Xenia Boutique

Really starting to wonder if this site is one of those scam clothing sites on Facebook. I am not surprised to come on Unilocal to find that their customer service is not quite helpful.
I placed an order and used the free shipping code which showed the free shipping. However when i clicked confirm I got charged anyways. I immediately emailed them to have them either i.) refund the shipping, or
ii.) cancel the order so that I can submit a new order. The response was «we’re sorry you forgot the code,» and did not attempt to cancel my order! Probably because the exact same thing would have happened again. Then they sent screenshots of the order from their end after it went through with the shipping to «prove» no code was entered in their system. Again, just accusing me of lying.
Even if i lied and didn’t enter the code at least cancel the order instead of just taking the money!

Ordered over two weeks ago, two separate orders. One was on backorder and took longer to ship due to that which was fine. Other order was not on backorder but still was not shipped for 4 days. When it they finally shipped I received tracking numbers however now it’s been two weeks and they have not been updated. I just called the postal company and apparently my orders are still in Australia. I live in Canada, I ordered from a different Australian clothing company and that order arrived in 5 days. This is ridiculous.

brutal customer service. Never received my item (two times in a row)
after two months of emailing (because the phone number doesn’t work) they send me a PayPal refund for the wrong item, which is $ 25 Au less than the item i should have been refunded for.
A rip off, brutal service and I am a pocketful of cash in the hole with no item
GET A PHONE NUMBER THAT WORKS YOU TWITS.
DO NOT ORDER FROM XENIA. WORST SERVICE EVER FROM AN ONLINE ORDER THAT I HAVE EVER EXPERIENCED.

Paid for the product, and was given shipping time of 7 – 20 business days.
The article never arrived, and I have not been provided with any proof that it was ever sent.
I have requested a refund, and have also offered to pay for registered delivery of a replacement, however Xenia Boutique absolve themselves of any liability.
I shop on-​line a lot, and I have never been left high and dry with nothing other that «we understand your distress», but hard luck!
Steer well clear. Shop elsewhere…

Placed order over 7 days ago. Expedite International Shipping 3 – 5 days. Emailed company over three times with no response.

Nowhere did it say the dress I ordered could not be exchanged — not even for a different size — or for store credit until I received it in the mail. Now I’m stuck with a dress that is too small and unwearable. Never again!

Horrible customer service!!! Ordered a pair of shorts and had it shipped to US. When the shorts arrived the button was hanging on by a thread and I was afraid if I tried them on and buttoned them, the button would fall off. I contacted there customer service email address and was asked to send pics. I sent pictures, no problem. The response I received was that the thread color used was not the typical color and that I must have tampered with the product therefore I would be responsible for shipping product back to them (which is upwards of $ 15 and the shorts cost $ 27). I cannot believe they are not standing behind their product and sent me a pair of damaged shorts! Their customer service is horrendous! STAY AWAY if you are a US customer! I contacted Australia’s version on the BBB hoping to get some assistance!

I have ordered two dresses internationally online. They are both so unique and get unlimited compliments. New stuff is is all the time.

Some of it’s pretty low quality stuff, but their $ 10 sale rack is great for those trends that you know will pass and so don’t want to spend a lot of money on.

DO NOT ORDER INTERNATIONALLY. Sizing charts are not accurate, and shipping will cost a fortune in returns ($ 15 each way; exchange=$ 45 on top of originsl price.) Received a dress today, albeit very fast delivery, was at least 2 sizes too large in bodice, although I meticulously measured and consulted the company size chart. Unfortunately dress was marked down and not eligible for return. I am stuck with a dress I cannot even alter because it has a crochet structure. Email from customer service suggested I should have ordered my regular US size… which I did.
BOTTOM LINE= cute dresses, but try before you buy. Forget online shopping.

So I wanted to buy a Birthday gift. This is how it went down. Straight copy and paste!
********************************************************************************************
You sent a payment of $ 75.00 AUD to Xenia.
Apr 16, 2013 09:38:40 PDT
Receipt No:0625−2421−5293−9164
**************************************
Rejected return
Sent By:
«Eshop @ Xenia»
On: May 05÷14÷13 7:01 PM
Hello
I would like to inform you that we have received your return. However, the ‘Lounge’ and the ‘Meant To Be’ dress you’ve returned are a sale item therefore we could not accept your return for a refund. I apologise for any inconvenience this may have caused you. Would you like this garment sent back to you? If so we will need to organise a payment of $ 15 for shipping.
Much Love,
Eliza
******************************************************************************************
REALLY!. So $ 90.00…NEVER AGAIN.

I usually call Xenia «that $ 10 rack store in West End» in fact, that is how it is known amongst most of my friends and I did not remember what the store was named until just the other day when I actually went there. It is not the only shop that has a $ 10 rack out the front, but in my opinion, it is the best one.
Like 360 degrees which is situated next door, Xenia focuses on selling party dresses. I find that their party dresses range is much better though because a) there is a wider range and b) they have more casual style garments too. You will find your skimpy mini dresses and flowy maxi dresses too. The $ 10 rack is generally pretty impressive too as they will discount clothes that are still on trend. I remember buying a $ 10 dress from here and finding the exact same on in another store for $ 70, I was pretty chuffed.
I highly recommend to any trendy girl looking for a cute dress to check out «that $ 10 rack store in West End», aka Xenia.

Three words: ten dollar rack. Xenia never ever fails to deliver on ten dollar racks of clothes, which makes it easier to justify buying a piece of clothing you’d otherwise overlook. Here, not only will you never fail to find a cheap rack of clothing, you’ll also find the latest cute dress styles in a ridiculous range of colours. Xenia offers all the newest styles that you see repeated a hundred times over in other shops, but they also stock them in colours I’ve not seen before, and they have other appealing items at really enticing prices.
I almost always find something I love in here, which is why it’s an excellent idea to make my visits infrequent. But for a girl who loves clothes and colour, Xenia will be a instant hit. Rummage through that ten dollar rack and you’re sure to stumble across something you just can’t say no to.

As soon as I go near this shop every reason why I don’t need another pretty dress or a new top goes out the window and it’s impossible to avoid spending money.
Xenia is a ladies’ clothing store aimed at young women. From the outside you could be fooled into thinking this is a tiny shop with not much to offer, but you would be mistaken. Dresses cover every wall and are arranged according to colour. The devil on your shoulder tricks you into believing it is the prettiest rainbow you’ve ever seen as your eyes sweep from the emerald green numbers through coral and across to black trying to spot your newest unnecessary outfit.
Even more attractive are the sale racks, which are my downfall. Lucky for me, when they put something on sale they don’t hold back. Inside you will find a rack of $ 30 items, while outside there is always a $ 10 rack. At least these magical displays have been there every time I have (and that is many) so I assume they are everlasting. Also lucky for me, most of the items I have bought there were of the $ 10 variety, so I don’t feel the need to start rehab any time soon. Certainly there are some things there that have made me shudder, but I can always find something to send my fingers reaching that beautiful blue note.