Milky Way Electronics Service Center

Wow — the worst customer service ever! Ironically the email communications I had before I brought my item in were very pleasant. Then things went downhill. I dealt exclusively with Grant.
First, I was told the diagnostic should take a day or two. But four days later I hadn’t heard anything and had to follow up. I didn’t care that it took longer than anticipated, but as a professional business I would expect at least an email telling me it’s taking longer than anticipated. Or, don’t tell me 1 – 2 days at the start. Tell me a week so I don’t have to follow up.
Second, I paid for a diagnostic of the item. The definition of diagnostic is to review and identify issues. Diagnostic doesn’t mean repair. When someone says they’re going to perform a diagnostic I’m expecting a review of the item and then an overview of what’s wrong and how much it’s going to cost me to fix it. I would also expect this to take place before any repairs take place.
Third, Grant informed me that in order to do a diagnostic he had to do some cleaning to determine IF he could clean it. I get what he meant, but any attempted cleaning to assess IF it could be done should be included in the diagnostic. Also, the assessment cleaning should simply be that — an assessment, not a complete cleaning. Once it’s assessed, it stops and the diagnostic is completed. Then the results of the diagnostic should be presented to me with an estimated cost in order for me to decide if I wanted to continue.
Instead Grant took it upon himself to start (and almost finish) the whole cleaning process before talking to me. He then informed me that it would cost me $ 85! He never provided me with any diagnostic results, and never provided me with estimates for potential work required. The irony is that his own company receipts specifically state no work will be performed without the cost first being discussed.
Overall a terrible experience and terrible customer service. Obviously I’ll never go back, but I sure as heck don’t recommend anyone else goes there either.