Orange County Floor Store

We have used these guys three times in the last three years and they are fabulous! Suzy and Don are really nice! but more importantly the carpet looks and feels fabulous. After 3 years, my carpet is as good as new. We will always use these guys. They are honest and good people with excellent product and exceptional price.

We have been doing business with these guys for the last 12 years. They have done 3 houses for me and all of my families homes. A great source for flooring, they have a huge selection to choose from and do a great job of installing.

Sad to be the first to review but I have very mixed feelings about here. Part of reviewing on Unilocal is about customer service. This does not reflect on their product line, but it sure does make me think twice about returning.
I called before we came. I wanted to see if they were open and if they carried the products I wished to see. I swear, I talked to someone! However… the door was locked when we arrived and no one answered our knocking. No handscratched sign posted either to say «We will be back… blah blah blah». Meanwhile another customer pulled up and parked, and said she had talked to «him», and he would be back in 10 – 15 minutes.
OK. So, we left and returned in 15 minutes and yep, the door was wide open. But entering it was like a ghost town. Still no one to greet me. Odd. So I went about browsing for quite some time until I heard some noise. It was someone unloading tools from their truck, not a salesman.
After browsing for another 10 – 15 minutes, I got someone’s eye contact, he was with the other customer, but he barely acknowledged me and never offered any degree of assistance.
I left. I do not care to be ignored.
There are more flooring businesses that are better run than this, and have the same or more stock. I will stick with them.