Mr. Lube

Nick did a great job and was quick.

TL;DR: It doesn’t matter which location you visit, you’re going to run into childish management, over-​selling staff and a heaping pile of emails.
Under-​trained on the mechanic side, over-​trained in the salesmanship end — you may as well rename this one «Mr. Dealership». Especially notable was the petty and childish supervisory staff, namely one in particular named «Colin».
Having searched the closing and travel times and requiring only my 100 km re-​torque from a tire rotation (a service they maintain they provide at your convenience), I arrived at the location shortly before closing time. I put her in park, looked at the time on my iPhone and it said 7:57; the «open» sign was already turned off.
When I walked in and asked in a friendly manner if they would please queue me, as I had planned and knew I would arrive on time (and did), his response was:
«Nah, I turned off my sign like 10 minutes ago [it was currently 8:05, needless to say I was speechless] and I’m only allowed to do invoices from 8 until 8.»
«What about those other two cars in the bay that haven’t entered yet?» I responded.
«We have to provide invoices for them because they were here before eight.» he clarified. A reasonable answer.
«Okay that makes sense. I arrived before 8 as well and only require my 100 km retorque and the technician set my tire pressure 5 PSI too high, I’m feeling it in all this rain.»”
«No, I turned off my sign.»
I sighed, said goodbye, and drove off from my last ever visit to the location, and likely any «Mr. Lube» franchises in general.
Sure I’ve had the odd smooth encounter, but it was generally because I’d had a salesman that could take ‘no’ for an answer.
In future I will either just make an appointment with my local dealership (who have the same prices and clearly more experienced staff), or find another lube shop that will give me straight answers, more competitive prices and hopefully a much better level of customer service.

Wasn’t impressed with this place.
I got there and they told me I would have to wait 45 minutes to an hour which I thought was a little ridiculous because there was only like one car in front of me and they have 3 bays that fit 2 cars each.
So I’m waiting in this line for the last bay the door comes up and the the vehicle in front of me pulls up to the front spot leaving one behind him. So I go ahead and start driving forward to go in also when they stop me half way in and tell me to get out because someone else needed to go in before me. Okay fine but couldn’t you have told me before so I didn’t have to embarrass myself? And why do you need to make me feel like I’m the idiot for your lack of communication? When I finally get in there they over pressurized my tires, didn’t ask me what kind of oil I wanted and just put whatever in. How could an oil change place not ask me what kind of oil I want in my own vehicle?
Grrrr
UPDATE: a couple of days after I posted this review Mr Lube called and spoke to me about my experience and this review. I did appreciate the phone call and the apology. So I upped the rating from 1 to 3 stars.

I have been visiting this location since its opening and each time I receive honest, courteous, and professional service.
I highly recommend having your vehicle serviced here.

How dishonest are these people? My hubby went through and waited in line FOREVER and when he finally got there, they told him they were all out of the cheap oil and only had premium left. Then they forced him to pay the higher price! Like good job, people!?! Since when is an oil change operation out of oil? What a scam!

This place is a joke! Sat in line for 20 minutes then decided to ask if they can do a tire rotation… they said yes… but it will be $ 39 plus additional $ 9 per tire for some reason, and then also additional $ 20 on top of because I have 19 inch wheels… basically I understood they did not want to deal with it and they were trying to change my mind… so with oil change and tire rotation this would have cost me $ 179 for my Acura RDX. Immediately said no and called my dealer And at the dealer the price was exactly 179 but that included full inspection and free car cleaning… Everyone in this place lookee Luke they were still in high school and looked like they did not really care… If you want to ruin your car might as well take it to Canadian Tire… Never again… lesson learned… and time wasted

The dreaded «oil change» light came on the other week so I figured should take it in. I have been going to Mr. Lube forever and have been to several locations. This one is quite large, accommodating 3 lanes of 2 cars (6 cars at one time). I showed up about 5pm on a Tuesday and all lanes were full. An employee quickly greeted me with a newspaper and an estimated wait of 30 – 45 minutes. I decided to wait and just read the paper that was provided. It was about 25 minutes before they got me in (I would rather prefer an overestimation vs. underestimation for wait time so was happy).
The tech mentioned that he was new so asked for some patience while he worked through everything. He did a good job offering the usual stuff but one thing I don’t like about getting oil changed is the pressure tactic on the up-​selling (I think this goes for all oil change places). I usually feel like an uncaring parent that is neglecting my kid when declining the «recommendations» and can’t help but feel that they are judging me haha.
I was happy that the dude showed me my filter as it was super dirty (I have a K&N that can be cleaned instead of replaced). We have had the oil changed twice previously and neither person even checked the filter, which now that I think about it seems odd. I also had a headlight that was out so they offered to fix that too. Unfortunately after about 10 minutes of trying to figure it out I was given the terrible news that it is a xenon type light and would probably need to go to a dealer/​mechanic and that the light is usually around $ 200 alone. Yaaaaay. At least they tried to help out! I was in there for about an hour which is abnormally long, it’s usually quicker however they did take the extra time to look into the light etc. Overall I like Mr. Lube and will most likely return.
⁴⁄₃₀

Ive been to this mr lube 2 times for my oil change 1 time was great! The second time however the technician told me I needed a new filter (which I had just gotten little to his knowledge a few days prior) and then he continued to tell me all the extras I needed since my vehicle was «soooo old and worn down» I have an 06 murano so yes older but has been babied and very well taken care of. I declined majority of the extras as my vehicle just got the yearly service package done at the dealership minus the oil change. I wasn’t offered the coffee they usually offer and the tech was visiting with another employee for 10 minutes beside me talking about what they did the night before… then finally he finishes my service I pay him cash and then he does a quick schpeel n gives me the receipt. Then I had to ask to get my change. Now after I left I went to use my washer fluid and all this shiny stuff came out… I took it to another shop and the cap was missing to my washer fluid and it was full to the top with what else? Oil!!! The when he checked my oil it was low and dirty… aka my oil was not changed. Thanks Mr Lube!

I pulled into Mr. Lube last night on my way home. This Mr. Lube has 3 bays for their oil change service and 2 — 3 cars deep behind each bay. I was quickly greeted and offered a coffee/​water and a news paper.
«How long is the expected wait?» I asked.
«About 45 minutes, Sir.»
I appreciated both the respect and the time estimation but I decided to go home and come back first thing in the morning (today).
I arrived this morning at 7:55am, the third to arrive. Of the three bays available, both cars previous to me were lined up in front of the middle bay, #2. Not knowing if all three bays were going to be operational first thing in the morning, I did the same thing and parked behind the other cars.
In a nut shell, last sentence first, the service was really quite goo. It really was. However, there’s always room for improvement…
At exactly 8am the middle bay door opened and they begin to usher in the first two cars. (note that these bays can accommodate two cars in row)
The left bay door, #1, then opened. I actually wasn’t sure if I should pull over to that bay or not as only the door opened. So I simply sat there and observed.
Soon after, one of the staff went to back of the newly opened bay and stood there. Was he waiting for me? He just stood there & I just waited. He then leaned to the side and waived at me, as if to say, «Helloooooooo-​ohhhh — over herrrre — I’m waitinggggggg»
I gave the nod, backed up and pulled in.
From that point forward, the service was very good. It could have been GREAT however.
IF, when I was waiting in line, someone came up to my door and said, «excuse me sir but you’re third in line and you don’t need to be, we’ll be running all three bays this morning so if you wouldn’t mind, please back up and pull in front of bay #1 where we’ll service your car right away.»
Is it a big deal? Did I feel slighted because I had to backup my car and drive an extra few feet?
No, not at all. As I said, the service was exactly as I’ve experienced and expected — really good. However, the difference between Good and Great is the little things.
In a world of mediocrity & average, set yourself apart from the rest by noticing the little things!
I’ll continue to got to this Mr. Lube location for my oil change and tire rotation. Polite and courteous staff who are fast and efficient because they’re training and systemization. Much appreciated.
I wouldn’t recommend their coffee though… no more than I’d recommend a coffee shop to change my oil ;-)