Registry @ South Trail Crossing Ltd

Every time I go here I am continually impressed by the friendly quick service I receive. All the ladies seem very experienced and professional. I had to renew my registration and license and I was in and out in 15 min and that was with a line. They are an efficient crew.

Worst possible «service» I’ve ever experienced from a registry. Went in to register a vehicle and was met with a rude and condescending attitude from Sylvia. Whenever I asked a question she responded with a short come back of arrogance and acted like I was the stupidest person she’d met in her life and for no apparent reason. I was nice the entire time. If I had an employee that acted like that to my customers they would be fired on the spot.
I’ve used South Trail for years, but that will be the last time. There are many other options and they’ve just lost my business.

my son went for his drivers license and the grumpy old man that took him out said he did everything perfect except he went through a yellow light. My son explained that he felt he did not have enough time to brake but the man said too bad. Not sure if this guy gets a kick-​back from the private company on how many people he tests but this seems like a money grab to me.

Moving back to the city meant getting my health care and driver’s license changed over from Ontario back to Alberta. Walking into the registry I found no line at the health care desk so I started there. This process took all of five minutes. I had to fill out a form and answer a few questions and that was it. It certainly wasn’t the drawn out red tape filled process I was imagining.
The drivers license took a little longer. Mostly because I had to stand in line. The lady I dealt with was quite pleasant, unlike the woman I had encountered a week before when I popped in to ask what information I would need to bring with me to get everything changed over. Again, just a few questions, got my picture taken, signed inside the little box and I was on my way.
Unfortunately a few days later I got a call saying that my driver’s license had expired a a couple weeks before I went to change it over. Oops! I thought my license expired in November but it was October. The agent explained that I had to get a letter of confirmation from Ontario or a copy of my drivers abstract. Luckily, Ontario has a program where you can go online and pay $ 12 for a PDF copy of your abstract.
A few days later I dropped off the abstract at the registry and everything was taken care of. I had my new license in that mail in less than a week.

I have been heere a few times, first to register an out of country vehicle. It was quite the hassle and I was given attitude when I didn’t have everything they requested. Sorry if I haven’t imported a car before but how am I hassling you when this is your job? I just waited in line for 15 minutes only to find out I needed more paperwork, I should be the one with the attitude.
On Saturday, I went in to pick up a bill of sale to sell another car of mine. There are lots of people working here which is much appreciated but any person I talk to here seems to be super grumpy (maybe working 2 jobs is too much and they should quit working at Air Canada). I suppose should give it 3 stars as it is a Registry after all and that seems to be the going prerequisite.
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