UPS Customer Centre

A sad excuse for a place for customer service. Can I just say UPS service in general in absolutely abysmal? Every where from the delivery options, to the buffoons on their customer service line (I spoke to three different reps) to the actual delivery and the so called «representatives» on the counter of this particular location. The staff here are so rude, and ridiculously slow. Honestly with people like this it’ll be a miracle if this company survives in the long term. Just horrible experience overall.

I’m writing this as I wait at the ups centre for my package which I’ve arranged to pick up. It’s been 40mins so far. It’s taking over 40mins to pick up a package. There are other customers waiting around me, they’ve been here for over 2hrs to get their stuff.
By contrast, it takes me 5mins to pay customs and pick up my packages at fedex.
Never using UPS ever again.
Update: it took almost an HOUR to pick up my package. The credit card machine ran out of paper and the cashier put in a new roll of paper in the wrong way, adding an extra holdup to the whole ordeal.

The clerk at this UPS location in the north part of Downsview is very professional and helpful. Just one problem. Only one staff person on the counter and a long line up. And I have a disability that makes it painful to stand for long periods. And every single seat in the UPS Centre was taken up by people waiting for packages or their friends or their kids! So I had to stand. And stand. Because I had to sign for a delivery :(So either UPS hires one more staff member, or gets more seating, or gets a bigger office with more room for customers! I don’t look forward to ever having to do another pick up, let alone something I want to deliver here! NOT disabled friendly at all.

What a peculiar place. The only worth I received from it is the peace of mind that stems from the fact that I will never use UPS again.
I find it fascinating that in a behemoth of a complex that must cover over 30 acres of land, UPS was only able to dedicate a small 150 sqft area for their «Customer Centre».
Most of those who want to pick their packages up must arrive after delivery truck drivers return but before the complex gates close. That’s a 30 minute window to make it in. Then, you and 20 people you’ve never met wait a while.
I only had to wait for an hour– fortune was on my side. It got to the point that we would cheer when packages were brought to the small small room and one of us was in a position to leave.

I thought these guys were paid enough to care? The delivery guys in the truck always seem so cheery. The staff at the customer pickup center are a slow moving, unsmiling bunch. CUTE! Chinese girl had to come here to pick up her iPhone 4. She gave her tracking number, ID, etc. And then there’s the wait. The epic wait. Are they back there just randomly looking at boxes?
Some other guy seemed to be there for his third visit. He kept being told the package was in but it wasn’t in. Up at Jane & Steeles this is not an easy trek for many. The poor fellow had to bus it. He seemed young and student-​like and professed he was out of bus fare and this was his final visit. Couldn’t they just try to re-​deliver it to his home, given they fucked up?
«Sorry. No. There’s nothing I can do.»
We got the iPhone and he was still there trying to figure out how he could get his package with zero funds.
Oh yeah. And they don’t take cash. Legal tender. The main customer center is not set up for cash? Really?