fridge in the family cottage was ready to retire. But the Lakes region isn’t the kind of place where you can run over to Sears or Home Depot, pick out an appliance for delivery, and be done with it. We were struggling with how to replace that 1970s behemoth as we strolled around Port Carling when at the top of the hill rose Brown’s Appliances.
Brown’s is a throwback to the small town Maytag store, family-​owned and operated. Our sales associate, Jennifer, was extremely helpful throughout the entire process of selecting the refrigerators (we decided to replace the defunct mini-​fridge in the bunkie as well), having the old ones hauled away, and installing the new. We appreciated her constant communication, particularly on the morning of delivery when it turned out the model of fridge we’d selected was only available in black in their warehouse. Jennifer assured us she was sending out a comparable model in white. In a typically American fashion, I suppose, we suspected a bait-​and-​switch, Googled the subbed-​in model, and discovered its retail price was actually about $ 100 more than the one we’d originally selected. Brown’s honesty and willingness to make up for their error really impressed us. We were equally impressed by the two burly men (one of whom was Jennifer’s brother) who came and took the old refrigerators out *without* a dolly or hand truck.
It couldn’t have been easier, more pleasant, or any cheaper to have replaced a massive appliance in a part of Canada where even gas stations are few and far between. And we couldn’t be happier with our gleaming, brand spankin’ new beauty.