Tasco

PLEASE believe what all the others have written here, it’s true. I had the worst experience of my life at that store. And I can tell you without a doubt that you will never get anywhere by complaining to the manager, she is a rude, ignorant, unprofessional, lazy person who cares more about chomping down on her muffin at 10:00 a. m than about a customer. She’s just an extremely unlovely person, in every way. And when you have leadership like that at the top you cannot expect anything better from the sales people beneath her. You will be lied to, cheated, made a fool of, cursed at, demeaned, belittled, etc at that store by everyone, including the mgr. So do yourself a big favour, take your money somewhere else… pay more somewhere else if you have to, you will keep your sanity at least.

Stay away. Stay far, far, away. They will lie & cheat you to get your order and then will refuse to let you out of it and also try to get out of their price match guarantee-​I spent HOURS fighting with them to finally get them to match pricing I was given by two other appliance dealers. Initially the sales rep at Tasco PROMISED my husband and I that we could get our deposit back in full if we changed our minds… not so, too bad we trusted him and failed to read the fine print. We ordered 10 months before delivery and they would still not allow us to cancel our order in full. Our mistake, live and learn. Even the technician that installed my appliances (who was wonderful) hated the company and I was one of his last installs for Tasco. Buyer beware.

I strongly agree with the first 3 sentences of O C.‘s review.
Basics of what happened: purchased a stove, it did not work for over 2 months, they sent various technicians to «try» to fix it, each time giving a 45min notice before arrival (i.e. no previous coordination, and have to leave work immediately to go let them in). Called to complain (both the store and head office), no one would answer. Leave various messages, no one would respond. Eventually tried different customer service agents to find one who finally promised to send a replacement by the end of the week. No surprise, it did not happen. Tried again the following week (calling every day). When I finally get someone on the phone, they give me the same story «we have it in stock, it’s an easy arrangement, we will call you friday between 2pm — 4pm and provide you with a window of 4 hours on saturday for the drop off.»
Eventually they called on a Friday with 45min notice and dropped off the fridge (had to leave work again). Fingers crossed it doesn’t breakdown in the next few years. I do not want to deal with their customer service again.
The irony is that while I was put on hold the many times I talked to them over the phone, I was forced to listen to a recording of how «Tasco has the best customer service…» blah blah blah. Endless false promises. Once they have your money, they REALLY dont care.
For the sake of sanity, DO NOT SHOP HERE!

Too bad I can’t give Tasco a big fat zero. I wouldn’t recommend Tasco to my worst enemy. My experience with this company is hands down the very worst customer service nightmare I have ever had. I purchased a new stove January 2010 everything was fine until this past August when the oven part of the stove broke down.
I called Tasco’s customer disservice department who told me a technician would call within 24 hours to schedule an appointment to see what was wrong.
When that didn’t happen I called Tasco who gave me a work order number and the name of the technician assigned to the file.
When the technician finally got around to calling me back he told me he wouldn’t be able to stop by until Sept 6^th — a full week after I had first placed the call.
When the technician came by he told me a valve needed to be replaced and that he had to order the part from California which would take about one week and a half for the part to arrive.
The technician came by again after the part arrived only to discover that he had ordered the wrong part.
He then told me that he had to reorder the part and that it would take another one and a half weeks to order the part. When I asked him if the repairs would be made in time for Thanksgiving he gave a nonchalant reply that he could make no guarantees and that he would let me know when the part arrived.
I heard nothing from the technician or Tasco over the next two weeks about whether the part had arrived or not. The very least they could have done was give me a call to let me know the status of our order. Because of these considerable delays I had to make alternate arrangements and did not have use of my new oven over the Thanksgiving holidays.
Imagine not having full use of your stove for your Thanksgiving dinner!
On the Tuesday following Thanksgiving I called the technician again to find out what was happening with the oven part. He didn’t bother calling back. I then called Tasco’s customer disservice department to get some answers about what was happening.
The customer disservice representative told me the technician ordered the part nine days after discovering he had ordered the wrong part. And the worst part of it all — the customer disservice rep made no offer of an apology.

The customer disservice rep said the part should now arrive mid-​October and that she would call me back when it was available. It’s also hard to believe how after all of these delays that Tasco would not put a priority on this order and have the part shipped overnight.
Once again, neither the technician nor the customer service rep called to let me know when the part arrived. My patience wearing thin, I called a week later to find out what was happening. Once again, no apology from Tasco for yet another delay and a total lack of care and concern for the customer.
Fast forward another three weeks and more bungling by both the Tasco’s customer disservice department and its technician, and the job was finally done. From end to end, it took a total of 2.5 months get my oven repaired. This after I even paid for the extended warranty. No apology or attempt at compensation was ever made by Tasco.
I’ve owned a lot of stoves and appliances over the years and when faced with similar repair situations with appliances purchased at Sears or The Bay I have always received exemplary service and attention both with their customer service department and their technicians. Their repairs never took more than two weeks and they were always focused on making sure my needs as a customer were taken care of.
Sure Tasco does stock some quality products, but should anything happen to your purchase you’re totally left in the cold. Once Tasco has your money you’re essentially kicked to the curb. And let’s face it, everyone knows that even with top of the line appliances, parts do need to be changed over time. So please do yourself a favour, save yourself a lot of time, trouble and stress and DO NOT SHOP AT TASCO.
As a paying customer you definitely deserve better.