Pizza Pizza

The pizza was alright; no extreme complaints but it wasn’t that great for compliments.
This place was horrible in terms of service. It was awful the way they treated us. A group of four or so went there after school and as students we have a lot of stuff. We went to put our stuff on a table and sat there for less than 2 minutes while we decided what to order. My friends had coupons so we proceeded to the register. The lady then started yelling at us saying that we can’t sit there and that this was a business so we can’t use the tables. After that we showed her coupons and she spent 5 minutes reading three sentences and forced us to pay tax since the coupon only said that the food was for free but we have to pay tax. The coupon was a buy one get one free. The lady there looked pissed off. Overall the experience was terrible. NEVER GOING BACK. Next time I’m going to the McDonald’s or Tim Hortons downstairs in the food court by the library.

Pizza Pizza is hands down the worst pizza chain in all of the city. The quality of the ingredients is very bad and the taste of the pizza reminds you of why they are so cheap and affordable. Do yourself a favor spend a few bucks more and get a pizza that’s actually worth eating. Like pizza Nova, which in my opinion is the best pizza chain or even pizzaville, at least they have a stone oven and their toppings and sauce is unique tasting.

Poor customer service and just average pizzas. In the past it was usually hit and miss with the pizzas at the store with a 50% chance of getting a good pizza. The pizzas made here today are acceptable but nothing «wows» me. However, I am still greatly disappointed with the lack of customer service.
On one of my last visits a while ago I decided to order something since I was in the nearby mall. I was standing in line for so long even though there were only a few customers ahead of me. I felt invisible because the cashier didn’t take the time to acknowledge that I was standing there or greet me or even say that he would be right with me like some other stores do. I decided to get the $ 4.99 medium pepperoni walk in special, but when I proceeded to pay by credit card the cashier informed me that they don’t accept credit cards for orders under $ 5.00. So I asked him, «Why is that?» He just replied, «That is store policy, not my policy!» and put his palms flat on his chest as he said that. How rude! Before I had even completed my transaction, a younger fellow customer came up to the counter and complained that the pepperoni on his pizza was burnt. Another employee actually told him that it is Brooklyn pepperoni and it’s supposed to look like that. As he walked away the employee offered to make him a new pizza, but he didn’t look happy.
I have more experiences at this place that I left out, but this is another classic example of how Pizza Pizza doesn’t try very hard to earn your business anymore like they did around 1994, and now they claim to be the number one pizza in Ontario by doing nothing extraordinary. They just opened lots of stores everywhere and people end up ordering from them. Even McDonalds trains their employees and usually has people with good customer skills.

The lady wouldn’t let me or anyone else use the washroom even after we ordered pizzas, saying it was broken.
While eating my pizza I seen staff go in and out of the washrooms. I asked again and she replied «It’s only for changing da clothes». I made a complaint to Pizza Pizza head office weeks ago, no response.
No Pizza Money For You