Leema’s Lounge

To be completely honest with readers. I didn’t eat here before writing this review.
I will never go back because they do not know how to operate a restaurant business. They do this Brazilian BBQ thing every friday and saturday night. I called up and made reservation for me and my girlfriend two weeks before our dinner. We arrived the place and it doesn’t really look like a restaurant at all. It was just a night club with bunch of plastic tables set up. This is not a place where you can wait until other table opens up because this is «dinner and a show» kind of place and they only have one show per night. I walked up, gave my name and they do not have my name on the list.
It’s cool… we will straighten this out with manager. 10mins. 20 mins… 30mins. just standing there middle of the place for manager… yup not happening. The truth of the matter is he knew i was waiting but he just stand as far away as possible to avoid me. So i asked waitress if «guy standing over there» was a manager and what do you know? He was the manager. I go talk to him and he is telling me there is nothing he can do. They are all booked out. If you are booked out then why did you tell me that I have a reservation that day so I travel an hour to get to the stupid place? If you made a mistake then admit and make it right! He was not willing to do that and told me to come back some other time «oh and we are booked out until end of the month». NO THANK YOU VERY MUCH. I don’t care if it is world best Churrascaria and it’s actually better than what it would taste in Brazil. IF you don’t learn to keep your customers happy, i don’t think the consumers will think your food taste great.