Pet Planet

Great products, helpful staff!

This is a great business. I have lived in the area for years and seen this store go through ups and downs in terms of customer service and product availability. For the past few years, this was not an ideal place to shop, as the staff was mediocre and product mix less than ideal. However, the store is under new ownership and is now an amazing place to shop. The staff is always friendly, helpful and willing to do what it takes to help me. The current staff are very knowledgeable about nutrition and training techniques, and I always feel great when shopping there. They also have grooming, and it seems incredibly busy. I love that this store has gone through a transformation in recent months.

This review is for the pet grooming service located in the store. I took my loooong haired cat in for his first shave, after his mats became utterly unmanageable. Given my own feeble attempts to shave him, I assumed Pet Planet might fail too.
Thankfully, the groomer was able to clip his nails in less than 30 seconds, then efficiently proceeded to execute a lion cut. No fuss, no muss. No scratching or biting like he does with me. After the clippers, she deftly and impressively trimmed the legs with scissors in no time flat. I was in and out in just over half an hour! Dog service is usually slower though, I’ll warn you. People usually bring in their pooch at 9am and dogs stay in cages between cutting, shampooing, drying, etc. until the late afternoon. They were are pretty quiet though, bemused by my shorn cat. The cat was relieved to be rid of the fur and so was I…$ 50 well spent!

I was after some balm for my pooches paws when I decided to check out what this Pet Planet carried.
The store is quite big, larger than other Pet Planets I have been to. The girl at the til greeted me and asked if I needed any help. I told her what I was looking for and she pointed out a couple options. I decided on one that was all natural, made from honey. I looked around at the toys and found some unique ones I hadn’t seen before, all at decent prices, $ 10 for a plush toy. They had a good stock of raw hide treats and bones. I asked her again about a good treat to help clean my dogs teeth and she pointed out one in particular that she likes. They don’t carry much options for food, only a couple brands, though they do have some raw food too. When I was paying she asked if I would like to join their «club», which I did and got a free tennis ball!
I like this location of Pet Planet for its stock of treats and toys. I would return here for basic pet needs, but it wouldn’t be my first choice for food.

This isn’t my favourite of the Pet Planet locations. It could be because it’s a little smaller than most, but I’d rather go to a different locations… I think.
It would seem that this particular PP caters mostly to dogs, leaving not much for the cat owners in the area. There are waaay more dog food, treat, toy choices than there are cat stuff. This is unfortunate because I’m such a cat lover.
They also seem to carry mostly food. There aren’t a whole lot of toys, though there are some. Most, again, are for the pups, and seem to be treats as well as toys. They do have a lots of treats for the animals though, which is nice.
This Pet Planet is also a groomers, which is great. It means that you can have your pet prettied up while you buy new food, litter, toys or treats. The staff are just as nice here as anywhere else, and don’t hesitate to answer questions or offer a hand.
A mediocre Pet Planet in my opinion, but I’m a cat lover so that’s why I don’t dig the abundance of doggie stuff!