Goemans Appliances

I can share a similar experience as the above. I went to this store and even though there were about fifteen staff and only three customers, it seemed that I was disturbing their day by wanting to buy something. If I did not know exactly what I wanted and helped myself, I would have walked out of the store empty handed and with no sale. Even though the price of my items were posted in front of the items, the receptionist/​cashier told me she will have to confirm the pricing with the manager even though I pointed out that there was a sign that clearly marked out that these items were on sale. I would never willingly go back there again but I did buy a BBQ at the Kitchener store and they were very helpful but there were items missing. As my sales agent was not available the Goeman’s head office customer service department (Jeremy, Kim) were helpful. I still have not received the items yet but am assured it is ordered and will arrive. SO I would not write off Goeman’s but definitely will not shop at the location that is 5 minutes from my house.

Other reviews indicate poor or non existent service, but I used their web form to get a quote two days ago and have not heard back which is a good enough indicator of what I might expect for me

Prices are competitive, but the service is appalling. I purchased a suite of kitchen appliances from them and thought I was getting a good deal which, on the surface, I was. When it came to installation and support, they really couldn’t care less about the customer experience after they have your money. The installer was late, rebooked frequently, and appears to be paid by the installation because, when there was a delay in getting our counter cut for the drop-​in range (the contractor was there and ready to do it in front of the installer), he simply left to go to his next job. Waiting 20 minutes was too much apparently. When I raised my concerns to the sales person, she repeatedly brushed me off, and the person I escalated to claimed the contractor was out of his control.
Do not buy anything from Goemans unless you are prepared for weeks of aggravation and indifference.

I would not recommend anyone to this particular Goeman’s location due to their shady business practice. I purchased a few appliances a few months ago. Upon installation we found out one of the appliance was defected. We called Goemans and advised of the problem and they blamed the faulty appliance on our installation guy and did nothing to help us in this situation. We even called and spoke with the customer service manager and he fed us a bunch of political bull shit. We ended up calling the manufacture and they immediately replaced the unit. Goeman’s suck — stay away from them as their after sale support is ridiculous.