The food looked amazing, but the service was so bad that we had to leave before ordering. Manager was so rude and impolite. We arrived at 1pm on a relaxed afternoon, were directed to the bar and waited to be served. There were 4 of us. Menu took a while to arrive so we started chatting. Waitress finally arrived, brought us the menu and asked if we needed help with the translation. Two of us listened while the other two chatted away. The other two then asked for her to translate, which she did gladly. However, the manager interrupted her and turned to us «That’s very rude.» She continued explaining, but he interrupted again«She already translated, you didn’t pay attention.» We asked«are you upset? perhaps we should leave?» And manager says«yes, that was rude.» So we got up and left.
Christin J.
Place rating: 2 Indianapolis, IN
Made reservations here for a late lunch while in between trains from Brugge to Amsterdam, saw a review in the New York Times and expected the best. The menu was all in Dutch(no big deal, to be expected) but the pricing was unclear. There was a set menu on the right, then a series of additional costs depending on your entrée(many of which required that two people order). When I asked the server to clarify the cost, he was embarrassed to discuss it and made us feel bad for asking at all. We really just wanted to differentiate between a $ 150 lunch and an $ 80 lunch, but when we ordered the less extravagant option, the server decided to ignore us for the rest of the meal and didn’t ask if we wanted more water, or give us an update to why our food was taking nearly 45 minutes to prepare. I found the whole experience disappointing.
Michael H.
Place rating: 3 Cherry Hills Village, CO
Some hits, some misses on or visit here last night. Hits: wines by the glass chosen by the sommelier were very good and reasonably priced. Red snapper entrée cooked perfectly. Duck confit with lentil stew was a hit. Misses: claustrophobic sweat shop atmosphere in the kitchen dining area. 3 course prix fixe requirement. Pigs feet appetizer had no flavor. Calamari preparation with red wine vinegar was odd, tough. At least half the patrons were here for a monster hunk of beef. Best moment of the night was when we escaped into fresh air outside after the meal was done.