Boston Pizza

At exactly, 8:00pm on Sat, Mar 19, 2016, I placed an online delivery order. I was given an approximate delivery time of 40 minutes. I have ordered from this location many times in the past and do not usually have a problem.
However, tonight, at 8:45pm, I called the store and spoke to Sherry. I inquired about my order and was told that the driver was on his way back to the restaurant to pick up my order and be on his way to my house shortly. Concern #1: Why is my order still at the restaurant PAST the expected time that it should already be delivered? I asked Sherry why it was still at the restaurant and she said that it was a busy night and the driver is new. I accepted her excuses and decided to wait another 15 minutes.
Now it is 9:07pm. I called back and Sherry answered again. I asked her why my order is still not delivered since it is now PAST 1 HOUR since I placed the order. She looked up my account and in a very rude tone told me that it was only an hour and that’s what happens when it is busy. I was not impressed by her attitude or her excuse and replied that it was actually OVER an hour now and i thought it was ridiculous that i need to wait this long for my order. Instead of offering an apology or any sort of consolation, Sherry asked me in a tempered tone if i wanted to cancel my order. Offended, i quickly said «yes, cancel it» and hung up the phone.
I was so upset that I had waited over an hour for food and I still don’t have any and was intimidated into cancelling my food. I also need to note, my order included a kid’s meal, so my daughter waited over an hour for dinner and now I need to figure out something else to feed her.
My husband decided to call the restaurant to speak the manager to address our concerns, but guess what, SHERRY was the manager. What a disgrace!
Needless to say, nothing was resolved and Sherry angered my husband as well, asking «what do you want me to do?»
While he was on the phone with her, the driver finally arrived at 9:10pm. So, instead of waiting 40 minutes for delivery, I waited 70! That’s no where near «approximately 40 minutes». My husband told Sherry that he finally showed up at our door and she said that she couldn’t reach him.
In the end, we paid full price for RUDE service and COLD food that was 30 minutes late.
Needless to say, I will no longer be ordering from Boston Pizza, and neither will my friends and family, who will be SURE to hear about this unfortunate incident.

Server took about fifteen minutes before even taking our drink orders. I ordered wings and it was horribly small. More like pigeon wings, not chicken wings. Wings cost thirty dollars for the triple order. I ate it all by myself and was still hungry after.

Im here more often than i would like. My local bar to drink a schooner and laugh around with the co-​workers
Love the bar area. Big screens everywhere and I almost find a seating every time.

Had a great time here with friends today. It was pasta Tuesday so our meals were 50% off which is great! I got a Caesar and it was really amazing, had a good punch and lots of flavour. Got the chicken mushroom Fettuccini with goat cheese and it was perfect. The portion was huge and filled me up with some to take home too. Honestly we all liked our food and drinks, and service was great, but I can’t say it was an overall 5 star experience. But by no means was it a bad experience, just wasn’t anything special.
Great place to come for a nice little dinner after shopping at Pacific mall.

I generally avoid all Western franchise restaurants like Boston Pizza, Kelsey’s, Jack Astors, etc. because they’re really expensive and the food is usually, most of the time, very bland. This particular Boston Pizza location was awful. The service was nice and attentive, but the food here… oh my gosh! Just super tasteless. I had shared some steak with a friend (I think it was well-​done), and it was way too raw and flavourless. I also had their soup here, which came out luke-​warm and I found it to be lacking flavour as well in saltiness. Would not recommend this Boston Pizza location to any of my friends…

Came with here with a lovely lady on two occasions.
On our first time here together, we didn’t have a problem and the food was decent. We didn’t expect the quality to be amazing since all Boston Pizza’s are usually the same in terms of food quality. Overall, our experience was fine.
On our second time eating here, we had to look around for the hostess because there wasn’t any staff to be seen. After this, a woman came over to give us seats, we believed her to be either the owner or manager. When we seat down, it took the waiter a while to come and greet us but when he did, we asked for water and told him what we wanted to order. We ordered wings as we usually do at BP’s. Assume as the wings came, we never saw our waiter ever again. We were not attended to for half an hour and nobody came to refill our water. Furthermore, we had to flag down another waitress to even get the bill. We decided not to tip since our waiter did nothing but take our orders and disappear.
Truth be told, we expected better service from a white restaurant. The only time we should be flagging down waiters is in an Asian restaurant.

Food is decent, a great place to chill with friends since the service doesn’t make you leave if they felt you stayed too long. I’ve been to this location several times and it’s never really that busy. reservations aren’t needed ’cause they always have empty tabled. Music is a little too loud for my liking, I do like music but would be nice if it was turned down a bit. Would visit again next time I’m in the area and looking for an atmosphere as such.

OK… Bartenders seem more focused on tables with only guys or younger crowd…
Takes too long to get server attention in bar.
Food? Great! Chef should get tip! Server? Doesn’t deserve tip. Deliver food without utensils or napkins? Seriously? No table check, and at least 5min to replace empty drink… Very poor!
Thumbs up to food…
Service us not what I would expect from a Boston Pizza.

We arrived around 7:00pm on a Wednesday evening. The restaurant was relatively empty. 15 minutes after being seated, we had to flag down the manager to ask if someone could take our order. About 30 minutes after being seated, we hadn’t been served our drinks, or even water.
The manager returned and apologized for the slow service, offering complimentary dessert at the end of our meal. She explained that she was busy with another customer, and hadn’t noticed us sitting for 15 minutes without anyone taking our order. Frankly, I don’t care why she didn’t notice or that she was with another customer; we shouldn’t have had to wait that long.
Finally the waitress brought our drinks, apologizing and explaining that there was only 1 bartender working.
1) Again, I don’t care why. Not my problem.
2) A bartender isn’t required to make tea.
Our food came out shortly afterwards. It was quite good, especially for the price. The waitress didn’t return to check in on us. I think she was probably embarrassed or afraid of us, despite us being completely pleasant and reasonable and respectful (despite the terrible service). She walked by us several times without ever stopping or checking in with us throughout the entire service.
After dinner, we waited another 10+ minutes before flagging down the waitress to ask for the dessert menu. Another 15 minutes passed. Finally, we decided we’d waited long enough, flagged the waitress down for the 4^th time, and asked for the bill. She didn’t inquire about us not ordering desert, and the manager never followed-​up.
We left feeling pretty pissed off. We won’t be returning.

Wow this place is getting some crap ass reviews. Where is the love… Mmmm… Where is it!!!
I have to admit, I have a soft spot for BP, this location being one of three bars that I can consider my home away from home.
Ok sure, the food is so-​so. The service, half the time, is non-​existent. The pizza is good.
But all y’alls are missing the point. The only thing that matters about this place, is the schooners.
It is a sin to talk shit about a place that sells beer for this cheap.
If you’ve never had a $ 7 (I think it’s $ 7, I don’t bother looking at the price anymore) schooner of Canadian before, it might be a good idea to stay away. Because if you are somehow fortunate enough to chug down one of these golden mugs of bliss, everything else in your life would suddenly seem dull, like a documentary about stamp collecting, or raising sea monkeys.
Ok scratch that. Just do it. If you think you’re deserving of true happiness, then go and get yourself a BP schooner of Canadian. Order two at a time to be safe.
The other night, I tried the pepperoni and bacon pizza burger. I don’t usually eat anything at BP other than the pizza or the quesadilla… Because they’re safe. But I was feeling adventurous… and oh my, what a journey it was.
My first impression was that it came in one big round ball of food, whereas the photo in the menu showed two halves of the burger stacked on top of one another, exposing the awesome beefy, cheesy, bacony insides. It didn’t look half as appealing as the photo suggested and I was about a French fry width away from chucking this oversized pizza pocket into the server’s face who, by the way, was super friendly.
My friends held me back so I just ate the pizza burger. It was cheesy, the hamburger patty was huge and semi moist. I don’t think I tasted any beef, though. I don’t think I tasted any bacon either. If you like cheese topped with lettuce, tomato and a slice of pickle, wrapped in bread, this one is for you.
So yea, like I was saying, come for the sports, stay for the schooners and pizzas. Do not order anything else… DO NOT!

This is definitely a 2 ½ star restaurant. The food isn’t good. There wasn’t enough sauce for the salad. Everything seems so not attractive. My sons birthday and they took our cake out Nd didn’t even sing happy birthday for us. The waitress had a smile and nice and that was the only thing was good. The service is very slow too. It’s hard to find anyone at first. I won’t come here again.

This Boston Pizza has been slipping. It wasn’t the greatest Boston Pizza to begin with but they just keep heading south. Servers are mediocre at best, there apparently aren’t any uniforms anymore, any stranger could walk up to your table and take your order and you would have no clue.
Anyway onto the food. Ordered the Bacon Mac and Cheese and a side for $ 10. Got a Cesar salad because they don’t have soups after 9pm. Not gonna talk about the salad because there should be no way you can mess up a salad.
The bacon mac and cheese was decent tasting but I’m pretty sure in the past, it had much better presentation. Also for $ 10, I wasn’t event full after eating it. The portions seemed pretty small. Maybe a good thing for a fatso like me but may I remind you that it was bacon mac and cheese anyway?

If you’re ever looking to bulk or want carb overload– check out BP!
I guess that’s the reason I’m not a huge fan, but also I feel the prices are too expensive for what you get.
The salads are not as delicious as they make sound, and the pizza is mediocre at best. The best food would be the taco pasta, omg it’s drool-​worthy. Soooo delicious. Heart-​eyes ALL DAY.
I’m not too sure about their drinks because I haven’t tried many of them, but the spicy sriracha caesar is enough to blow your mouth into space– it’s really good but holy crap. is half the sriracha bottle in there?
The workers here are very nice though, especially the manager. I had a free discount on a starter and even though they couldn’t access it properly, they gave it to me for free anyway. Customer service is pretty great!
Overall, I’m not a fan of BP. It’s more of a last resort nowhere else to go place for me, but those are personal reasons. It’s a good quality food place regardless.

This place is disgusting. A few friends and I went and ordered some appetizers and we found a fly in the sauce. Didn’t even bother with entrees. It’s also quite expensive for some mediocre food. Never coming back again.

steak with potato pizza $ 15.99 for a small which had 8 slices. I thought the toppings were put on very sparingly. It could have used a bit more of everything (meat, cheese and sauce).
crispy chicken pecan salad $ 8.79 for a small — the salad wasn’t very fresh. The carrots and lettuce just didn’t have that fresh crisp to it. The chicken didn’t even taste as good as Mc D’s chicken nuggets.
I just couldn’t wait to finish the meal and leave.

I’m always amazed at how consistent B.P. service really is. I’ve been to dozens everywhere, and they’ve managed to be quite crappy in all of them.
We were there almost exactly a year ago, and the service was so crappy (along with the mediocre food) I swore I’d avoid this place if possible… but last night because of a last minute get together, we hit this place up again.
Again, took forever before someone came around to take our drink orders. Then only some of our drinks came and we had to remind our server what was ordered. Food took like a whole period of hockey before it showed up. Took a while to find someone to get our bills. We wanted to get separate bills, but she dropped it in front of us saying she couldn’t figure it out, so put it all together.
BANNED!

If I could rate this «no stars» I would. Its funny to see that this place haven’t changed since I’ve been here 6 years ago.
6 years ago, ordered a salad and there was a fly in it. Complained to the waitress and she told me to flick it off. Vowed to never come back.
Unfortunately, we were in the neighbourhood and decided to come here for lunch out of convenience. I ordered pizza bread not knowing that there was actually two items on the menu that’s called pizza bread. The waiter brought out the wrong one. Partly my fault because I didn’t specify, but he should have asked. I told him this isn’t what I wanted but he didn’t say anything. So we asked if there’s any sauce for it, and settled with pizza sauce. Contemplated that I wouldn’t eat the cardboard tasting Boston Pizza Bread I asked for an order of the Bandera Pizza Bread. He brought out the sauce and then my order. We told him to take away the first order, barely touched.
At the end of it all we were charged for the pizza sauce and for the wrong order. Outraged we had a talk with the manager.
It shouldn’t even have to come to that point.
All in all:
HORRIBLE customer service, waiter didn’t give two cents about customer. Should probably get another job.

Our group stood at the entrance waiting to be greeted/​seated. No one. Sure, the Raptors were playing and only ten minutes left on the clock, but there should always be someone at the front.
Eventually someone came and set us up in a booth. We weren’t there for food (I hate the pizza here) but for birthday drinks (it was the middle of the day) — no judgment please. :)
The group ordered a pitcher of beer and a few rounds of shots. What? No grenades? Ok, we will make our own.
The service was passable. She seemed overwhelmed even though it wasn’t a full, full house. Maybe they were just understaffed because the greeter was cleaning up tables and actually looked like the manager (based on what she was wearing).
We were checked on only once after all the drinks were served. No biggie. We are low maintenance people.
Our mission was accomplished: birthday drinks and our friend didn’t have to travel too far from home.

Bad customer service, incompetent staff. I will never return.
Ordered some take out, there was some confusion during ordering since the hostess was new and still getting trained. The manager steps in to fix things, as we are leaving she comes out with the first desert. Assuming we already have everything we said no, we switched to ice cream, big mistake, we only got one of the two. But this was not the worst part, the worst part when I called the restaurant and the hostess was trying to put the manager on the phone but he would not take the call.
That right there speaks volumes about this place, a manager who will not speak to a customer is a clear indication of what you can expect in terms of service. If the manager dies not set the standard, the staff will simply do whatever they feel like.

Been meaning to write a review for this location but finally getting around to it. The food is nothing special but the only thing I like is the Bandera Pizza Bread. Service is even worse then the food, my server got my order wrong three times and did not even apologize. I did not end up eating anything besides the appetizer. I was greatly disappointed in how the server and manager handled the situation and would not expect anything if I do go back. I do not recommend this location.