Niagara Falls Marriott Fallsview Hotel & Spa

We had a room that overlooked the falls and it was beautiful! The only downside is that we paid a lot for the special room with the jacuzzi tub, fireplace and waterfall view — but the room was small! It was our anniversary and they sent up a special plate to help
us celebrate… which was nice and thoughtful. The workout area had about 5 – 6 treadmills, a couple of bikes and ellipticals. There was also a small area for weights. It was clean and not crowded.
The best part was the Starbucks in the lobby! My husband loves the convenience.

Whenever I visit Niagara Falls, I almost always stay at Mariott. We always take the 2 Queen Beds with Fallsview. Truthfully, service is always great from these guys. There are always one or two whom are a little silly, but the rest of the team are great. The views are beautiful. Very relaxing. Food team is great as well. As someone who eats at upscale restaurants very often, the food at Terrapin was alright, it’s almost average. However with the view and music and service, the entire experience was great. The breakfast buffets are great as well. I always seem to find a lineup each morning I stay there. The layout of the hotel is classy, however if you guys (them) could place a piano somewhere, it would make the entire Lobby perfect!
I’ve noticed a number of changes to this hotel, however. Mariott took out a lot of the decorations/​attributes that appealed to me, away. I’m not sure if it’s just me, but I personally look at the little details of each hotel I visit. Mariott removed the lovely flower vases on the way to the other exit (next to Starbucks sign) and automated welcome banner, as well as the lovely cushions. They changed the tables from the glassy tables with wooden borders to something else. I personally liked the previous furniture/​decorations better. But that’s just me.
Other than that, Mariott is always a pleasure to stay in. Great job, guys. I will return.

Stay was okay. Staff was mediocre and nothing special. The rooms are outrageously expensive, and super tiny! I understand that you’re not paying for the room, you’re paying for the view; but in order to see the view you have to look out windows that are absolutely disgusting. you can tell the housekeeping staff does not Windex the inside of the windows.
Apparently you have to pay $ 13/​day for Wifi which is outrageous. every other Marriott has free Wifi.
Otherwise the lobby is very beautiful, very well kept and clean besides the ceiling which has water rot if you look up.
Bar staff was very friendly and nice company on a quiet night.

Excellent Location! Very short walk to the Mall and Tourist Attractions. Bus stop for the local bus route is right out in front. Niagara recently put in this bus line for tourists — great idea! Marriotts are not all the same. This one is very nice, upscale and if you reserve an upper level view — you will have the best view in town! We had a complete view — upper floor and corner unit — view couldn’t be better! Rainbows late afternoon and the beautiful lights at night!
Hotel service was excellent. Room was very clean and the housekeepers were quick to remake the room. Starbucks in the lobby was our main place for a quick bite in the morning.
Regarding the Wi-​Fi — available in the lobby only. In room — make sure you make your reservation with Marriott and not thru Tripadvisor. I am a Marriott Rewards member so I usually get free Wi-​Fi, but because I didn’t book thru Marriott, I was unable to get free Wi-​Fi for us in the room. Tripddvisor had sent me a link and I used that to book. My only mistake. Learn from mine! Book direct!

First, they canceled on us last second but we were here already so they gave us a room on the 32^nd floor. Problem is, elevators only go to 31!!! We had to walk up service steps to get to our room! The room was made up nicely, but on closer view… GROSS. Thousands of bugs, in and out of the room. Black specks all over the bedspread which honestly looked like bedbug dropping. Stains all over the bedsheets, bed skirts and chairs! Some gross sticky red stuff under the window sill.

I purchased this with two night stay with a Falls-​view Groupon. When we first came, we were told we were only allowed to stay on the 5^th floor — which was such a disappointment, but I guess that is what you get when you buy a Groupon. We were allowed to upgrade to a higher floor, but it would cost and extra $ 100 a night. After himming and hawing, we asked to see the 5^th floor (we only stayed here for the view) and the front desk told us that the 5^th floor was actually taken so we HAD to go stay on a higher floor — free of charge!
Lucky Us!
With our groupon we had two free passes for the breakfast buffet. I would not spend the $ 20 per head for this breakfast buffet, but I will gladly take the free breakfast! We really loved the potatoes and smuggled up a yogurt to my sister. After seeing that the buffet was worth it — we paid for the sister’s breakfast the next day (so in reality $ 20 + two days of tips, divided by 3 people = not that much for breakfast).
We also visited the Starbucks which was fine… except they were not really prepared for everyone to show up right when it opened. It actually opened a little late each day and you could not redeem any stars at this location… bummer.
We talked to the concierge a couple of times, because some wine tastings/​tours were included in our package at Niagara on the Lake. The people at the concierge were very nice and helpful, even though we didn’t purchase any packages through them.
Our groupon also included a coupon for dinner each night — we did not use it — and some coupons to the spa — which we also did not use.
Would I stay at this location again? Probably… but I think I want to stay at Niagara on the Lake next time I come to this area of town. As you can tell from my reviews, I pretty much exhausted everything in this area of town.

My sister and I enjoyed an hour long relaxation massage at the Serenity Spa by the Falls inside the Marriott Niagara Falls Fallsview Hotel & Spa. They greeted us promptly and were very courteous, the massage therapists were nice and gave excellent massages. They had a steam room and a shower available to spa guests. I highly recommend this spa.

Dated and very very tired Marriott location. There were plumbing issues and front desk staff were not responsive. However everyone else was friendly and full of enthusiasm — the bellman, valet and housekeeping. There’s a Hilton property close-​by and being a Diamond member, I would consider them for my next visit.
This Marriott is in a great location. The views from the rooms and lounge on the 23^rd floor are spectacular.

(Honestly, I’m just giving two stars for the awesome view of the Falls from our room)
Everything else pretty much sucked. To start off with, the fee for parking is $ 35 each day. WHICH IS COMPLETELY ABSURD when there’s a parking structure 3 minutes away (walking distance from the hotel) that charges a $ 10 dollar flat rate fee for however long you want to park your car there. So, you drive in, no machine to get a stub or anything, all you do is enter the casino the day you want to take out the car and pay the ten dollars. Furthermore, there’s a Starbucks located in the hotel lobby. Yeah! How awesome is that, waking up and grabbing coffee on your way out to seize the day, right?! WRONG. Stay away from their Starbucks! Their pastries are old and stale, they charge for just a cup of water or hot water, and they do not allow coffee refills in the same cup when other Starbucks’ allow refills with a 50 – 75 cents charge. Also, the staff who work at the Starbucks are completely rude; not even a «Hi, how are you?» or a «Good morning!» All you get is eye rolling and a double eye roll when you ask them to warm up a pastry. Okay let’s get back to the hotel itself. The rooms were fairly clean, however my room smelled like cigarettes even when I asked for a non smoking room. Lastly, you will definitely be woken up by a extremely loud fire alarm at least out of one day of your stay! I thought there was an actual fire or what not, but after checking out other reviews here on Unilocal,many others experienced the same chaos! They pretty much have the alarm going on for an hour and a half telling you to evacuate, but when you call the front desk they tell you not to and just listen to the operator on the intercom. Uhh, whuuut?! Anyways, I would say if you want to enjoy your stay I suggest checking out other hotels in the area!
Oh yeah, and you’ll need to pay $ 12+ a day for wifi!

This hotel is glamorous. We got a nice view of the falls. The room was spacious. They gave 2 free drink vouchers. They have free snacks at a certain time and free breakfast. The cook to order breakfast means that they have an omelette station which cooked any time of eggs you prefer. The breakfast selection contains bacon, ham, muffin, donuts, oatmeal, fruits, pancake, toast, potatoe, coffee and juices. There’s free wifi at the lobby. If you want wifi in your room than you’ll need to pay. They have 2 types of parking service. You can pay $ 25 which they provide shuttle bus to your car or $ 35 which they bring the car to you. I found that ridiculous. Overall, it was a nice place to stay at for the view and comfort.

Great hotel, great staff, unbelievable view of the falls. We paid for floor 5 – 9, but we were upgraded to the 18^th floor. Amazing view, highly recommended. One of our rooms the window would open about 3″. We enjoyed the sound of the falls at night.
Rooms had a faux fireplace and a couple of viewing chairs. Rooms were clean and well appointed. Staff was very accommodating, even during a sellout of the rooms. Parking is $ 35 per night, plus about 25% tax. We took a service from the Buffalo airport, then walked or rode the bus and avoided the crazy parking situation and the fees.
Good times at Marriott Fallsview.

Best view of the falls, a little pricy but worth the extra $, parking is $ 35 a day, great facilities and walking distance to the falls (right across the street)

Two years later, my boyfriend and I returned to celebrate our third anniversary at the Marriott Fallsview Hotel & Spa. Our initial experience had been so positive that there was no question that we wanted to stay here again.
When we arrived, it was clear that there was a cheerleading competition in town, and that the Marriott was clearly either a sponsor or was hosting a LOT of the delegates, since they had six foot high nimlocks (read: advertising signs 6 feet high by 3 feet wide or so) in the lobby advertising the cheerleading competition. Not to mention the gaggles of young and teenaged girls sprawled about the entire hotel lobby, the kids running around playing tag in the revolving doors, playing games in the elevator, running down the halls at breakneck speed and convening in the lobby and taking up every square inch of space.
Initially, we weren’t super annoyed by the kids everywhere since we figured they’d be out of the hotel most of the time and since we spend lots of time at the casino, they’d be anwyhere but. That initial lack of annoyance disappeared pretty quickly as our stay continued.
I feel strongly that the hotel should have indicated on my booking that:
a) they were hosting a large number of young children in the hotel.
b) the hotel was going to be close to capacity
How am I supposed to know that a cheerleading competition has taken over the west side of the city? If I had known this cheerleading thing was going on, I would have suggested to my boyfriend that we stay somewhere else, away from the convention centre, or that we pick a different weekend. I was incredibly unimpressed at the hotels’ lack of providing information to its guests as this event they were supporting seriously impacted our enjoyment of the hotel.
I picked this hotel because we wanted a romantic weekend away in a nicer, more upscale hotel. Instead, I got a nice hotel room with a bunch of kids running around going nuts with no supervision. Not impressed.
When we woke up on Saturday morning, the Marriott had slid a note under our door saying happy second anniversary from all the staff and whatnot. Well, not our second, our third, but thanks for trying. Later that day, we had another note slid under our door informing us that checkout would be slow during 11−1pm because of the volume of guests in the hotel.
And then there was the fire alarm. On Saturday afternoon, there was a fire alarm, so we headed down with the masses to the lobby. When we got to the lobby, it was just a gaggle of cheerleading kids running around with no shoes on and NO staff was taking charge. As someone who’s a fire marshall at my work, someone needs to step up and take charge immediately in the event of a fire. We had no idea what was going on, it was far too noisy to hear any of the prompts over the speaker system (note to the hotel: get a better speaker system or turn up the volume when your lobby is packed). It took almost 10 minutes before someone took charge and started herding people out of the hotel.
Other things to note: parking cost has gone up to $ 35/​night and isn’t worth it. it’s nice to have a valet for the experience but they take a while to get your car out, about 15 minutes each time. The TV signal in this hotel was abysmal — we didn’t plan on watching much tv but after walking for hours, we wanted a break, and most of the regular channels didn’t work properly. You can’t get a proper signal for basic cable at over $ 250/​night? Really?
We will not return to this hotel. I’m sure it would have been fine on any other weekend, but the hotels’ lack of consideration for their guests during an event like this is unfortunate. We felt like we weren’t important guests because we weren’t with the cheerleading folks. The view was great, even though we were only on the 7^th floor, but that didn’t do enough to deter our annoyance throughout the whole weekend.

Let me just tell you the great things about this hotel…
First and foremost is the view. Oh my goodness it was breathtaking! We were on the 19^th floor and the view was well worth the extra money. If you are staying here please just splurge for the view.
The room itself was very nice and very clean. Comfy bed, big window, jacuzzi tub (which was great for warming up after walking around in the cold), soft linens, and nice bathroom.
The staff is really nice!
There is a Starbucks in the lobby.
And it is very close to the falls, although you do have to take the little tram down unless you walk all the way into town and around.
The only bad things I noticed which give this 4 stars instead of 5…
Parking– They kind of rip you off. It is $ 35 a day whether you park it yourself or use valet. So if you can, do your research and park somewhere else and then walk to the hotel. But if you go for valet you do get to take your car in and out as much as you want, no extra cost.
Room size– it was nice to have the fireplace and sitting area but they crammed it in there so one chair covers the fireplace anyway and I had to squeeze by the little coffee table to get into a chair. I’d rather just have the chairs and no fireplace since, as others have said, the fireplace didn’t even work.
Overall I would recommend this place. It was very nice for a weekend getaway.

We had a four night stay in a Junior suite I think it was on the 17^th floor over last years memorial day weekend. The suite itself is very spacious has a fake fireplace, a sitting area and a pretty decent sized bathroom (ours had a Jacuzzi in it as well as a standup shower) the bed was a king-​size super comfortable and plush bed with amazing pillows. The one downside if I had to pick one for the suite would be the TV and the phone, which both seemed like they were from the early 90s, that and the bathroom lighting would be two upgrades to suggest but other than that our stay here was phenomenal. The view as you can see from the pictures was beautiful. While booking online we were able to secure a package deal that included the breakfast buffet for both my wife and I, which was actually a great deal because cash price I think was over $ 20 per person. After overindulging in the buffet which was quite delicious with a huge variety of fresh pastries every day and an omelette station we were able to skip lunch and hold out for dinner while exploring all of the sites that were easily within walking distance of the hotel. The downside to the parking situation is that you were forced to pay $ 35 a day but coming from New York City paying overly priced fees for parking is nothing new to us. This really is a great hotel lobby staff does everything to accommodate your stay and the Starbucks in the lobby is a nice touch as well as the information booth you’re just a short walk away from beautiful Niagara Falls and the downtown scene which is fun to walk around and at night!

We only stayed one night, but this hotel was pretty on-​the-​ball. Very courteous and prompt staff. One room had a TV issue which was corrected immediately and it was pretty late before we discovered the problem.
We were on the 23^rd floor and the view was beautiful and vast.
Valet parking is the same price as the parking garage and our vehicle was retrieved very quickly.
Breakfast buffet was thoroughly enjoyable and a perfect send-​off.
Rooms were clean and beds were comfy with lots of pillows to choose from. WiFi was responsive and elevators were quick. Lots of upgrades were going on in preparation for the summer season.

I have slightly mixed feelings about my stay here, which is why I can only give three stars instead of five like I would like to. The hotel intentionally deceives and charges a premium for the deception.
I specifically booked a room with a fireplace because my stay was at the end of December, and I, like anyone else with half a brain, anticipated that it would be cold. The price of a standard room was significantly cheaper, but I thought the fireplace was worth the extra money and would be nice to sit next to and watch the spectacular view while staying warm and relaxing.
After we arrived and settled in I wanted to take a nap so I turned on the fireplace to warm up the room. After twenty minutes of fidgeting with all the settings on the fireplace I realized nothing was happening. Touching the glass it was cold to the touch. There was no flame, and I could have gotten more warmth from a cigarette lighter.
I called the front desk and told them that the fireplace wasn’t working so they sent an engineer to check it out. The engineer arrived with a small heater in his hand, took a brief look at the fireplace and said that it was working, but that the heater would heat up the room in about 15 minutes. He explained that the fireplace wasn’t actually a working fireplace as it was electric and had been long ago disabled to prevent fire when people lay wet swim suits on them. He said the only working fireplaces were the gas fireplaces on floors 21 and up.
The engineer was nice so I didn’t give him a hard time. Instead I called the front desk and explained to them that I wanted a working fireplace and I was informed that they didn’t have anything but offered to move me to the 12^th floor (I was currently on the 14^th floor), which would have been a down grade. The clerk told me the fireplace was only for ambiance. All I could say was seriously??? Ambiance??? I told the clerk I would be right down.
I was fuming mad so I let my best friend do the talking. She explained to the manager that I we wouldn’t have booked a room with a fireplace, especially at the high cost if we had known that the fireplace didn’t actually work. No where on the description of the room did it mention that they fireplace didn’t actually work. Not even in some small little hidden fine print. After talking to the manager for few moments we were given a room on the 22^nd floor.
I am glad that the manager made things right, but I was still bothered by the deception in the first place. The fact that the engineer came with a heater in hand confirmed that the hotel was use to dealing with this type of complaint; however, they still fail to disclose this in the room description. Very bad business practice.
Aside from the deception with the fireplace the view is amazing. There is an added bonus in that you can still enjoy the view from the whirlpool. The reservation came with a voucher for the breakfast buffet is amazing! There was also a dinner voucher, but the menu wasn’t that great and my meal wasn’t good at all.
The hotel is a short walk to the tram that leads down the hill directly to the falls, which was very nice since it was very cold and started snowing as we were returning from the falls. Good thing we had a working fireplace at this point.

Overall, a fantastic hotel with fantastic service. I must emphasize great service. One downside are the prices. I guess that’s common all around the Niagara Falls area in Canada. But I didn’t expect breakfast for two to be 46 dollars at the hotel, nor did I expect to pay $ 72 for dinner at an Applebee’s restaurant… With no drinks even.
All that aside, the rooms are incredible and extremely clean. The beds are as comfortable as you could ever imagine which kind is pretty much synonymous with the name Marriott. I loved the view from the room as well as the view from the restaurant. Service was A-​1 from the parking attendants to the front desk staff and bellman. A gentleman named Lawrence on the front desk went way beyond the call of duty to make my stay better than excellent.
As I mentioned before the only down point were the prices. Parking was way too much. I believe it was $ 35 a night so I parked two blocks away at the casino for $ 10 per night. It was a little cold and snowy but I still didn’t mind walking two blocks to save $ 75 I also heard a few people at breakfast discussing the high prices and they mentioned they were not going to leave a gratuity. Totally not proper but I could understand what they were saying about the prices. It’s my second time staying at the Fallsview Marriott but I learned from the previous visit to go outside of the area for meals, shopping, and souvenirs. Just a mile or two can make a ton of difference. A rental car was very nice to have. That way I didn’t feel as though I was held hostage.
Final thought, Marriott hotel A++, prices and high taxes, definitely a negative. I hope this review is helpful.

Um… eh? This place is comfortable enough, and its location is definitely excellent — you’ll be able to walk anywhere and get to everything you want to see while touring the immediate falls area. Price-​wise, it’s one of the best places to stay while visiting the falls if you’re looking to be as close as possible. The room I was in wasn’t exceptional, but it was comfortable and clean so I was happy with it.
Still, I simply was not that impressed with the hotel overall. The room I was in (and sharing with a family member) was cozy, so while the two of us had no problems I honestly pity a family of four traveling and sharing a two-​bed room like that (which my own family used to do) — it would get really crowded really quickly. Not every room can have a good view, either; ours didn’t, unfortunately.
Most bothersome for me was the fact that the wi-​fi was horrendous. And by «the wi-​fi,» I mean the free wi-​fi in their lobby that wouldn’t let me connect to anything. It costs extra to get wi-​fi in a room, which I was definitely not paying. What guarantee did I have that the wi-​fi in the room would work when I couldn’t even connect in the lobby?
My breakfast experience was also a bit disappointing. On the one hand, the view in the dining area is absolutely amazing. If you’re staying here on a sunny day, you’ll be smiling and looking out the window for an hour and between bites of your food. However… the food. While what we ordered was delicious, it was not the best for two people trying to eat lightly while on the road. And we’d picked items labeled as healthy choices, yet when the dishes came out we were given at least two servings each of those «healthy» choices. Any food we didn’t finish had to be thrown out since we had only stayed one night and we were leaving that day. So not only did we not get what we thought we’d get, we wasted food because of that error. If we’d known better, we would have just split a meal.
I will definitely be researching alternative hotels the next time I’m in the area. I may not need a fancy room when traveling, but for what my traveling companion and I paid (not only for the room, but for our breakfast and parking as well) I do think we at least deserve 30 minutes of free working wi-​fi and open and honest labeling on our breakfast menu.

Beautiful hotel.
Amazing view. Everything feels new in hotel and it is very clean. Front desk was helpful and friendly. I think we had the next view on all of Niagara Falls.
Lost a couple stats for the following:
Concierge office a little less than helpful. Didn’t really seem knowledgeable of things unless it was a package for sale. Didn’t listen to details on my requests.
We Also decided we wanted to purchase to-​go items from the Kitchen for a picnic basket but when the concierge called them, the kitchen outright refused… Stating «we don’t do that anymore»
Here’s to accommodating guests. Sorry to ask! We were willing to pay. They directed us to grocery store instead. Thanks.
The Starbucks employees were not all the friendly and were slouching on the counter quite a bit as we passed.
The breakfast Buffett was ok… I feel like Denny’s has a better breakfast.