Bell Empress Walk

I have been a Blackberry user since I can remember. like when it first came out (that blue one…), I snapped it up. For me, browsing on the internet wasn’t that big of a deal as the actual keyboard, and BBM. Then, apps became more evolved and I realized BB apps sucked compared to iPhone and other devices. Then, there was some «upgrade» that made my BB ineffective, and was really only a phone. Then THEN the sucky stock dropped (which I had bought when it was like at $ 110 something a share… gulp) and the BB lost its cache for me.
So, (as this review is NOT on the BB), I turned fast and hard to the Galaxy Nexus. I thought unlocking the phone and switching my sim card would be simple, however, after much headache, it was determined that I needed to change my sim card… yup it was that old. So, I was told to go to a Bell store and I knew one right by my work at Empress Walk. I walked in and noticed an associate helping another man so I stood in line. Matthew asked if I had a simple question as he would be with the gentleman for another 15 minutes. I briefly explained my situation, and at first, he didn’t know why my sim card wouldn’t work (he didn’t know it was THAT old), so he said he would be right with me if I was willing to wait. I said yes as I had been without a phone for a week and a half! (I had sold my BB).
Then, a femal associate Jaleesa figured it out for me and said that I had to change my sim card and attach my new Nexus to the new card. Both Matthew and Jaleesa tried to do a switch of information using my existing card as it would save me $ 10, but in the end, a new card was needed. I appreciated the fact that they tried to save me money. In the end, I got a 5% discount because I was buying so many things (I just bought a Nexus case, but I appreciated the discount).
In the end, my issue was solved. Both associates were great and pleasant to deal with and all within my lunch hour. I know dealing with phone companies can be so bad sometimes, but I am glad to say that my experience at this Bell store was amazing! When I was walking out, both said that I could come back anytime if I had questions on how to use my Nexus:)