Best Western Plus Lamplighter Inn & Conference Centre

***NEVER GET AN ATRIUM ROOM***
We have stayed here several times to attend local events. The hotel is very clean and the staff are exceptional. But never ever get an atrium room. You can hear all the activity in the pool area and you are very likely to end up with the neighbors from hell. Kids will be in the pool from 7am to 11pm. You can forget about going to bed early or trying to sleep in Atrium rooms are NOT an upgrade, they should be the cheapest rooms available and should only be taken if there are no other vacancies in the city or surrounding area.
The hotel is very popular with sports teams etc…

The most pleasant experience I’ve ever had at a hotel. After a 6 hour drive and big meal, the whirlpool hot tub was exactly what the Dr. ordered. Wonderful atmosphere in the pool area, everyone there was having a great time which added to the enjoyment. Most definately recommend!

I’m staying for a week on work so its all good,
I find all the staff great no problmes. I asked for things they do it. I would recomend this location for if i will be at or in london again!

I could not find a problme with my stay, the staff were great and friendly, the room is alwyas clean and great!
The pool is wounderfull tonight i’m going to try it!

I spent last night at the Best Western Lamplighter Inn & Conference Centre.
My bed was comfy!
The bathroom was split into two rooms. The toilet, shower and bathtub were in one room. The sink was across the way with the coffee maker, ironing board, safe, etc.
My room was on the ground floor, below ground level. I’m not crazy about being on the ground level since when I open the blinds, anyone can look in.
There was a games room right around the corner from my room.
The pool was just around the corner from that. There was a waterfall under the pool, which I could hear from my room … it was never turned off. The smell of chlorine in the hotel and my room was really strong. I always travel with a scented candle so it took care of it. Balconies from rooms overlooked the pool … I’m glad mine didn’t (I didn’t have a balcony).
My room was $ 157 for the night (including taxes). Parking and WIFI were free. There was a mini fridge in my room. According to the clock radio, it was always AM … I couldn’t figure out how to set the time to make sure it was PM so used my cell phone instead.
I had supper last night at Shelly’s Tap & Grill, which is attached to the hotel. The mall along with lots of restaurants are just down the street.

Stayed in early October, 2014.
The front staff were very friendly and quickly got the wheelchair accessibility equipment for the bathroom, tub bench etc. Everything in the building was wheelchair accessible providing you had a little help to get over the carpets.
The room was clean and the updated Kuric coffee maker was a nice touch.
The pool was clean and the hot tub was very nice after several hours of driving. The big, attractive atrium let in a lot of light and although it was rainy and miserable outside it was very nice.
A nice surprise was the fish pond under the stairs, near the pool. The gold and orange coy (goldfish?) were very nice to watch and there was always a few kids about who found them entertaining.
There were two weddings during the week we stayed there and they looked very attractive and comfortable in the reception area above the pool.
I expect we will stay here again and I’m not hesitant to recommend this hotel.
We stay at a lot of hotels during the year and this one priced in the low-​average range which was pretty good considering the comforts. I would have preferred a firmer bed, but most Best Western have unfortunately gone with pillow toppers. This mattress however was fairly new so it was OK.
I use the wi-​fi a lot for business and was able to get on right away with my iPad. There are also two complimentary computer stations at the front entrance, and the front staff sent a fax for me without hesitation.
All in all, this is a good hotel for business people.

Excellent customer service. I left my phone charger in the room and called in, and a wonderful staff person from House Keeping — Jo — said that she would make sure it was mailed to my address! Thanks, Jo!

Bleh… a resort. First why the two stars, decent clean rooms, pool (1.5m max depth) and hot tub quite nice. Availability of towels /​etc on the pool area and gym was a good thought. The visibility of the pool from the room deck was a nice.
Why the no stars after. For $ 150 after taxes per night. The internet horribly slow, ended up using LTE more often than not. The room while appearing clean, the carpet though looked about 20 years old. Tiny little coffee maker for single cups if that, not exactly nice coffee. Service unexceptional. The cleaner came to fix up the room @ 4pm… left the bathroom towels on the floor and didn’t’ take them with to replace, nor did she provide new ones. No toothpaste or basic amenities provided. I had to ask to have the shampoo /​shower gel /​conditioner dispenser filled.
No microwave in the room, alright, they were nice and had it sent over, the guy just popped it in the counter and left. The tray was all off the stand so it kept making ratting sounds. It should’ve been checked. The Air Conditioner. an this is a basic room couldn’t cool it enough even though it was set at 15C. All in all unacceptable for that amount of $.

«A resort in London» is an accurate way to describe this place. They have an amazing indoor atrium with a pool, hot tub, waterfall, palm trees and rocks. The kids loved spending time at the pool, so no entertainment issues there. The rooms are spacious, clean, and comfortable, and you can get a room that faces out toward the atrium. So yes, you do feel like you’re staying at a resort.
The best part is they close the pool at 10 so you can get a good night’s rest without being bothered by all of the people who feel the need to scream while they’re in the pool. :)
An awesome place to stay!

I have traveled to this area for about 10 years now and I’m SHOCKED I’ve never stayed here. The hotel rooms are excellent, the pool is incredible, and the service is excellent. I’ve never been to a Best Western like this one.
There is a slide and waterfalls in the pool, a pool bar, and rooms that have patios to the pool.
I’m not kidding when I say this is like a resort in London. I’m very, very pleased. If you work downtown and have a car, drive a few km outside of the city and stay here.