Norburn Medical Centre

This is a great clinic. Yes, they’re always busy — what doctor’s office isn’t these days? — but the docs are great, the staff is polite and efficient, and there’s enough chairs to go around in the waiting room. Bring a book, relax, and they’ll take good care of you.

I want to focus on the staff in the medical clinic portion of the building. My doctor is fine. However, I have had poor treatment many times by staff of this clinic over the 3 years I have gone there.
Most recently I have been given the wrong information regarding flu shot availability. I had been told that I should call at the month’s end, but I called again mid-​month, only to be told they were almost out of shots. I don’t mind checking weekly, but I was told by a nurse that the end of the month is when they would know availability.
Each time I called I spoke with a nurse.
I believe the staff friendliness and patient respect issue to be ongoing. Some of the nurses are great; I may have just found one who didn’t like to be interrupted by a phone call and treated me with disrespect. When I asked for her name, she was very reluctant to give it. Tells me something, yes? She had started the conversation by saying I did not need to talk to a nurse, I could talk to reception.
I have seen a couple of the doctors there and they have all been good. The nice thing is that if one’s personal doctor is not available, there is always someone who can see you.
I hope the physicians will take an interest on how their staff members affect patients and how they treat us.

I’ve never had a problem here, friendly staff and doctors. The pharmacy downstairs is super too!

I called hoping to get an appointment, and was told that they don’t accept new patients neither do they offer a walk-​in to anyone who is not a patient already. Another fail for me. I am sure getting tired of paying humongous taxes and being denied basic medical help, but such is living in the best place on earth. Search for a clinic continues.

With a variety of doctors on staff, depending on what ails ya, this modern and very impressive medical clinic can totally get you up and functioning again.