The Home Depot

The employees are not trained here properly or just super lazy.
They charged me for the wrong stuff to pick up in a different city how stupid is that.
They shouldn’t work at a home hardware store if they don’t know shit.
They don’t know what they are doing.
Never coming here again

Absolutely beyond worthless. I bought a dishwasher from them for my weekend house in Colusa County, and weeks later there’s still been no call even, though I was told it would be in (finally) by July 20^th (yesterday).
No call to say it’s in or that it’s delayed and when it MIGHT be in.
No call at all.
On top of that the sale price on the dishwasher looked okay but by the time they got through adding all the stuff it was not going to be a bargain anyway. They said about $ 800 to get the sale and it ended up about $ 1,100 when it was rung up.
Worst of all they don’t deliver and install in my area. They deliver, apparently, but then contract with a company out of Chico to do the actual installation.
This is ALL in contrast to Lowes where I bought a refrigerator, they delivered it quickly, they changed the door to the other side, and they installed, and without a single hassle or delay. Not one.
If you have a choice, shop at Lowes before Home Depot!
So I’m buying this same dishwasher but at McNally Appliances this time, and it’s WEEKS AND WEEKS LATER, ALL FOR NOTHING, and I will think twice about making ANY FUTURE PURCHASES in Home Depot. Even batteries.
Don’t even bother with this place.
From the phone system where you’re on hold forever or passed around from one person to another and can’t ever get anything done, it’s been a weeks and weeks long hassle and nightmare; with upset, frustration, tension headaches, loss of time, and NOTHING else to show for ALL my time and trouble and money — still no dishwasher.
This place is THE WORST.
Total amateur hour.

I ordered 3 appliances from inside the store with an associate. First appliance was a deep freezer which I picked up the next day which wasn’t an issue. The refrigerator I ordered and was told the delivery date would be the 22^nd of june (it was currently the 13^th) waiting a week wasn’t a big deal so we agreed and a dishwasher was supposed to be delivered on the 1^st of July (still not a big deal) well on the 22^nd I called to see when the fridge was going to be delivered, I was then told the delivery date was changed to the 1^st and just could get another model fridge on the 25^th if I wanted that. I declined and returner the fridge only and bought the same model for $ 300 less at lowest and it was delivered the next morning. Then the 1^st I called to check the status of the dishwasher. I was first told by the delivery department that only appliances could help me so I was transfered. Then appliances gave me this big deal about how they don’t handle that and gave me another number to call. So I call the other number and after 23 minutes they are able to locate the order and it was was scheduled for the 30^th of June (yesterday) needless to say I will not be shipping at home Depot again. Such a shame I have spent over $ 7000 the last 3 weeks for my new house and will not be shopping here again.
Update: the dishwasher was delivered on 07÷02÷15 and missing the kick plate for the washer. Called home depot again to resolve the missing piece and spoke with a manager again whom stated the delivery was a third party delivery service and there is nothing that can be done except calling samsung directly. The manager attempted to call but said they were closed and she would call again tomorrow. The manager also gave me the Samsung phone number to return the product. Called the number and it was the phone number for GE –_​– item was returned to the store.
Also I tried to give home depot another shot with a garage door opener. Opened the box and found the cable to be broken. Now I have to make another trip to return this piece of junk. Never one had any issue with the home depot in Sacramento.

Terrible customer service!!! I went in on a Monday morning to purchase a water heater (Buy it before noon have it installed today). The installer (Delta Mechanical) didn’t install water heater by 9:30 that night and I canceled the order. Next day I received email from Home Depot stating that the installation was complete. An hour later I was billed for the water heater and the installation.
Next day I went into the store to attempt to speak to a manger concerning the problems with Delta Mechanical and being charged for the heater and installation. After an hour and only speaking to an associate I was told that I would receive a call the next day concerning my problems. I did not receive any phone calls so I called them. I was on the phone for 15 minutes only to be told by another associate that I needed to contact Delta Mechanical with these concerns.
Money was eventually refunded but no apologies or concerns from Home Depot. I did send them a message but all I got back was:
” Thank you for allowing us to address your inquiry or concern. Our records indicate that a Home Depot representative has contacted you. If you require further assistance please contact the Customer Order Specialist at your local Home Depot store or your Service Provider representative.”

That was a slap in the face to me!!! I made two attempts to speak to a manager, they never contacted me!!!

Had the most breath taking experience coming to The Home Depot, especially coming here on Spring Time to browse on their flower/​vege/​tree variety… Full of life I tell you.
Bought a Lavender, was finally in stock after waiting for over a month. Im impressed how fresh they look with full of life… I had to purchase myself some lavenders for my bees… Considering this type of flower is draught tolerant. But hey, what can I say, I love nature… Wished they had a BOGO offer though for Lavenders, like 2 for $ 5 or 4 for $ 10 only like they do for the vegetable deals… Paying full retail is GRrrrrrr…
Customer Service is meh, but could be better at the garden department… Not gonna brag so much about it and give a bad rating for it. At least I got in and got out efficiently on what I needed, didn’t waited in the checkout line for a long period. But most likely, about 3min or less tops.
Im so happy, gonna go off topic. But my bee hives are gonna love me so much. #HappyBees

This place is so unpredictable, some departments people are so helpful others are impossible to get some help. Went for just a few things. Got some help getting the wood I needed, the gentleman called someone to the saw to come cut for me, the guy was busy and said he would be over as soon as he was finished with his other customer… ok no big deal. I sit by the saw and wait, 5 minutes turned into 10 minutes. A lady walks over and cuts some molding for someone, tells me she will finish up with her customer and come help me or send someone else over… Waited a little longer then finally went and got a guy off a fork lift and told him I needed help. He helped me and apologized for my wait. I get to the nuts and bolts, the lady working that department was on her A game, VERY helpful even went over and got my drill bit as I decided what length of screws I was getting. I get to the pro desk check out and wait in line. I notice how ridicules the cashier looked wearing his hood while helping the customer in front of me. I start chatting with my daughter as I wait for the guy in front of me to finish, I look up and the cashiers light is off and he’s gone… GONE! I couldn’t believe it. the girl at the next register looked just as shocked as I was. If I hadn’t been there for so long as it was I would have found a manger. I always tell myself to go across the street to the guys in blue but maybe after this I’ll actually do it

I went today to buy paint supplies and was waited on a female named Pat. After she rung up my purchases I presented her with my VA card for the military discount. I am a veteran of Vietnam and I run a business. She argued with me that my card couldn’t be accepted because it said VA Healthcare and that it was supposed to say ‘Service’ related as well. I left approximately $ 60.00 worth of supplies and left. I drove over to Lowe’s and completed my purchase using my military discount and was treated respectfully and very friendly. I have been treated rudely by Pat here before and go out of my way to avoid her line but I was in a hurry and The gods punished me Lowe’s will have my sole Business from now on

Worst customer service in the world. Dont believe me? Try giving them a call and see if they answer. Highest turn over rate for employees in yuba city.

This place has got just about everything! I would leave 5 stars if the staff actually knew what they were talking about instead of pretending and just trying to make you feel stupid!

My husband ordered a butcher block work table online to be picked up at the Yuba City Home Depot. He spent 15 minutes waiting for them to get the table from the warehouse. When they brought it out, the box was torn up. He opened the box and saw that the table top was broken in half. He told them that he did not want to accept the product. It took them another 40 minutes and 3 people to figure out how to refund his money. Done with Home Depot!!!

I went to the local Home Depot on Saturday morning to get a rough cost estimate for a steel security door for my home (door, lockset, hardware, and installation), after 30 minutes and asking 3 different employees I was told that the millwork person had called in sick and that no one would be in that department until after one o’clock and I should come back later… umm, okay.
I returned to the store during my lunch hour today, fortunately there was someone working at the millwork desk. unfortunately the young man wasn’t really interested in helping me. After explaining to him that I was just looking for a general idea of what this would cost he told me that he couldn’t help me until I agreed to pay $ 50.00 to have a contractor come to my home to measure the door frame. What!?! I told him that I had both the inside and outside measurements, that I knew which security door I wanted but was confused about which locksets would work and what the installation charges were. Again, he stated that he couldn’t help me until I paid to have a contractor measure my door.
If he had made the effort to get out of his chair, show me the different doors, point out the pros & cons of each (he might have up-​sold me), show me the locksets, and generally act like a professional sales associate I might have agreed to the $ 50.00 measurement fee. If you’re not interested in having me as a customer I’m not interested in being your customer.
Lowes here I come!

I only go to Home Depot as a default if I can’t find what I want at Lowe’s. Home Depot is more expensive and the employees are much less helpful. Usually they will have what we need if we come though.

They are trying to stay atop of the game. The staff appears to be more attentive to the customers. New merchandise is appearing but still some of the new taxes just blows. For the builders they know about the lumber tax, buy a 2×4 and look at your receipt. Not the stores fault.
Look at the end caps for clearance items.

This Home Depot is located off Tharp road and has a nice large car park.
Went here to buy a replacement Moen banburry kitchen faucet, teflon tape, plumber’s putty and a basin wrench. I had to find someone to get a ladder and take down the faucet from the top bins, as I had checked that they had 3 in stock online.
It then took asking four people where the basin wrench was (aisle#36), not in tools, not in plumbing or faucet aisle. Sheez, don’t these guys walk around the store and check out where the merchandise is when they stock it.
Other than I like the self pay checkout and they had bags!
3 stars

Yuba City Home Depot continues to have lousy employees who aren’t willing to help you no matter what you do to try to get their attention. They look away and pretend like you are invisible. Quite some time ago when I was building a house, I was trying to find out if some sliding glass doors had come in. The guy in that department said he had to put me on hold while he went to look. He laid the phone down and I could hear him talking to his girlfriend on another line. After a while I called back and asked for the guy again. He just answers: «hold please», lays the phone down and continues to talk to his girlfriend.
I quit going to H.D. for over a year until I decided to try them again last week. I needed a 15′ hose but that brand did not include washers with their hoses. I went to the washer aisle but they had their gates up closing the portion of the aisle where the washers were.
The 2 guys working in that aisle were just sitting there chatting away. I called to them saying «excuse me» in hopes they could hand me a package of washers which was just barely out of my reach as I hung over the gate. They looked at me with that «don’t bother me» scowl, and went back to their conversation.
I continued my remaining shopping which took over an hour. I returned to the washer aisle thinking they should be done, and the same 2 guys were sitting there talking. I tried again to get their attention pointing to the packages of washers. They just turned their backs again and kept talking.
I left my shopping cart which was full of stuff and went to Lowes. I’ll stick with them from now on.
In both instances I complained to supervisors but they could care less. I’m done with Home Depot. They are a bucnh of losers.

Where do I start… I have never had such awesome help and advise from a store like this ever! I went in to pick up wood for a craft desk, not really knowing how I would exactly go about doing it. I was helped right away, Jesus was the first one who took me around and showed me the wood I could use. Even drew a diagram of the desk I described to him. He then called over George which he said is the best at things like this. They both got together and got the plans together and then offered to even put it together for me. I told them the price I wanted to pay and they made it happen! Looks exactly the way i wanted! I will never go anywhere else for my future projects! Best experience ever!

Went to Home Depot because I was remodeling a rental that I have and needed a lot of supplies, some of which needed a truck to haul away. Well they have a will call service which you purchase the items you need and then come back another day to pick up the items. Totally new to me and cool since I didn’t have a truck with me.
True they don’t have helpful employees in the evening because the majority of their business is in the morning with all the contractors and home builders, but in the morning they are more than helpful. They do have more of a selection and better prices than Lowes on the big ticket items but for the smaller items such as towel holders, shower heads, etc the prices are about the same.

I absolutely cannot STAND Home Depot. Not because it’s a chain (since I really don’t care either way) but because of it’s size VS number of employees! Sometimes I seriously think it’s some kind of inside joke that I’m not privy to. Every time I have ever been there I’ve been looking for one specific thing. Bad idea. Lets go through my experience: I wander from isle to isle for about, oh, I dunno, 20 – 30 minutes before I even see someone who kinda looks like they might work there. Then, once I manage to corner someone (I say corner because that’s what you have to do. They’re skittish like squirrels, the moment they see you they run). Then, I get to spend the next 15 minutes trying to explain my one simple need to the baffled looking teenager and/​or angry looking middle-​ager, at which point I am led to the wrong isle. When I’m about 2 seconds away from killing myself someone who kind of actually knows what they are doing informs me that they don’t even have what I need. SIGH. Better to go to Lowes. Nicer people and at least a little smaller…

This review is for Home Depot on Black Friday, After a horrible time waiting till 4 AM at Sears in Yuba City to get a washer and dryer set I went to wait in line at Home Depot to be surprised there was no line. The add to Black Friday had a set that I like for under $ 800.00 for a good washer and dryer, however the Fry’s add had the same washer and dryer for $ 200.00 less. The great thing about Home Depot they price match so I got my set for the cheaper price and I was helped by the nicest rep. (Ernie, If you go to HD and want to buy Home Appliances ask for Ernie, He knows his stuff and will treat you great and get you out the store fast). So I am a happy camper waiting for my Washer and Dryer to arrive next week, Two thumbs up for Home Depot in Yuba City!

Ugh. Another «Big-​Box» store raping a small community of their value and worth.
I can’t ever seem to find employees to assist me. When I do find them, they’re worthlessly uninformed about what I need to know.
People aren’t very friendly, they just want to get through their day so they can take their ugly orange apron off. I don’t blame them, if I worked for a heartless corporate giant, I’d probably wouldn’t care about a specific type of drawer handle or a certain shade of paint, either.
It doesn’t matter how little their staff knows or cares, they’ll still out-​sell local hardware stores just because they are cheaper. Our laziness as consumers will have its consequences.
As consumers, it seems we have a responsibility to not allow our community to be taken advantage of by these corporations. We vote with our dollars, and once the small-​businesses are all but dying off, we’ll have only the long, cold isles and dim-​witted stares of Home Depot, Wal-​Mart, Lowe’s, etc.