Dogma & Fetch

This is one of cutest pets shops ever and I’ve frequented many over the years, hands down Dogma and Fetch is the best. They have a huge variety of fresh baked goods that are too cute. Our dogs have loved every treat I’ve brought home to them and we have the pickiest beagle ever. The bakery items all look so much like people food someone in our house accidentally ate oatmeal bites. After being told they were the dogs treats, our daughter laughed and said well they were good! Dogma has a wide variety of toys, clothing, pet foods, crates, crate bedding to name just a few items. When you go to Dogma be certain to go upstairs where you can find gifts items for every pet owner. If they happen not to have something you are looking, if it’s available any where they’ll find it for you. They also offer grooming, with a ton of different add on services. What pup doesn’t need a blueberry facial!!! Nails painted? Yup it can be done at Dogma. We have a smaller sized beagle as well as medium mixed breed dogs. Our mixed breed pup was horribly abused before we were lucky enough to have her move in with us. Bc of her past abuse even having her nails clipped required a trip to the vet to be sedated just for a nail trim. While having one of our others girls nails trimmed at Dogma they offered to clip Sophie’s nails, we declined and gave the reason. The groomer offered just to give it a try, if Sophie became anxious we ‘d stop. She walked out that day with a nail trim and hasn’t had the need for a sedated nail trim. Over the years we always bathed her at home as well as used a de shedding tool, she did shed a lil less. We just couldn’t stay ahead of the shedding. While talking to a neighbor about suggestions she mentioned Dogma offered de shedding with grooming. Although Sophie had no issues having her nails trimmed there I wasn’t certain she’d be ok with grooming but considering they’d done such a great job working around her anxiety in the past we gave having her groomed as well as the de shedding treatment. I was beyond shocked when we picked her up that first time, in a good way shocked! No worries of your pet sitting in a crate waiting their turn as I’ve seen at other groomers. The beagle is in and out in an hour or even with Sophie’s thick, thick coat she’s not been gone long either. The fact that our girls aren’t sitting in a crate for hours in just another plus! You won’t be sorry you gave them a try nor will you pup, plus who doesn’t love buying or obtain services local!!!

We love Dogma and Fetch! We’re new dog owners, and we’re looking for somewhere to get our Maddie’s nails clipped. I called and they said to bring her in Saturday afternoon. We got there and there were several people in line in front of us, so they suggested we look around the store while we wait. So we did! There is so much to see there! An incredible selection of supplies, treats, toys… just about anything you need as a dog owner!
A few minutes later the groomer came and got our pup and took her back. She was quick and did a great job with her nails. Maddie was happy when she came out, which was great! It was her fist time in public or getting any kind of grooming service, so it made us feel better to know she wasn’t stressed there. The groomer and the owners are knowledgeable, friendly, and made us feel welcome.
We’ll definitely be back soon! We loved our visit!

I placed an online order for an item that I was thrilled to find since it’s long discontinued. My dog has severe allergies, so changing up his products is really difficult on him and on me. The order went through, my card was charged via paypal, and I was happily awaiting my replacements. 3 days later, I got a one line email from the owner stating the product was not available, do I want something else? That’s all the note said. That was a surprise — why would the order have gone through (the website said they had 900 in stock. That’s 3 days I could have been looking elsewhere, plus the time and effort put into placing the order). I’d even said in my order notes I was so happy they had the discontinued product for my allergy dog…
So then this happened after my reply (a simple few lines, unhappy about how order went down and urging better business practice in the future, requesting immediate refund). Direct copy from my email:
«For your information, I didn’t charge your card. You did. You paid through PayPal, they are AUTOMATICALLY charge. If you have an issue with that, then you don’t need to pay for purchases using PayPal. It is their policy, not mine.
Secondly, the reason, I didn’t email you back the day after you ordered was because I was contacting my network of pet stores owned by friends, in hopes that they might have some in stock and I could get you the products you wanted. Something, of course, I did not have to do and most if not all normal people would consider exceptional business practice. I could have looked at this as a waste of time, but when I’m running a business and trying to help a customer get what they want, I don’t see it that way.
Also, I do not have your information other than email and mailing address (which will be deleted). I never see anyones credit card info. Again, it is processed through PayPal. I guarantee you that your info will not be used for any reason. I wouldn’t waste my mailing/​marketing resources through snail mail or email to contact you.
Your money will be refunded as soon as I finish this email. You might want to consider better personality skills. Something you seem to be lacking in. In my twelve years of business, I haven’t come across someone quite as rude. For that reason, I am quite shocked also.
Sincerely,
Jordan
Owner
FYI
A store owned contacted me this morning to let me know they had 15 bottles of the Omega Eazz I could have if I still needed them. Surprise, but I will not be obtaining them from them. Good luck in your search for the discontinued product.»
He did promptly refund through paypal, with another accompanying nasty note, calling me a couple of other adjectives. The initial order handling was unprofessional, but the reply is outrageous! He could have simply issued the refund. He did not communicate that the 3 day delay was due to seeking the product for the order already placed, but obviously none of this is appropriate. Bottom line: the owner’s vindictive behavior harms my DOG, whether or not he has any people skills. This is very sad, and I hope it’s not anyone else’s experience at any other pet store, or with any other business in general.