Juliette et Chocolat

I understand folks enjoy their chocolate but I left Juliette et Chocolat feeling really unimpressed. What got to me is seeing people waiting an hour to get in with a lineup that stretched outside the door (and in the dead of winter too!)
. this left me bewildered.
We went with their «Arriva» hot chocolate (which came highly recommended by our server) which consisted of a half filled wine glass (???) of very bitter chocolate. We immediately regretted not going with their normal chocolate. We weren’t asked how we enjoyed them until the very end of our meal to which we were told that we could ask for milk to make it less bitter… ummm no… it’ll only be bitter instead of not very bitter… also the point of hot chocolate is being… HOT. Serving it in a wine glass that conserves no heat is kind of counterproductive, is it not? Either way, the hot chocolate was served mild. Yey!
We went with their tasting tray of brownies and desserts and we didn’t find anything overly appealing except for maybe 1 brownie. Perhaps we should have went with their crepes instead… they sure looked nice (…but so did the tasting plates)… perhaps they were more enjoyable!
Service was OK but we sure waited a looooong time before we could order and when we wanted to pay to leave. With a line-​up stretching outside, you’d see why that happens.
Place is very pretty though, as are most Centropolis buildings… sadly doesn’t deliver the quality when it matters most, IN MY MOUTH!!!
The price-​tag adds up very quickly, it cost us about $ 40, for two half glasses of hot chocolate and a pair of tasting plates… not a lot of value here folks.
Juliette et Chocolat is overrated, maybe it once was amazing in its original location but it franchised itself and let’s be honest, the basic principals of what they need to provide me wasn’t met. Even if the hot chocolate was good, (which is wasn’t)… the amount of hot chocolate simply isn’t enough and in fact both our «glasses» could have counted for 1 mug of hot chocolate.
And that’s unacceptable for me.

I have been hearing about Juliette et Chocolat for years now but since am from Laval I never went to their store on St-​Laurent in Montréal. So when I heard they had opened a new location at Centrepolis I was overjoyed. But every time I would pass by there was a huge lineup and I have to patience for that. So finally last night I decided to threat my parents to desert for their anniversary and ended going to Juliette et chocolate. If you love chocolate, this place is heaven on earth. Their menu is so vast, and if its your first time in can be overwhelming. So I suggest getting a platter of mini deserts. I got les dégustation de Juliettes et Chocolat which was a mini sundae, a mini profiterole, a mini crêpe with strawberry and chocolate, a mini fondu, and a mini brownie. I also got a traditional hot chocolate, which they bring in a mini pitcher and a bowl, so Parisian!!! It was really good and now I know what i want next time. The waiter was super nice asked us if we had any questions and gave some suggestions. The store is nice and bright, the ambiance is light and cozy. Great place for dessert!

A place with variety of chocolate delicacies for every chocolate lover and a friendly staff! (Although the wait might be long, but it is worth it)! The chocolate waffle is a delight! a homemade waffle topped with some delicious chocolate ice-​cream and the warm chocolate ganache. Yummers!

so i end up in laval to catch up with a couple of people i haven’t seen or talked in a while and the meeting point was J&C.
not being from laval and not haven’t set foot in laval for a couple of years, it took a while to find the store as centropolis is not easy to navigate. outdoor malls are not great at all!
anyway, place is really big, a lot more so than any montreal locations. must be because of the very high ceiling. we took a table at the comfy sofas and put in our orders. service is ok, a tad slow despite the not really busy time of day.
i went with a classic, a brownie, a very intense one as it was described. it was gooey chocolatey but very sweet. way too much for my liking which made it very hard to eat. had an espresso to clean my palate otherwise, i’d be chocking. the brownie came with some chocolate syrup decoration which I found to be very pointless as a good brownie doesn’t need extra fluff to standout. if it does, it’s not that good.
some will swear by J&C and that’s ok, me? being from montreal and having eaten very very good brownies, J&C is very disappointing. there is such a thing as too sweet for me and that’s what J&C is. i don’t mind hanging out there but just need to find the right dessert which i haven’t so far

L’attente est très longue, nous avons attendu 45 minutes pour 2 fondues au chocolat! De plus, le service n’est pas bon et les portions sont assez petites pour leurs prix.

Le plus beau local de toutes les succursales Juliette & Chocolat! Plafonds hauts, beau décor, tables et divan, lumineux.
Le 30 décembre, l’endroit était plein malgré que nous étions un mardi soir en fin de soirée. À ma sortie du resto, une file attendait pour avoir une place.
Le menu toujours aussi bon, cette fois-​ci, je me suis laissée tenter par une gaufre de Liège avec chocolat chaud traditionnel. Délicieux! Ma cousine a choisi la crêpe écureuil avec crème glacée au chocolat chaud aussi.
Seul bémol: le lait au chocolat nous a été servi tiède…Nous aurions aimé qu’il soit plus chaud, voire brûlant, pour le déguster tranquillement sans qu’il devienne froid après 10 minutes. Un point à améliorer.
J’ai souvent été déçue du service chez Juliette et Chocolat, généralement assez lent et le personnel un peu distant. Cette fois-​ci, à ma première visite à Laval le service était meilleur, la serveuse très présente pour les clients et le temps d’attente acceptable. Bravo!