Meineke Car Care Centre

i used to go here when the previous owners had the franchise but since they sold it in the past year or so, i’ve had nothing but bad experiences here. my last oil change there resulted in me deciding to never go to meineke on barton street again.
when i went for my last oil change, which was supposed to be free, i was told that since i had gotten a different car, my fifth oil change was no longer free. apparently their «get your fifth oil change for free» oil applies to your originally registered car. no one told me that when i got my fourth oil change in my different car, so i was surprised to get charged when i went for my fifth oil change.
so, be aware: their «fifth one free» program/​incentive applies to the car, not the customer.
on this occasion, when i questioned the policy and asked why i was never advised of this by the new owner/​manager/​person checking my car in (whatever/​whoever the guy is at the computer), the customer service was in such bad taste, and i was treated so poorly that i said i wouldn’t be back.
when i went for my fourth oil change at this location, with my new car, i should have been advised that i was back at number 1 (in other words, starting the «fifth one’s free» all over again). if this had been explained to me properly, the experience wouldn’t have been so bad, but this location was willing to lose my business.
to make matters worse, i have called meineke several times and have gotten nowhere. guess they never valued my business in the first place.
you want a cheap oil change? you’ll get it here, but be prepared for misinformation (or no information) and poor treatment when you question their policy and procedures.
oh, and the bathroom is always filthy now.
i miss the old owners of this franchise location. they were wonderful.
car owner beware.

As far as auto places go, most are pretty much the same. Get in, get your car fixed, get out. Right? I loved this store. I got all that, and as an added bonus got to meet one of the cutest couples ever. The store is owned by a pleasant family. The dad is always there and his wife is normally there as well. They are the nicest people you will ever meet. If you want great car work AND great service, I totally recommend this place.