Performance Collision Center

I can’t say enough good things about Performance. This was our first experience handling a not at fault accident, a claim and repair on my vehicle. They walked us step by step through the process and were a preferred provider with our insurance company, Erie Insurance. The whole process was seamless and the fact that you can get your rental car in the same building is such a bonus!
My husband is extremely detailed and his exact words were, «wow.they did an excellent job». So if you want a profession staff, excellent work and all done in a timely manner this is your place!

Great service. Car was finished early. That was important because I was leaving for vacation and I wanted to take my car on the road trip. Friendly and helpful at every point of contact.
Also, it was really convenient having the enterprise in the shop so I could get that at the same time. Awesome.
Thanks to everyone in the shop.
The work also looks flawless.

My car just spent 24 days at Performance Collision Center after some lady hit me before the holidays. The repair was scheduled for December 24^th, but they pushed it back to January 8^th. In the end it was an 8.000 $ bill for the insurance.
Since my car was due for service, but Dreyer Reinbold wouldn’t perform it on a car with body damage. I asked the Collision Center to get the service done on my car, which it was due for while it was sitting there waiting for some parts. I called them several times to check on the progress of the repairs and to remind them to get the service appointment scheduled, since the car had to be brought to the dealership anyways. I called again yesterday, asking them when I could pick up my car, since nobody ever called me, except one single time, and I was told the car was ready for pick up the next morning, I was very excited to finally getting my car back and getting rid of the rubbishy, unworthy calling itself a car, Hyundai Elantra, I had to drive for the last 24 days. When I finally picked up my car this morning, I asked them, just to confirm before leaving, if the service had been done in the in the meantime, as agreed upon. They told me that it is scheduled for today and that Dreyer Reinbold will have a loaner for me. So I drive over to Dreyer Reinbold, hoping to drop off my car and drive off in a jiffy. Unfortunately Dreyer Reinbold didn’t have a clue about a service appointment nor a loaner. So I had to schedule it myself and will bring back my car next week. Any questions?

New BMW 335i hardtop convertible, one of the last 12 made this fall, lady backs into my passenger door, after only having the car 1 week. Take the car to this collision center a BMW certified shop and car has less than 1000 miles for a new door and left side paint. Advisor tells me that the job will take a week to complete. Go this morning to pick up my car and am shocked to be told by the receptionist that here’s your keys, go find your car in the lot and here is a copy of your bill. Find the car iced over, get passenger door open and I am shocked to find my red leather interior FILTHY with white dust, brown and black «dirt». These «professionals» obviously didn’t cover or protect my seats and interior while they repaired and painted the car! The advisor and his manger couldn’t understand why I was so upset! I cannot recommend this center to anyone. Still trying to get this matter resolved correctly and my Chubb insurance will hear about this.

This is my second try. Bad experience with the service. sent my Honda acord for an estimated — after multiple calls over a 3 week period I did not even get an estimate! I came in to the center to see someone and had to wait 2 hours before.

I know next to nothing about car repair. I am a cliché woman wondering about blind when it comes to getting anything fixed that goes wrong with my vehicle. I barely can figure out how to take the dang thing through a car wash! Everything about cars intimidates me, even driving them.
Well…This story really starts with a me backing over a stump just to the left of a friend’s driveway. I have a reverse camera yet I managed to run over it and then pull forward detaching my bumper. It didn’t SEEM that bad at the time and I didn’t really worry about it. Until my husband found out… boo! A piece of my bumper was laying on the driveway and I didn’t realize it.
This was two years ago. Yes, I drove around with a broken bumper for nearly two years b/​c I didn’t want to deal with it. It looked like it would fall off any minute but it wasn’t going to come off. It was on there and I couldn’t imagine it being expensive to fix, but then again, EVERYTHING is so pricey with cars that I just knew it would cost a small fortune.
Since the bumper really wasn’t coming off AND it didn’t look THAT bad, I just let it go… until last week. I set up having it looked at while I was having other (scary) repairs done at the Dodge dealership. They basically farm out Performance if there is something collision related with their customers. I don’t know who to trust so I said sure when they asked if I wanted an estimate.
The guys from PCC came over to the dealership, took a look at my car, and gave me an estimate over the phone. It was going to cost… wait for it — $ 122.56. Um, I’m sorry, is that all? He explained the cost of the pieces they were replacing and how they had to fix it. He said it would take about 15 minutes but they didn’t have the part. He gave me a couple of options for retrieving the car and agreed to go get it AND bring it back to Dodge so I didn’t have to come there at all, drop off, pick up, move the car, etc.
He also ordered, got the parts and fixed my car less than 24 hours after the initial call. It was a very stress-​free experience. The employees I spoke with were knowledgeable, helpful and customer-​service oriented in a way that did not make me feel stupid or uncomfortable. I would recommend this company. There are very few experiences I have had with my car that were better. I didn’t feel «had» in any way. I got a quote and paid the quote. There were no unpleasant surprises.
I did feel soooo dumb for waiting two years to fix the damn car, though, since I do advertise my business with it, but it is what it is. The bumper is fixed and it looks great!

I’m not a car expert, so take this as you will. I went in to repair my bumper that got rear ended at about 5 mph (I was parked), and the initial estimate they gave me was 300 dollars. I got an estimate for $ 957 in California but never got it repaired down there due to the fact that I was always occupied with something else to do and the damage was minor.
Once they found out it was the other guy’s fault and it was going through insurance, my «official» estimate got bumped up to $ 500. After they finally fixed it, the final price was in the 700+ range.
Basically, I’d recommend you not bring up insurance/​faults unless you are not responsible at all because you just might get taken for a little more than necessary. They did do a good job fixing everything though.