AT&T

Just moved 5 lines and 2 iPads over from Verizon and I feel that I got the best customer service around and got the best plan and promotions. Jimmy was awesome and very helpful explaining all the fine print. I recommend going to this AT&T store. Moe was another sales rep that was awesome and helped us out. Thank you AT&T for great customer service.

I bought an iPhone here recently. I did not realize the phone would be too heavy and big for me due to a health issue. I went back and the manager allowed me to exchange the phone for a smaller one. I am so grateful. Carrie helped me on both my visits there and she was wonderful! I want to thank the staff at the store for their help. I really appreciate it during this difficult time.

Do yourself a favor and go to Verizon. The customer service is only helpful if they can sell you something. If you need help, their priority is holding the company line, not using logic to ensure a satisfied customer. Real help only comes when they are trying to retain business or acquire new business. Current business is locked into contracts and you don’t matter until you try to cancel.

Upgraded to an iPhone last night. When I got home, we noticed the screen was popped up on one corner. Talked to Apple care who said to bring it back to the AT&T store because it was defective out of the box and legally the point of sale needs to exchange it. Brought the phone back this morning and showed them the problem. The manager said no problem so i wiped the phone and the rep started working the exchange. He went back to get a replacement but instead came out and said they couldn’t do it all of a sudden and refused to help me. Poor service and a violation of California Civil Code section 1723. I will be filing a complaint per the Attorney General’s Office of California.

Buyer beware! DON“T BUY or UPGRADE your phone here as well as buy their overpriced accessories! These At&t sales people work on commission and will dish out the B.S. that other non corporate vendors are much more expensive when signing up for services /​buying phones which is complete hogwash! These corporate stores are only reserved for the ignorant, desperate, or the filthy rich. Chino C. is correct that they use used car sales tactics to pressure you /​rush you into signing up with a plan without reviewing your existing account or ask you what your usage would be. I have a strong feeling these tactics ramp up during a major iPhone release which is obviously their busiest time of the year. They will push their overpriced phone cases on you as if it’s NOT an optional accessory and offer you a plan that probably far exceeds your usage just to suck more money out of your pocket /​bump up their commission. I wasn’t buying any of their B.S. and was quite frankly amused of their borderline rudeness /​lack of sales finesse where I just walked out. If you want to buy your phone at retail here in town, check out Sam’s Club for their discount pricing, better service while paying far less sale’s tax. Although, before you go there research /​educate yourself on their plans online or call At&t’s retention department (not their sales line). At&t’s cancelation department is their last line of defense in keeping you as a customer and have the power to offer you discounts /​educate you while having all the patience while on the line to answer your questions.

Uses sales tactics comparable to a Used car Salesman. Felt rushed and pressured into the «free upgrade», but end up paying installment on the phone for the next 2 years. The terminology they use seems border line illegal. No such thing as «free upgrade». They got me. Didn’t realize what i did till i saw my first bill. Now i can’t do anything about it cause my 2 week window had ended.