Norco John Henry Bikes

my son’s old school bike needed repair. a bolt was needed to re attach the pedal. I went in to see if they had a bolt I could purchase to fix it. not being mechanically inclined I had a few naïve questions for the worker. he went to talk to the bike mechanic then came back with the appropriate bolt and told me it would work. when I asked him how much for the piece he told me no charge and told me good luck and told my son happy riding. what a wonderful gesture… when I do get serious about biking I will surely be a loyal customer.

I bought a bike here, initially I was happy with the service however my opinion has changed since.
The bike I purchased went on sale and I returned to get a price match for it, the young man informed me that they didn’t do price matches for sales, even though it says clearly on the bottom of the sales invoice that they do, after speaking with the manager this was corrected, however I don’t believe I should have been put through that in the first place. Then within the first few months i returned because the rear wheel was shifting and I had been ensured there was warranty on the bike, however they tried to bill me for the service and then gave me the «usually this isn’t covered» talk. I had to return again within a few weeks because the rear derailer would not shift into the highest gear and if it did after a short time the chain would come off and get jammed between the gear cassette and the frame, the issue persisted after service to the point where the chain actually broke. I took it back in, and again was informed this wasn’t under warranty, eventually after an argument I begrudgingly agreed to just buy a new chain even though had the issue with the derailer been fixed it would have not happened. Further to this i was dismayed to overhear a conversation between the manager and a tech about a kids bike that a mother had asked to have fixed in a hurry because the child was part of their bike camp, the manager came up with the idea to charge them more to jump the line even though none of the current jobs being done by service were not time sensitive and other customers wouldn’t be impacted, after hearing that other customers were also being ripped off my frustration level increased. The end result of my experience with John Henry was that they never solved my issue with the rear derailer and blamed me for it, so I have had to avoid using that gear when riding my bike since, until I can afford to pay a reputable shop to replace the component. I will no longer do business with this shop and I emphatically encourage others to visit a different shop until management at John Henry Bikes embraces the idea of standing behind the products they sell and drops the customer blaming ripoff tactics.

Spacious store with friendly helpful staff. Staff are a little young but they are trained relatively well.
Great selection of Norco bikes with repair shop in back. They offer a lifetime adjustment of cables as tension if you purchase a bike through them.

Meh, New shop is not as good as it was, selection not as good, would have thought things would be better with Norco taking over but opposite is true. I know more people who will never go back than those who will. Sad…

Awesome service and knowledgable staff who are patient with you while you are trying to find the right bike. Quite a selection of bikes and the staff will also help you order a bike from the manufacturer if they don’t carry it in store.

Bought a bike recently from there, and have been back for a few things, or a tune up. Impressed by the friendly and knowledgeable staff, ready to help out or just give advice.
No attitude here.

Just bought a bike for my granddaughter at John Henry and the folks there couldn’t have been more helpful. Very knowledgeable too, and not at all condescending as specialist stores can be sometimes.
They offer lifetime brake and cable servicing on their bikes which is really great.

In my opinion this is one of the better bike shops in North Vancouver. Prices are reasonable, the staff are very knowledgeable, they have a lot of selection, and their bike mechanics know what they are doing. Really this is a very well rounded store. Definitely check out their sales as no one can beat their prices.

Great selection, super knowledgeable staff, and they help you out no matter what you’re looking for!
We’ve been coming for years! I really like all of their different biking programs and clubs. John Henry Days in early May is always a ton of fun.

I have been involved in cycling in one aspect or another for the last decade, from wrenching in shops, to racing at an amateur level, to commuting. Starting quite heavily with mountain bikes then taking a bit of break and now beginning to break into road cycling this year.
Through the early and mid 2000 John Henry Bikes (JHB) used to be THE shop, huge stock, helpful and knowledgeable sales people and good service department. Now granted I have not walked though the doors in some years (out of city/​country) but was certainly shocked upon my return… what happened?
First re-​impression left me cold. They still seem to have have good stock in a variety of price ranges, but what happened to the knowledgeable and helpful sales people… nowhere to be found.
Standing beside a group of multi-​thousand-​dollar road bikes for a few minutes, nothing. Making eye contact with a sales person… oh, hes gone to help the people just though the door. What I imagine to be the owner/​manager walks past me two times barking stock numbers to another… nothing. Finally, I haul somebody down, oh its the Specialized bikes rep. After listening to the specialized company song for 5 min I was finally approached by a fairly helpful technician who did answer my questions. I left shortly after… i will not be back.