Austintown Fence

I had 2 Budget truck rentals made in error a few days apart. Upon picking up my truck, the man at the desk asked how many trucks I was renting that week. I told him just 1 and that the other reservation was supposed to be cancelled. Apparently he STILL did not cancel the reservation, as they charged me a no call/​no show fee of $ 50 that they can’t refund, only Budget’s overseas customer service can. No appogy, no acceptance of responsibility, just «oh. Sometimes they don’t cancel. Call customer service.» On top of that, the tow dolly I picked up was rusted and the straps were cut and then burnt/​melted into place, it took us over an hour to fix the straps in order to load my car onto the dolly. Upon returning the truck to another location, the other location owner noted that the truck was filthy and smelled badly. He said he couldn’t believe that they would provide a truck in that condition without first cleaning it. Horrible, horrible experience. Will never use Austintown Fence or Budget truck rental again.

Terrible customer service! If I could give them 0 stars I would. I had attempted to rent a budget truck from them on Saturday, I had the truck reserved for 11:30. I was traveling from out-​of-​town to do a 1-​way move and I was unfortunately delayed. I called them to explain the situation and assured them I would be there by 12:30. The guy who answered the phone said «we won’t be here, we close at 12.» I asked if they could make an exception or if I could make other arrangements to get the truck, he put the phone down to ask the manager who I very clearly heard say «sorry about her luck, we close at 12.» I was truly speechless, I can’t believe a company would stay in business by treating customers that way.

Quick review for this locally owned place for all of your fencing needs… and I don’t mean a place to unload your stolen goods :)
I visited here yesterday to pick up some hardware and an 8 ft section of fence I needed to replace at my house. I was immediately greeted by a gentleman who took me outside to where the chain link fence was located. I told him what I needed, he cut the fence and brought all of the hardware I needed inside for me. Great service! The section of fence with all of the hardware and tax came to just over $ 22. So, of course I got yelled at by the wife for putting this fix on the back burner for 3 years (sorry honey).
Great place to buy fencing of all types and great service. Also, if you need to rent a Hertz moving truck, they do that too!