Jack & Co Ltd

Dealt with Diane Sullivan at the cole harour location– she was intermittently rude and condescending and made many errors– we finally decided to take our 8 policies elsewhere. Both she and her office «manager» were beyond ignorant, refused to provide us with our policy information, and when we did go to finally pick up the info the «manager» Eric met us in the parking lot and literally tossed the sheets of paper in my driver’s side window. Both refused to listen, talked over us and made somany errors over the 4 years we were with them it’s amazing that they’re still in business. The «president» Richard Bishop was unhelpful and didnt care one iota that these two employees are both ignorant and incompetent (President even accidentally sent me an email intended for Diane where he condescendingly spoke about me despite our efforts at that point for three weeks trying to get policy information that they would not provide). I had a claim for a not at fault accident where I was the driver, and they even managed to mess that and reported the WRONG DRIVER to the insurance company. Do not under any circumstances trust these people with your insurance.

Called the cole harbour location. They are rude, and disrespectful. Didn’t have time to explain things to me. It was one word answers, and constant sighing when they had to explain some terminology I didn’t understand.