The Spa Ritual

I went for a mother daughter day and we both got pedicures. When I booked the lady did not tell me about the teen pedicure option. It was shorter than my pedicure and it was a little cheaper. The lady did leave my daughter in the paraffin wax for at least 20 Minutes. I did get the paraffin wax as well. But I added the shellac polish. This added an extra $ 25 dollars. There were a few other ladies there the same time we were. I noticed they had their legs massaged. And more time was spent taking the dead skin off their heels. After only 2 weeks the skin is still dry. My advice is this «spa» is way overpriced. I could have spent $ 60 at Walmart and gotten a better job. Not worth $ 300 in my opinion. Which is what I paid for mine and my daughters plus tip

I was a first time client to this spa and I must say how terribly
disappointed I was with my overall experience. I’m a Professional and
Certified Esthetician with over 12 years of experience.
When I called to book my appointment the lady on the phone told me 4:30pm
Tuesday afternoon. I knew you were located up in Crowfoot but unsure exactly
where. I tried calling several times only to get a voice mail and then my
cell phone battery died. I then stopped at 7 eleven in Crowfoot to get
directions to your spa.
When I got there were no clients just 2 girls at the front talking to each
other. The phone was ringing and the one girl reached over (which I imagine
puts it to voice mail) I told her I wanted to check in for my appt and was
promptly told my appt started at 4:15pm. She didn’t say anything when I
replied that I was told 4:30pm. She handed me my medical form to fill out
and sign. I completed it quickly and returned it.
I was taken to the back room and told to wait beside another lady. Then 5
mins later I was showed the changing room for my robe and then told to come
out to meet the girl doing my facial. I came out after changing and met the
girl who was nice and friendly. She told me we would have to cut out some
things because of the lack of time. I told her I usually got a facial every
one or 2 months and she started my facial.
I realize that everyone has a different style and has been trained
differently, but in my opinion she could have been more prepared and then
not been so rushed. Instead of letting the steamer heat up while applying my
cleaner, and toner she waited until so did all the steps and then turned it
on. (Which takes about 5 mins or longer) then wet the cotton pads for my
eyes so that they don’t fall off while having the light over my face. My
eyes were watering the entire time, as the light is quite bright when
shining directly into your eyes.
I always quite enjoy the massage portion of the facial massage, but today I
didn’t at all. It was quite different and wouldn’t consider it to be a
massage at all. More just pushing on pressure points on my face. There was
no neck, shoulder or arm massage just pressing on my face and head? Sorry, I
found it wierd… the facial was very quick and I felt ripped off and
disappointed after paying 135.00 for a not
even half a facial. She never explained about what products she used or how
it would benefit my skin type. She also didn’t know I was also a very experienced
esthetician.
Then what topped it off again for me was I went out to pay and again saw
both the girls just standing there again ignoring the phone… and had they
been answering it I would have been there at 4:20pm instead of driving
around looking for the spa. They should have also told me right away that I
would not have my full time for my facial service.
I did have a spa finder voucher for 75.00 USD, which I only got cad value
for…again not receiving full value of what I should have received for it;
especially considering the difference of the dollar values right now. I left
frustrated and unhappy.
I sent an email to the management, and received NO Response back. Beautiful Spa; however hugely lacking in Customer Service Skills and extremely over priced even with Spa Finder! I won’t return for this exact reasons.

It’s unexpected to have such a high quality spa right here in suburbia. I love this place. It’s very clean and has quality in spades. A great oasis in my backyard. My favorite massage therapist is Tara. It is time for a small reno though folks. High end should stay high end, parts are looking a little worn out.

Who would have thought a lap of luxury spa could be found outside downtown? Tucked away the Crowfoot Crossing complex in the NW, once you step through the doors you’re instantly transformed into a Thai inspired escape. As always, I arrive early to my massage appointments to take advantage of the amenities the spa has to offer. With specially made tea and delicious crisps/​crackers (the banana nut flavor is my fave!) in hand, I make my way to the Bali Sanctuary (where there are heated stone loungers and tranquil music) lay back, relax and enjoy my snack. I’ve had both individual and couple massages here and they are phenomenal, I leave feeling rejuvenated every time.
The staff are super accommodating and every part of this place is pristine.
If you’re ever in the mood to treat yourself, head to Spa Ritual!

Love this spa. I buy the gift cards from costco and get a regular massage and facials. I have yet to have a bad experience. I go extra early to sit in the lounge area and enjoy the infrared sauna. I especially enjoy going when it is really cold outside and enjoying the heated marble loungers, it helps me with the winter blues. I would highly recommend.

My friend and I came for one hour massage. Service was great. clean environment. We enjoyed the hot stone lounge chairs while we waited for our sessions. Would go back again

Spa Ritual in Crowfoot, Calgary NW. This review should have been posted about 6 months ago, sorry.
The facial was pretty good, the pedicure also pretty good and the most comfortable chairs ever!
The massage however was horrible. I had the most stressful massage. In the last 15 years I have had at least one massage a month or more. (I know, I’m very lucky).
I have a very stressful job as a broadcaster, and often stressful days, so massages are not only «needed» to keep my high stress level down, but wanted as well. The massage therapist was polite and proper, as soon as he started working on me, I felt his hands were shaking … and I literally mean shaking, (nervous perhaps? Hungry, maybe) I’m not sure but I don’t think it was my job to figure out why his hands were shaking– but it make me feel so bad and it stressed me out so much that I had to get up (literally) and end the massage after about 10 – 12 minutes– maximum, no I’m not kidding.
No relaxation, none, nada, wala, zero, keiner, kanenas, semmi, nessuno, ebos-​eum, zaden.
When I started shaking as a result of him shaking — the nervous, horrible energy he gave off– that’s when I got up, I told him I was really sorry, got up and walked out.
I didn’t know what else to say to him.
It was my last treatment that day, I went straight to someone who worked there and asked for a manager to meet me in the changing room. A very polite woman met me shortly as there was no manager that day, to listen to what happened. She apologized and said she would meet me at the reception.
She was only one person I could discuss this with, I asked her for a gift certificate for only the massage, by then it was then 15 min after the massage had started. I told her I got up
not because I wanted to but because I «had» to. I told her that
the rest of the services were were good.
She told me she was the 3^rd in line from the manager, said she could give me a 15% discount off the massage. I was shocked, we had spoken at length about what had happened, and I was being offered 15 percent, yes 15% off of 190.00 for a 90 massage ?
That day I had a booked and had — a purifying facial $ 135.00 and a «ritual spa pedi» $ 115.00 — the massage for 90 min for $ 190.00.
The bill for all three services was over $ 400.00 — I asked her if she could call her manager or the owner– she called someone, I asked who, she said the manager/​owner… who was (off the premises) and was happy to say she could give me, 20 percent off the massage, she was sorry but that all she was allowed to give me!
Spa Rituals prices are really expensive, I expected the best services, and a relaxing happy experience. I certainly expected at that point not money back– but a gift certificate for the (massage only), I wanted to go back to try the spa again — the woman apologized and she was sincere — but no gift certificates could be given, nor money any extra refund.
She was happy to give me– 20% less for my massage. Needless to say after the relaxing pedi and the pretty good facial– I was upset. The calmness evaporated. Had I been treated properly, I live about 20 min away– I would have been a «forever» customer. I was looking for my new go to spa — as I’m new (ish)to Calgary. I’m a very loyal customer, always going back to the same place.
As an aside, I had/​have my «go to» Spa in Montréal that is amazing. I will do a review soon, about the SPA ST. JAMES (Montréal) the kind, caring, very smart business woman, owner ‘a name is Carol– I was a loyal customer for at least 5 years or more. I only went to Spa St-​James at least 3 – 4 times a month for massage, facials, facial treatments, pedicures (Tanya for pedi was amazing) etc. Carol the owner and her son makes sure their clients are happy and leave relaxed with a smile above all, that’s what is important to her. You really feel you are way more important to her than money. By the way her or her son are always on premises.
However at Spa Ritual I was stressed out at the end of my afternoon there. Yes, they got $ 190.00-less 20% from me, but was it really worth loosing a new and potential returning client? I’m not sure only the owner knows the answer to that question.
Maybe they have such a large clientele that they don’t care about one person, but they should. I was promised a call back to discuss it with the owner. I didn’t want to discuss anything I wanted a gift certificate — to compensate. I even said that I’d be happy with a gift certificate for 150.00 then I went down to 125.00 — No, it wasn’t possible.
Yes they got my approx $ 190.00 for the massage (less 20%) but they lost me forever.
Spa Ritual is a beautiful place– actually stunning, very clean, and truly very zen. A lot of money went into décor.
The people at reception were really nice– but customer service, severely lacking. Its obvious the owner doesn’t care. It must be nice to have a business where you don’t have to keep your clients happy to keep them, or in this case, loose t

My husband surprised me with a 90 minute therapeutic massage for my 30^th birthday! It was my 1^st ever professional massage! I was so excited to go and experience one and I have to say it was better then I hoped! The atmosphere of spa ritual is exactly what I needed! I’m a mother of 3 and the calmness that you feel as soon as you enter is fantastic! The robes were soft, my therapist was nice and welcoming and the massage itself was so calming and relaxing! It felt like a few hours not just 90 minutes! After the massage you can just hang out in the lounge area or warm lounge bed area and drink tea and eat biscotti! Also cuz it was my birthday I got a free smoothie which was delicious! I stayed and hung out enjoyed the sauna and finally took a nice shower before I left! I will for sure be going back soon!!!

Finally had a chance to try out the Spa Ritual, but sadly, I think my expectations were set too high. I think it is considered one of the better spas in Calgary and with the prices being charged, I think maybe I had expected just a little too much. The pricing is similar to some other downtown spas and, as I elaborate below, those facilities offer a bit more in terms of amenities. However, my esthetician was really great and would be one of the few reasons I would go back… and they take wayspa cards… haha!
Pros:
— Overall, the spa is clean and appears to be well-​kept, but this could be due to the fact that it is a newer spa (compared to some located in older buildings).
— Nice décor and ambiance; it is decorated in what I believe is supposed to be a Thai/​Asian style. The heated stone loungers were appreciated, as were those delicious banana bread crackers!
— The infrared sauna was great!
— My esthetician was awesome — professional, polite and knowledgeable. The product used is a great quality line and I appreciated that she gave me some options where possible (i.e. more extractions vs. more massage).
Cons:
— Maybe it was because our appointments were one of the last ones on the weekend, but the ladies bathroom could have used some work. There was also some towels that had stains on them.
— The ladies change/​locker room is quite small with just one small bench for the locker «section.»
— Showers are drafty, as the doors are more like stall doors.
— Not a fan of the lemongrass scented toiletries…
— No steamroom, no jacuzzi/​hot tub, etc.
— Lounge/​waiting area isn’t very large and I could see it getting kind of «crowded’ had there been a few others waiting at the same time. I was a bit disappointed that the complimentary refreshments didn’t have more options. Again, I say this keeping in mind that other spas in Calgary at similar price points that offer various teas, biscotti, cookies, fruit, etc. for the lounge area.
One thing to note for anyone booking appointments near the end of the day: I noticed that they will mention (both at the time of booking and when checking in) that you are the last appointment of the day… aka they are closing once you are you done, so they would prefer you use the facilities (sauna, shower) before your service. That’s fine and totally understandable but just tell yourself that there is NO need to rush as there is only one person at the front desk checking everyone out and so you will end up waiting in line for 10 minutes anyway. ;) Just relax, take another cup of tea, and saunter over when you’re ready.

My spouse works on the rigs and I’m in nursing school so I try and plan relaxing things like this for his first day home from 21 – 24 day hitches. This was our first time at the spa ritual and it far exceeded other spas and definitely our expectations as well. The ambiance was lovely and the massages were even better! We had the couples massage in a special room with heated massage tables and the most amazing masseuses ever. They didn’t talk our ears off, we’re gentle yet firm and had great talent. This will definitely be our next stop at a spa for a while!
The only knock I would say was the difficulty in booking the couples room. I had to call several times and couldn’t book it on their website other than that, a plus service, ambiance and spa :)
We will be back!

Costco sells wayspa gift certificates worth $ 100 for $ 75. Save money! They are good at the spa ritual on services but not tips or product.

I have been to a few of the larger day spas in Calgary over the past year, and I would say this one is probably my second favourite (next to Stillwater). The change rooms are great, featuring an infrared sauna as well as numerous rain showers, and they have great heated stone chairs out in the main waiting area that you can relax on before/​after your service. Ive had one facial and two 90 minute therapeutic massages here. The facial was pretty good, although it was my first time having one and I think I was expecting more because I didn’t really see much of a difference with my skin afterwords. I am in my 20’s so my skin is still fairly good, but I still was expecting coming out feeling like I was glowing… but I just felt the same, with a few red patches. But, the redeeming thing about this spa was the massages. Both times I had FANTASTIC girls, I cant remember the first girls name, but I had Kaitlyn this time around and she was WONDERFUL. I have a pretty bad back, and she did such a good job working out my knots.
Over all, great place and worth the price!

An awesome spot to come for a pedicure! They have a very spacious esthetics room — comfortable, raised chairs for pedicures, and a long table for manicures. They do an awesome job with their pedis and are very thorough. I love coming here!

Gorgeous spa, not my favourite.
A friend of mine and I went for facials just before Valentine’s Day and we very excited to try out this gorgeous Spa near her place. The Spa itself is absolutely amazing. Locker rooms are equipped to the nines and the robes are fantastic.
I think my biggest issue from the get-​go was that the lady doing my facial seemed upset with me when I said I thought I was getting a purifying facial versus hydrating facial. I honestly didn’t care either way, just wanted to make sure I was getting the best one for my skin.
I’d only had one facial before and it was years ago. I remember the experience being very gentle and relaxing. My estetician didn’t inform me of any of the products she was using, what she would be doing, when she would be doing them aaaaand my legs got exfoliated. My legs were scrubbed and moisturized but I was totally unprepared for leg action since I was booked in for a facial: S. Legcial.
The face creams and lotions came one after the other, the towel was too hot at times and I could hardly breathe through the little nose hole provided when my face was wrapped. I was never informed when there would be something cold or hot, it was just go time.
I wasn’t prepared for the extractions having never had them before. The light was terribly bright and my eyes initially weren’t covered very well. Then when they WERE covered, she pushed down very firmly on my eyes with the eye pillow. Overall, she just wasn’t very gentle. The whole time I kept thinking «Is she mad because I thought I had a purifying facial?»
Massaging? She’s amazing at it. Seriously, best cranial, shoulder, neck, back massage of my life. Her not-​so-​gentle hands were definitely welcome in the massaging department.
Afterwards, I got a mini lecture about how extremely dehydrated my face was with no mention of what I could use or what SHE used only that I should NEVER have a purifying facial. If you’re going to tell me my face is «extremely dehydrated» either hook it up to an IV or tell me what I can do to help. Obviously I’m someone who has no idea about skincare. I seriously know more about Motorcycle maintenance than I do about skin.
My friend was a little pissed because they advertised on their website that there would be chocolate smoothies, etc for couples’ treatments during Valentine’s Week and when we show up, there are crackers and water.
The price was $ 135 for the hour facial and $ 25 extra for the cranial massage. Plus tip. How do facials cost more than massages? Am I crazy or is this expensive? She could’ve been putting 24k gold flakes on my face, but I had no idea because I seriously had no clue what she used. It could’ve been mayonnaise and rubbing alcohol for all I knew.

One of the best places to go in November and December when you need to use up your Health Spending Account.
Your $ 150+ for a massage will also get you access to a plush change room with showers and an infrared sauna, as well as «ergonomic» (supposedly) heated stone recliners (though how relaxing can reclining be when it’s right beside the «café» area?). Decent beauty products in the change rooms too, though it’s disappointing that they only have three scents of massage oil (choose the grapefruit-​mint unless you want to smell like chicken curry– that’s the ginger one– or your grandma’s sweater– that’s the lavender one). I’ve only been for massages, and they’ve definitely underwhelmed. You’re getting the spa experience, not necessarily massage «therapy» (although the services are performed by RMTs and you can get an insurance receipt). During my first massage the therapist didn’t even ask me about the pressure or my comfort level. Had he asked, I would have said that the «deep tissue treatment» I was supposedly receiving needed to have about four times more pressure. My second treatment was a different «ritual” — hot stones this time– and while at other places I’ve always been asked what kind of pressure I’d like, here I was almost «forewarned» by the therapist that it would be «light to medium pressure». I didn’t feel comfortable constantly asking for more pressure, so I just resigned myself to getting the benefits of relaxation without necessarily the muscle relief I’d been hoping for.
I’ll probably go back if I find myself with some extra cash in my account at the end of the year, but when I’m actually looking to leave the treatment feeling better I’ll stick to the nearby Synergea.

I have tried most of the larger spas in Calgary. The Spa Ritual is definitely my favourite for several reasons: the waiting room is far from the reception so you do not hear any noise. The second you walk in you are provided slippers, and guided to your locker where you can slip on a luxurious robe. Then you make your way to the waiting room, which is not overly busy, so there’s rarely groups of guests talking loudly in the wait room. The warming chairs in the waiting room are a great way to unwind before a facial or massage. I’ve only tried massage and facial services at The Spa Ritual, and every time I am fully satisfied. After your treatment is over, you can go sit in the eucalyptus steam room or shower and try out the line of lemongrass scented shampoo and body lotion.
The spa is pricey (but in line with other high end Calgary spas).

Overly priced spa experience. The one really great thing about this place is the locker room. Their lockers are pretty cool. The ambiance is very nice!!! As for the quality of service… it doesn’t reflect it on the price. Sorry, but $ 155 for a 30 minute facial and 30 minute back facial are NOT worth it! I’d rather spend $ 155 on a 2 hour massage elsewhere! I only came here for the 2^nd time because I needed to use a gift card. Whoppee!

Really beautiful inside! The staff was very helpful and attentive. Absolutely wonderful facial! There is a really nice lounge area with organic biscuits and beverages. I would definately recommend.

First off, this place is really beautiful. Definately you pay a premium to sit in the comfy chair, have some tea, aromatherapy and soft music. I had a pedicure and I would have liked more of the roughness trimmed off and a polish that didn‘t chip so easy.

I was in Calgary for work from Toronto, and in my hotel the Where magazine told me about the best spas in the city.
Am I glad I came here. I have never had a better spa experience in my life! The atmosphere was wonderful, relaxing and beautifully decorated. I would never forget the experience, and looking to one day going again. It was a little hard to find inside the mall plaza, but I didn’t really expect much from the place until I got there.
I had a royal bamboo massage, and they rubbed hot bamboo sticks long my back. It was the BEST massage I’ve ever had!!!