OSS Health

On 2÷10÷16 I went in for my follow up appointment. I got into a traffic jam on 83 so I called to let them know that I was running late. The lady on the phone says you dont have an appointment and I said yes I do. So she checked with them and they told me that I cancelled it because I was feeling better. She says to me that I was in there on 2÷1÷16. Yes I was, I came in to see Dr. Pollack assistant to have my knee drained. So Im not sure how I was feeling better when I called off work that day to have my knee drained. Dr. John even went over it with me that day and said about my follow up the following week. I said yes I will be there. So after this lady is telling me this on the phone I said Im almost there. She told me that I could go to urgent care and I said no, I want to see my doctor. So when I got there, I talked to lady that stands there and takes your name. I told her what was going on, she also told me that I wasnt late because they give you up to 15 minutes. I was only 10 minutes late. So she gave the lady behind the desk the information and she went back and talked to them. She came back out and told me they were booked and they wouldnt see me. She said I could go to urgent care. I told her I wasnt going to urgent care and that I had an appointment. So she calls ASHLEY to come out to speak with me. So Ashley says to me first thing you are late for your appointment. I told her the lady said I was ok with the time and I couldnt help there was an accident on 83. Then she told me about my appointment being cancelled. I said I did not cancel my appointment. She says well Im sorry about that. She told me to go to urgent care and I told her I wasnt going there. So she proceded to tell me there last appointment was 400 and I was there by 355 and she said the patient was leaving and that Dr. Pollack was leaving. She also said to me that she asked the doctor to see me and he said no that I could go to urgent care if I was still having trouble. I told her that I was not going to urgent care and that I had an appointment and I should be able to see my doctor. I think this was very unprofessional of Ashley and Dr. Pollack to not see me. Im sure Im just a number to them but regardless I was his patient. What about when we have to sit and wait on them for more than 10 minutes? Ive never experienced anything like this before and that is the last time I will see that doctor there. Very disappointed that they felt they needed to leave and not see the patient…