One Enchanted Evening

My granddaughter and I went there to buy her first prom dress. We chose a 600 dollar dress which we had to make payments on. Two weeks before the prom and after having paid 400 dollars my granddaughters date cancelled. I tried to figure out a solution to my problem with linda (credit, refund, exchange) to no avail. She was rude and had no compassion toward our situation. It was just too bad for you and nothing can be done. Please be advised, don’t go there, you will be sorry. She is the owner and not a good person. Thanks for listening

The bridal consultant was very nice, but the dresses just weren’t my style. None of them. And putting me in bright red stiletto stripper heels while I tried on wedding dresses didn’t really add to the ambiance I was going for. I also didn’t like the idea of rifling through clear dress bags, but maybe that’s personal preference. I wouldn’t recommend this place.

Decent selection of dresses but not helpful at all and pretty rude. Will not be buying dresses here.

The staff was terrible towards us. Very rude and condescending. We had 8 girls in our party and we’re not loud or disturbing. They didn’t offer to help with anything! Don’t go here!

Although there are many beautiful gowns here, I have never been made to feel so uncomfortable. As I was looking around, there was a bride who was deciding on a gown and all the trimmings. The owner comes out of the back and begins to yell at the bride for taking up so much time?! She told her to make a decision to purchase the gown or take it off and leave. The bride was SO embarrassed and held back tears until the woman continued to basically scold her and her mother. There were at least 8 to 10 other customers in the immediate area. It was just so incredibly uncomfortably and I’ve never seen any customer be treated so rudely, especially in a bridal shop. Ill never forget it and would absolutely not recommend this shop to any bride if this is how they could possibly treat any customer.

Very helpful… Lots of choices… Gowns all kept in plastic bags… Nice folks!

The selection of dresses is amazing!

Based on the other poor reviews, I feel like I owe OEE a decent one since I had a great experience.
I had heard about the place from a friend who just purchased her dress a few days before I went, so didn’t have any information on their delivery or alterations, but she raved about their selection. Well, I wasn’t dissappointed! They have a really nice selection of dresses. My favorite part was that I could actually pick dresses that I liked as well as the consultant. Some other places just pulled for you so you never got to see the selection which wasn’t what I wanted.
My consultant Angie was funny and comfortable and never once pressured me into buying anything. I ended up finding my perfect dress and now just had to wait until it came in. She really helped make the experience easy for me. And again, based on what I saw at other places, she didn’t pressure me at all.
A few months later, my friend who recommended the place said that they were having a difficult time getting her dress in which really got me worried. BUT mine came in right when they said it would! The size they recommended was almost perfect so it hardly needed any alterations. The most difficult part of the alterations was the bustle but the seamstress they use spent a whole hour with me getting it perfectly pinned for her to sew the bustle.
Fast forward to my wedding day — dress was flawless, bustle was perfect, no complaints! Visit the store but make sure you ask for Angie!

My wedding dress looked great and the streamstress did a great job with alterations I believe its the only store in Pittsburgh that carries the Pronovias line. The salesgirl who sold me the dress is sweet. However…
Many people think the store ripped us off and gave us a floor sample instead of a custom made dress that was paid for. The owner was extremely rude to customers once purchases have been made (she even slammed the phone on me). My dress was ordered in October 2009… sufficient time for our June 5, 2010 wedding. I was told that my dress would come February 2010.
Incidentally, there was debacle earlier in April. When the dress didnt come in February 2010, the store was emphatic that my dress would come in April that I scheduled an appointment April 16. Im from out of town and it takes me about 5 hours to get to Wexford, PA. I told them I wanted to be sure the dress would be in before I took a day off of work and drove 5 hours. I called twice that week, and both times I was received a rude response AND a guarantee that the dress would be in before my appointment and that they didnt want me to need to call anymore. Well… the dress did not arrive and I never got a phone call telling me about it… so much for that guarantee, huh? I had to rearrange my schedule so i could account for a future alteration appt.
I tried to not let the incident get to me. i was annoyed but in the big picture. i was getting married to my beloved fiancé… so i opted to be forgiving…
However, it was about a month before the wedding and I still didnt have my dress. It is very suspicious that the owner hung up the phone one me when I asked if she could provide a proof that she placed the order in October. This was April 28 and I think my mom and I had just cause to be concerned. It was less than 5 weeks to my wedding (June 5) and I didnt have a dress nor could the store prove that they ordered the dress.
I get a phone call April 30 that my dress arrived. My coworkers and friends who are aware of the situation are convinced that it was a floor sample. I was relieved that I finally had something to wear for my my wedding but I also went through the hassle of rearranging my schedule at work and weekend to fit alteration appointments.
Well even if I did get a floor sample (im 5ft, 100 lbs), after approximatley $ 400 — $ 500 worth of alterations the dress did turn out beautiful. I actually loved the dress.
The end product turned out well. But the headache and extreme rudeness from the owner during the month before our wedding was NOT worth it. She did not reassure me that she placed the order and instead hung up on me. I could have found a Pronovias somewhere in the DC area like Hannelores or Carine’s and skipped the headache.