Paper Plane Cafe

Really bad customer service. Been waiting for over 40 minutes to order while others who have just been seated order ahead of us. Even waving at the waiters doesn’t help get anyone’s attention. This place has gone way downhill. The guys next to us got up and left after one bite of what looked like a chicken sandwich.

One word. Overrated…
Sounds cool, looks cool, but leave your expectations at the door as this café is all show & no go. It’s not as great as its hyped up to be, however the two stars are for effort & service which deserves something in my books as the overall experience should be taken into account.
The first disappointment was the teeny tiny coffee cups, I don’t normally drink an entire standard cup but this was underwhelming.
My French toast did look aesthetically appetising but it was pretty standard, flavours were just not there. My brunch date’s salmon Benny was also underwhelming but with the shortage of cool brunch hot spots in the area I guess beggars can’t be choosers.

I had been waiting to try this place since it opened because I’d heard such lovely things. However, our party of four left with some pretty mixed emotions. While the food and coffee were great, it’s difficult to judge a venue purely on the food — it’s generally the entire experience that makes or breaks a place.
We arrived and wrote our name on the clipboard, as protocol dictates when one is placed out front. Well, they didn’t bother checking the clipboard at all even though there were people vacating tables, so we went inside to let them know.
We asked for a high chair. They don’t have them! WHAT
We took a while ordering because at the bottom of the menu it says something to the effect of no menu variations permitted. Finally, after about 10 minutes we decided and picky me, I just decided to ask anyway… I just wanted the Smashed Avocado with no tomato because nightshade vegetables and cutting down on them… the answer was no. It’s not like I asked to change out the tomatoes with something else… all they had to do was not put any in…
There is a serious lack of plates going on at this café. The board that the Big Brekkie came on had split in it and was leaking oil onto the table as we ate. The food and coffee tasted great. However, one of our vegetable plate eaters wanted an extra piece of sourdough halfway through her meal because there wasn’t enough bread to scoop up all the egg and mushroom on her board, so she asked our server… they don’t serve extra because that’s a variation on the menu. Wait, what? You can add extra mushrooms, smoked salmon, eggs, whatever because it’s on the menu, but because the extra sourdough wasn’t on the menu it’s counted as a variation on the menu? Well, that’s just stupid.
The end.

I had the Veggie Platter and my friend had The Big Breakkie both for $ 19.50. Quite a decent price for the amount we were given, although I must say it’s more to the expensive side if you’re a student. Both very filling (so filling, my friend couldn’t finished her meal). Paper Planes do not offer variation on their dishes so would not be the ideal place for a picky eater. Also, very limited beverages. Last time I ordered a coffee but it wasn’t that great.
Setting was quite nice, and it’s located away from the busy Church street but still in close proximity of public transport.
Service was average but I felt it was only so because they weren’t as busy as they usually are.
Overall, Paper Plane Card is a go if you love the standard hipster Café setting and food.

No substitutions, yes I understand what that means don’t ask for salmon instead of bacon no problem, but it also means don’t ask for them to leave the toast off a breakfast its way to difficult to just not put it on the plate. The staff at this café are rude and don’t listen when you are ordering, the fun really began when the coffee was delivered It took 10 minutes for my long black to arrive after hubby’s (seriously it doesn’t take that long to make a coffee) I ordered my coffee in a cup and it was delivered in a take away cup, when I said no I asked for a cup her response was I heard you ask for takeaway, why would 1 of ask for takeaway and the other ask for a mug to dine in? commonsense would say both were dine in. The coffee when it finally arrived was bitter and way to hot (which lead to the bitterness) if you don’t have good coffee you don’t have anything.
We were delivered a bottle of water and 1 of the glasses had a chip in it, I asked for a new glass and Im still waiting…
Don’t waste your time going here the food we saw did not look that great and the prices are rather steep for an area so saturated with cafes.

I just had the best vegetarian breakfast of all time.
Paper planes café is always busy hence the waiting list at the entrance however they’re lots of seats around so it was a good sign were in for something special. We were greeted and provided menus.
All the food coming out from the kitchen was well presented. Finally I order my vegetarian plate and I see beauty out right before my eyes. Every component had a purpose and even the rocket was dressed with vinegar to dance on my tongue of course. It was much better than the photo posted around 10 months before my visit today. Even then I was keen but now it’s blown my mind– never underestimate good food. B-​fast plate is $ 18 add on from bacon, sausage, hash browns are $ 2.
This is now the to go brunch venue. When you try it it sure will be yours too. You can see me there ever lunch from now till forever.

Ummm… Not sure where the ‘service is good’ comment has come from but we came on a Sunday morning and will let the experience speak for itself…
— 10:45 — arrived at Paper Plane Café. We waited inside for about 5 minutes before we had to flag down waitress to find out if we had to wait or could have a seat at the 3 empty tables. We were told we had to write our name on the clipboard out front for the waiting list.
— 10:50– 11:25 — waited for our table. 2 random groups with no names on the waiting list came in and sat at tables without the waitress batting an eye while about 5 groups on the list waited.
— 11:26 ordered,
— 11:31 we got our drink
— 11:53 our food arrived.
There was nothing special about the food (maybe ³⁄₅ at most), coffee was mediocre and combine this with the poor service we won’t be back.
And for those who want to argue that ‘busy days mean longer wait times’, totally understand, in fact we will wait for good places. Here’s a tip (one of our favourite places does this and we can wait up to 30minutes there happily); We get there, we’re greeted by someone who takes our name and number, seats people and stops random groups walking in and seating themselves. Then they call us when our table is ready. Done, great service and we’re happy to wait.
This isn’t about increased wait times it is about non-​existent /​poor processes in dealing with queues and the customer is on the receiving end of all of that. Far too many good cafes around here to deal with the poor service and mediocre food.

Nice little café with great food and great coffee

i ordered the pulled park slider and chips were cold they where gonna charge me something i didn’t order the chorizo i asked if it comes with the meal they said no they didn’t charge me i asked for a coffee they said close in 2 minutes i come back on 2 hours there still open worst food and customer service

Went for lunch and waited just over half an hour for a table for 3. We all ordered sandwiches which were delicious. The wait was well worth it. Great little place in Parramatta.

Finally went and tried this café after so much about it. It’s a cute spot! Had a great filling breakfast — vegetarian breakfast. It was nice but only wish there was more bread because it was like there were more toppings any no bread since it was so thin. I’d go back again :)

Several warm hellos as I wander in. That’s always a good start.
OMGoodness the French Toast sounds soooo good, but I’ll need to walk from home to justify something that sounds so decadent.
I’ve ordered the Truffled Eggs which comes with mushrooms and tomato. And I’ve opted for the juice of the day which is watermelon.
Everything tastes good & the staff were happy & friendly. Looking forward to trying something from the lunch menu sometime soon.

Had a fantastic breaky at Paper Plane on Saturday morning. Always a good start when you get a park out the front (love Parra parking ;)), even better when you get seated straight away. Juices are fresh and yummy, breakfast was super delicious. I had honey glazed bacon and eggs on sourdough which was sensational and huge. My friend had French toast which was also apparently amazing. And the best part, great prices — 3 of us for under $ 40 is just perfect. Good vibe, super friendly staff, definitely could be the new local favourite.

This café is my favourite brunch place! I love their food — be it the breakfast or lunch menu. The place can get really busy though particularly on the weekends and we’ve had to leave once as the wait was more than 30mins.

Definately the best café in Parramatta! The food and the staff are amazing! It’s always packed at Paper planes but it’s definitely worth the wait! I highly recommend everyone to try the Midnight Cuban. It would blow the cigar right out of Fidel Castro’s mouth!

Decided to visit this place with one of my friends after seeing so many awesome photos on instagram, food was delicious and staff were also very friendly! Would definitely return

We visited Paper Plane café for brunch. There was a waiting list to be seated, which is not unusual for a Saturday. It certainly didn’t deter us — the staff were friendly, the menu looked delicious… and the meals being brought out for other patrons were very well presented and smelled amazing.
We ordered the smashed avocado with poached egg and the Midnight Cuban. Both were tasty — the smashed avo was refreshing and good for satisfying a moderate hunger; the Cuban on the other was simply huge, and we found the sauces a bit overbearing.
Overall still a good experience, helped by the open and airy atmosphere. Keen to try some other items on the menu… Might just share next time!

Impressive looking menu, and little ‘waiting line’ to match on a Saturday morning. We were eager to be seated as the smell from the kitchen hit our noses and the dishes were served to the happy looking customers.
It was about a 30 min wait before our well presented dishes arrived — smashed avo with poached egg, and the midnight Cuban. The smashed avo was quite light and refreshing (a portion for a mildly hungry person) and the Cuban was monstrous. Can’t go wrong with pulled pork, but the mayo and BBQ sauce was a little over bearing.
The place seated about 40 odd, with sliding French doors to the open sunny atmosphere. Music thickened the atmosphere without being too loud. Staff were friendly and authentic and whilst we hung around for tea, we never felt rushed.
Overall great experience, just choose the dish that suits your taste buds rather than your eyes.

Sadly the coffee here is not that great. If you are looking for a good cup I would go to Circa, or one of the other great cafés in the area. It is extremely weak and under brewed. I gave them the benefit of the doubt but we second coffee was exactly the same. If this review was just about the coffee I would give it 3 stars, but it worth coming here for the food.
The food here is good, very simple and homey. This is a really nice place to grab some breakfast. The atmosphere is extremely hipster but it works for them. Also the staff is extremely friendly and helpful.
So don’t come for the coffee but come for the food.

It seems the new generation of cafes popping up around Sydney are run by funky youngings. The décor reflects that casual cool look & they’re serious about their coffee. This is one of them! Young friendly & accommodating staff. My strong Capp was great. We had the chorizo dish & burger with the lot, both were good. The pulled pork sliders sauce was too sweet & the chicken sliders was lacking on the chicken. We saw others order the breakfast platter & they look big. Overall would come back, especially for the coffee, food was good, some average, good vibe.