Pottery Barn

Frustrating using their online as well as store order system. I wanted to order a bench online, couldn’t, then tried at the store, couldn’t. Their solution, maybe I could ship it to a U.S. address and drive down to pick it up.
We also wanted to order the wall organizing system. They didn’t have it in stock. Tried online not in stock.
Ordered curtains, delivery time 2 to 3 weeks. It’s four weeks now. When I call to see if it’s in I always get the run around, I’ve waited on hold for 6 minutes, been forgotten, or been passed to a sales person who is busy with someone else. When I did call back they can’t look it up but have to go find paper copies to see if it’s come in. Really?
The products are expensive and I expect better service. The store personnel are not knowledgeable about the process involved in running the store.
Their computer system seems inadequate it’s always going down, or slow at least when I’m there.

Something nice to stroll through, very home comffy material but not the prices… even with their current sales of 20−40% off.
Funny they have a sign that says they can ship anywhere in Canada, well, you’re paying for it lol.
Located ground level facing Macleod, close to the main entrance.

I ordered a bathroom mirror, dealing with the people on the phone was painful. I had to phone the Vancouver store because the lady at the Chinook location told me I could only order the mirror online and pay the ridiculous shipping fee. Vancouver found me one.
The mirror came within two weeks but didn’t fit. I phoned to exchange it for a different size which wasn’t bad but then waited almost two months for the second mirror. I’ve had to call so many times to find out where the mirror was, even the delivery company had the wrong address.
I agree with people that alot of it is overpriced and the customer service is spotty. Some people are awesome but a majority of them probably just work there for the discount.

My husband and I have entered Pottery Barn many times because we love many of the items in there, but not once has someone greeted us and today was no exception. This drives me absolutely insane — I think it’s partly because we’re young and probably look like we can’t afford to purchase anything there when in fact we’ve gone to furniture places and paid MORE for the exact same product but received better service.
Staff, it would go a long way to at least say hi and let people know you are there to help. Until then, we will keep buying elsewhere. At least we get good ideas there.

I love all of the things in this store, but the service is just awful.
I think the ladies who work there are just stunned when someone wants to actually buy something — they turn into bumbling idiots.

I absolutely love Pottery Barn and their furnishings… I have several of their pieces and rugs. They are really popular in the SF Bay Area. They are expensive, though… so what I miss is finding the replica Pottery Barn like furnishings here in Calgary like in the bay area. I usually luck out and get their floor samples in great condition for ½ the price. They also resell well when I get tired of it, but that rarely happens.
Now being in Calgary, I am bummed that most of the PB stuff is at least $ 500.00 more and I can’t get some things shipped here!

I parked in front of the Pottery Barn and in order to get to the Chinook mall I used the PB entrance. I haven’t been in this store for years and I remember people raving over it in the early 90s. I took my time to look around at their wares and I automatically noticed a draping area as you walk in from the outside door.
Here you can choose the colour and texture of your fabric, to match your bedcovers and carpets and wall paint color. There were many customers in their 50s and older in here and they were taking their time to really get their shop on. The color palette is fairly standard and in my opinion again more for a shall I say a more conservative crowd.
I quickly realised the textures, the style of furniture, it just isn’t my décor taste. The sales staff was friendly enough however but when I took a closer look at the prices, I knew it was time to bounce. Imagine 100 dollars or more for a small picture frame, I mean I can buy a TV stand for that amount of money at IKEA.
This store definitely is for some people, it just ain’t for me, if I wanted to spend a lot of money I would rather buy a unique item made by an artist, or something vintage yet classy.
PB still had huge selections in classic luxurious styles but it is stuff I have already seen here before.

Popped in to grab some items with a friend in the post christmas sales. I started fooling around with things until I realize how freaking expensive everything is. Everything is beautiful but mostly useless and costs an arm and a leg. Seriously? a hundred and fifty for a basic picture frame? Guh. The things are beautiful but not really unique, and if I’m paying through the nose I’d prefer to go to the design district on 11^th and pick up some dutch designer oddities.
Maybe I’m not made for pottery barn. Maybe it’s not made for me. It’s pretty but so far from being a decent investment. Maybe when I get married…

I’ll be honest, I’ve walked into Pottery Barn a number of times. Keeping to the honesty theme, I’ve never actually purchased anything from here. Why you ask? Because EVERYTHING is SO ridiculously expensive.
The prices at Pottery Barn are right up there in ridiculousness with Restoration Hardware, Crate & Barrel and Williams-​Sonoma. Yes, the stuff at Pottery Barn is BEAAAUUUUTIFUL, but I would expect it to be considering the price tags that come attached to each item.
Side pillows are a miniature fortune, not to mention the actual sofas themselves!
The home décor pieces, the furniture and every single item on display is striking, but you couldn’t pay ME to pay the asking price.
When I think of Pottery Barn, I think of window shopping, because just looking is as far as I’ll ever go in this store.

HAHAHA! Sorry about that. Whenever I think of going into Pottery Barn, I always laugh to myself because of how completely awkward and uncomfortable I feel every single time I go into this place.
Seriously. This place has such beautiful, unique, interesting home décor ideas it almost intimidates me going inside. I would love to purchase the entire store though. I love the furniture they have, and the lights, and the weird little bowls of odd shapes and sizes. I love the smell inside the place; an oakish, antiqued aroma. I love that everything seems like something I need immediately but have never brought myself to purchase anything.
Why, you may ask? Well, to be quite frank, it’s too damn expensive! Remember those cute bowls I talked about earlier? Yeah, too much money. I can’t really bring myself to spend such ridiculous amounts on things that I could be able to get at Wal-​Mart for less. If I had the money to spend in a place like this, I would go nuts!
Once I win the lottery I’ll have a Pottery Barn-​themed house! Until then, I’ll keep dreaming about it.