Roto-Rooter

I have used them in the past, as well as just today. Zack was the tech, he was extremely punctual, polite, clean and knowledgeable. We had tree roots in our main sewer today which he quickly and efficiently addressed. I would definitely recommend them.

We had a bad main sewer line stoppage. I spent hours trying to fix this myself with a snake and various devices. I called and in about an hour and a half the gentleman arrived. He was very pleasant and professional. He cut through the tree roots and has the water flowing. I was pleasantly surprised when he handed me the bill. He had to drive over an hour to reach us a few cities over and charged me $ 5 for fuel. The charge for the service was $ 280 which is ballpark to what other plumbers quoted me and they weren’t able to get here so quickly.
He performed the usual upsell attempt for service offerings and protectant products. His sales method was informative and very low pressure. I won’t be hesitant to call them again for future service.

Gave us a 4 hour time frame and no one showed up. I had to call dispatch and they told me they couldn’t give me an estimated time. I don’t see why companies give your customers a 4 hour time block if they can’t even commit to it. Now our whole day is wasted waiting on service.

I had a horrendous clogged drain (laundry machine problem, not toilet-​related) and my sinks were backing up/​draining slowly. When the sinks started to overflow, the clogged drain became emergent.
I initially called Edwards plumbing, but after hours of work they failed to remove the stubborn clog (see my review for more details about that experience).
Roto-​Rooter was able to come the same evening of the day I called. They sent two experienced plumbers and within 45 minutes the drain was cleared. I was charged several hundred dollars for this, but I thought the price worth it considering the clog had defeated another plumber’s best efforts.
I learned that Roto-​Rooter is the company that my building hires for external plumbing issues, which further increases my confidence in them. I will definitely call them for any future plumbing issues.

I used Roto Rootter when my regular plumber was not available. It was a huge mistake. The first tech came out and cleared the outside drain. He was told that the toilet was backup so why he did the outside at a charge of $ 288.99 is a mystery to me. He worked for about 5 minutes and left. Tenant called me to say she was still having problems. I called Rooter back and they returned the next day and took the toilet off, snaked and called the problem solved at a $ 200.00 charged. Surprise I just got a call that the problem is still there. Roto Rooter is not worth the bother. I’m out of $ 500.00 and I’m right back where I started. Find someone else

I used roto-​rooter to come clear out my shower drain on 9÷5÷13. I was fed up with only getting temporary results with pouring drano down my drain so I decided to have someone come clear it out. They ran a line down and unclogged the drain for $ 205 total including a $ 30 travel fee which I thought was completely excessive given that they’re based in Ypsilanti and I’m in downtown Ann Arbor. But they seemed to have fixed the problem and I was happy… until today, 10÷25÷13, when my shower was clogged again. Of course their warranty was only 30 days so I’d have to pay 200 again even though it’s been less than 2 months since they came. I give them one star because they overcharge and didn’t give me any better results than a $ 7 bottle of drano.

I have used Roto Rooter on several different occassions, both personally and professionally. The previous review is correct, Orangeburg is a huge issue in this area and I use Roto Rooter pretty exclusively for my clients (I am an Ann Arbor Realtor) buying or selling homes of the Orangeburg era. I also use them for general plumbing issues, i.e. toilet leak or bad drain smell. I have found in every instance they are professional, knowledgeable and honest. They are competively priced and do a great job! Finally, I have never seen a buttcrack on any of their plumbers! :0

Jan.24,2012 Roto — Rooter: Anyone in the Ann Arbor area with a home built prior to the mid 60’s probably has a sewer system made from orangeberg. The life time of that process can be relatively short, on the west side just look around at the lawns being dug up and you will get an idea. Imagine our surprise as we got educated when ours collapsed a few days ago and then discovered the huge expense to repair the system. Enter Roto-​Rooter! When I called them expecting a warranty return from cleaning the line in November (which by the way is 90 day’s slightly longer then most) and guessing the willow tree next door got thirsty again I was not concerned. They responded within the hour with a no hassle attitude. Problem 1 — at around 100 ft the snake (that’s what they call those augur type things) hit something and it was difficult to return the snake to its rightful home. Problem 2 — lets run a camera and see what’s what — low and behold we see water filling up the pipe again and something we can’t decide on. Call in reinforcements — a second Roto-​Rooter guy! Conclusion; ORANGEBERG the culprit of discontent in neighborhoods from sea to shining sea. Enter the Roto-​Rooter boss now we have 3 trucks, its cold as the sun has gone down and a crisis as we discover I may not be able to shave in the morning. However they did break through the line enough to allow minimum usage and no hotel bills, did I mention it was really cold. Quote for repair — Ugh not good — but technology is a wonderful thing I am on a search and rescue mission. The process my now life long friends use is called pipe busting and ends up with a hole near the house and one near the road. This is where they will pull a pipe made from a highly staple composite while basically pressuring the old pipe into the surrounding ground (think stent) and forever solving outdoor plumbing issues, well sewer line issues anyway, no trenching. My research shows a long term cost advantage with the process verses trenching and is highly recommended. After working with these guys all day (actually watching these guys work) I learned that the team hired to do the job not only know what they are doing but have the method almost down to a science and that boss I mentioned earlier, David, was right there, in the mud with his people making it happen. Pretty refreshing to take that shower after they left to warm up — did I mention it was cold out.
Jack and Lynn