Revolution Cycle

I needed a spoke replaced and my rear wheel trued. I called them and fortunately they weren’t swamped so my bike was in late on a Thursday in July and out the next afternoon. Upon arriving they were busy at the service desk but very knowledgeable and friendly so I also had my chain and cassette cleaned. I will definitely be back these guys are professionals, oh and the repairs were cheaper than what i expected.

Love my bike and the great service. Any time I go back in they are helpful and service is more important than trying to sell. They have a great selection of quality products

Earlier this week I called Revolution and asked if they serviced bikes that were not purchased from them, and I was told they did, and all I had to do was bring it in for service. Today I decided to take the bike in, and once I walked in the door there were 4 people at the registers and they were all chatting with each other, after standing there with a bike for a while I interrupted them all, to ask where I take my bike for service. I was told to follow the road I was on, and I did and there I found myself standing and waiting again for someone to help me. After another close to 5 minutes someone asked who was next and I said I was, and I explained I wanted to give my bike a service. He then asked if I had an appointment, and I told him I did not, and that I was ok to leave the bike and once it is repair to call me and I will come get it, and he told me they are 2 – 3 weeks out to take bikes, and I must have an appointment to be seen. What is frustrating with this whole process, it was never once told to me the process till I was there with my bike waiting so long.
On my way out I said something to the cashiers who were still there just chatting among themselves, and I told them that I am not use to getting this type of poor service in the states where I am from, and one of the guys that were there told me this, «We only have a 2 in half month bike season and every place like us is very busy and no one can take walk ins for bike repairs or have the storage to keep bikes.»
Well Revolution Cycle, you have missed the mark on several levels as to what customer service is, and in the process of not wanting to help me, lost a potential for anything now.
I will say to all those reading this, Western Cycle was much better, as soon as I walked in I was greeted by an employee asked what I wanted, and shown were to go, they evaluated my bike, gave me a repair price, and it will be ready fully repair on Friday. This is what customer service is, and I suggest you employees go over there and see it firsthand they can use some lessons!

Revolution Cycle is easily Edmonton’s best bike shop. Sure, the prices may seem steep, but that’s what decent bicycles (i.e., not from Wal-​Mart) cost.
I personally got an amazing, super-​fantastic deal on a used road bike here, and with a little luck, you may find one to suit you too.
The staff here are knowledgeable and helpful; and it’s obvious that they’re passionate about their jobs.

Revolution Cycle has a wide selection in all kinds of bikes, but their prices tend to run quite steep. My issue isn’t really with their prices, since most new bikes will cost you a bit. The service was good, but I felt it slowly slipped the longer we were there.
The sales guy who helped me was kind enough to run and get me a few bikes to try out in the parking lot, which I appreciated. But he got a little pushy towards the end and I felt harried to make a decision, and I hate feeling like that when I’m considering a big purchase.
I was mainly looking at bikes around the $ 600-​$ 800 range, and no more than that. For some reason he brings out a brand new 2011 model for $ 1200 in the end. Maybe he was trying to be helpful and give me more options, maybe he felt I was a ripe customer and thought he’d get a few more bucks out of me. All I was thinking was, «Dude, if I’m unsure about spending $ 800 on a bike, what makes you think I’m willing to pay $ 400 more?»
They were willing to drop 10% off the newer bike, but I was kind of frustrated with making a decision at that point. All in all, Revolution Cycle has a strong selection in good quality bikes, but the service is more about making the sales rather than really being there for the customers.

If you’re big on biking you should probably check out this store.
Summer has finally arrived in Edmonton and many people are looking to get new bikes or get their old ones repaired. This store takes care of all your needs. They have good service.
The store is pretty big and has a huge selection of bikes in all varieties. They even have a dedicated area for anyone that wants to try out the bikes. It’s definitely a spot you have to check out if you are looking to get a new one.

I have been driving past Revolution Cycle for years, never having a reason to come in. When time came to buy a new bike as a present for special someone, this is the first store I visited and it delivered. First of all, it is nicely stocked. There are hundreds of bikes at all price points, as well as bike accessories and sports clothes. Frankly, not being really familiar with types of bikes and seeing all the selection, I felt overwhelmed. The only thing I knew was that I was looking for a Cannondale bike. Seeing my frustration, one of the sales associates rushed to help me. He asked questions, consulted me, and assisted with making a choice. I ended up purchasing Cannondale Touring 2. Time will tell whether this bike lives up to its high price tag, but for now I have made the person who asked for a new bike, extremely happy.

So. .. my first impression of Revolution Cycle was not good.
I walked into the store and no one even acknowledged my presence. There were about 4 – 5 staff on, talking amongst themselves — but none of them talked to me! Not even a «hello» or a «can I help you» — nothing!
I browsed the store on my own for a bit and found some pretty nice stuff. I really liked the old school type bikes they had (the one I wanted was $ 800 though).
If you’re looking for cycling stuff, this may be a good place for you to go but make sure you know what you are looking for because you might be left to do everything on your own (like I was).

As a cycling fanatic, I sometimes head to Revolution Cycle just to gaze in awe at the huge selection of bikes in the store. Year round, Revolution carries all kinds of mid to high end makes and models, from hybrid cruisers to technologically advanced racing bikes. It also carries all kinds of accessories and clothing, like tools, gloves, helmets, pumps, chains — if it is bike related, odds are that Revolution carries it.
Revolution also offers excellent service. Bring your bike in for a repair or tuneup, and one of the skilled and experienced bike mechanics will take care of it.
The store is laid out almost like a maze, with treasures around every corner. There is a large back lot where you can try out the bikes, and you can take as much time as you want browsing and looking. It’s a casual, sporty atmosphere and a haven for cycling enthusiasts.