Sport Chek

Well this place is really dependant on what you are looking for. I used to love this store because it’s connected with atmosphere and that is a plus because it’s a one stop to all sport goods.
So I was looking for rock shoes and because atmosphere is no longer there, I have to say I was disappointed. I needed rock shoes since bouldering is a hit now. Now my options is MEC. Well they used to have or I should say one of the few sport check that offer unlimited belt wax for $ 35 a year for snowboard. Well that is gone. Sadly.
But hey have renovated and I have to agree their staff are very friendly. Might not be knowledgable bit definitely very cheery and happy.
I won’t specially think of coming here unless I have something specific or something i know they have.

Came here on a Sunday afternoon to try on some Icebreaker t-​shirts.
I took 3 of them to the middle section of the store where they have lots of fitting rooms.
I peered in there & didn’t see anyone so I went to the guy at the cashier & said «I’d like to try these on:. He waved me to the fitting rooms. Another girl was there & said „there’s actually a line-​up for the fitting rooms“ I looked behind her & there were about 4 people standing there. I said „I don’t want to wait. Why is there a line-​up? These rooms all say ‘Vacant“ I stomped off & saw a fitting room in the children’s section. I asked an employee ‘Is that fitting room available ?» She looked hesitant & said «I’m not supposed to… there’s another fitting room over there ««There’s a line-​up» I said. Then she proceeded to unlock the fitting room door for me. Inside the fitting room, there are 3 hooks on the wall & nothing else. No bench or chair to sit & make it easier to change or put your eye-​glasses somewhere. Afterwards, I sought out the employee & said «Thanks. I’ve finished with the fitting room.»
Oh, not all locations carry the same items & don’t even charge the same prices.
Icebreaker clothing is cheaper at Metrotown than Richmond. To me, that’s really frustrating & I even think that the prices went up since they joined the Scene program.

What was suppose to be an in and out experience turnt out to be a long dragged out one with useless sales people. I called ahead at the store to see if they had any skechers pink go walk shoes seeing that all the skechers stores sold out or didn’t carry them in stock. So I figured I’d try sports chek.
The guy picked up the phone and surprisingly told me they carried them in stock and they had pink. So I asked him you’re sure they’re the go walks shoes? And he saids yes. So I gave him my shoe size and he said we have one last pair left and he tells me he will put them aside for me today and that all i have to do is go to the cash check out.
I’m thinking yees this is awesome I finally get the shoes I wanted. I get there and I line up at the check out. When I get to the cashier I told her my name and that I had skechers go walk shoes on hold for me. Anyways apparently there was no communication at all between the sales guy on the phone and the cashier. She was clueless and took her 20 minutes to locate the shoes and when she did give me the shoes they weren’t the shoes I expected they were in fact skechers pink runners in a size 6. I was so choked.
So I head to the shoe section to see if they carried any of the ones I wanted. They did carry the go walks but didn’t have pink and it took forever to ask a sales person on the floor. All they were doing was standing around talking to each other, nobody would acknowledge me when i was clearly waiting for them to assist me.
Not only did I waste time here but the lack of communication and the cruddy customer service left a horrible taste in my mouth.

I frequent Sport Check at another location. This was my first time at the Metrotown location after its renovation. What a huge difference! It looks amazing with the lights and space. It“s a huge store. I recall their grand opening had 25% off everything and unfortunately I missed that. Yesterday, I went to get Nike Free Flyknits (best shoe ever). A male helped me and I didn’t catch his name, but he was extremely helpful and knowledgeable. I got the last pair in my size! He even walked me to the cash register. I always get excellent service at Sport Check, regardless of the location and that is something to be commended for. I understand there is no commission (nor quota) so the workers genuinely like their job and I think that shows. Two thumbs up!

Reebok Nano 4.0 — Sport Check: $ 129.99
— same shoes were $ 69.99 including free shipping!
I’m not saying that Sport Chek should match online pricing but maybe they should when it is the manufacturers website that is selling for cheaper!

Considering the craziness of Metrotown mall, I appreciate its corner location, as it’s a short walk from the escalators in the parkade.
Same bigness as one would expect, and staff generally helpful.
Sales usually at the front of store, Sportchek stuff on the left.

This review is solely based on our (my husband and mine) experience with the customer’s service. Both Chris (I hope I spelled his name correctly) and Marcus were very knowledgeable, patient and friendly while entertaining our vast amount of questions regarding the «perfect coat for Alberta». They even suggested rental companies for parkas. The coats they suggested weren’t based on sales neither were we steered towards the most expensive coat on the rack. My husband and I walked out of the store very pleased with their customer service. I commend both Chris and Marcus for that. Thanks guys!

Service here left a lot to be desired.

I’ve been here off and on for years, however, to be honest it was most time to price compare than it is to buy. It’s cheaper to purchase on-​line and or across the border. I would shop here more if they actually had people here who were experts in certain departments. The customer service here on all levels is smiliar to Wal-​Mart. I am all about customer service, especially when the price is not there. The fact that they don’t have this to convince me to stay is a real disappointment. Here is a hint, the Nike shoes are ¹⁄₃ cheaper than the Nike store a next door.

They’ve always got a good selection of athletic wear (moreso than the downtown one), and there’s always a lot of staff around to help you if you need it. Plus, they have some great sales every now and then (family and friends, and end of season clearance). And when those aren’t running, you can use your SPC card there as well.
I called them once to see if they had an item in stock, and it turns out they were extremely busy that day and I was on hold for over forty minutes. The manager felt terrible about it when I snapped, and apologized profusely. I’m pleased that they didn’t just make excuses and actually tried to help me out.
I can’t deny that this place is my usual go-​to spot for sports stuff. Their deals are too good to pass up! But during a busy period their service goes down quite a bit.