Lauff’s Pools & Supplies

So, not even 2 months since project completion, and all my calls and emails with questions have gone unanswered! We did not get proper instruction on HOW to manage the pool water quality, nor the equipment and the installation company — LAUFF — is supposed to be a resource not to mention that they hold the warranty… I should not have to pay a consultant to come and give us proper instruction but essentially that is what I am having to do!
Also, we are so unhappy with the equipment which was changed on us, the most important thing for water quality which is the filter housing! We complained the day they placed it and switched it on us and I have tried to call and email and text — all to no avail. So I offer advice to stay away from the STA-​RITE product with just two large filters inside as these are not adequate and require cleaning monthly! Yes, monthly… when we were told bi-​annually! I asked Lauff since they changed the filter product on us, to provide a back up set of filters and was originally told yes by Jeff, but I am certain Bill the owner, vetoed that.
So if you have the Sta Rite product, get a second set of filters or you will always be cleaning the stupid things off — not an easy task as there are multiple attachments to remove and the filters themselves are so heavy I cannot lift them myself… my husband must assist.
Aftercare is as important as the installation!
Yet another reason NOT to choose Lauff for your pool installation!