La-Z-Boy Furniture Galleries

I purchased the «Extended Warranty» so my couch would be covered, but the «Extended Warranty» they sell is actually DAMAGE INSURANCE. It will NOT cover any manufacturer defect. Plus as an added bonus, the second party «warranty» company, Ultra Shield, is very unprofessional and difficult to deal with.
Take my advise and do NOT waste your money on the Ultra Shield «Extended Warranty»

All I can say is, wow! The original story is below. We initially had a serious problem but with a bit of pressuring La-​z-​boy ended up not only making things right but exceeding our expectations completely. Back up to 5 stars and with a recommendation that this is the only place you should shop for your furniture. On the rare occasion you might have a problem, just don’t let up on what you expect and they will deliver.
Well, they went from 5 stars to 1. We bought a 4 thousand dollar couch, waited 7 weeks after being told it would only be 4 and now it is nothing like the floor model we picked out. We called on the 5^th day about an exchange and got told it was a special order because the basic color we choose was not in stock at the time we ordered. (Basic color off the color swatches that come stock for the couch itself) Now they say we might be able to exchange it with a 30% stocking fee (1200.00???) Plus being charged for them having to pick it up plus another delivery charge for whatever we choose to exchange… not going to happen and if they don’t make it right we will never go back again plus we will tell and review anyone who will listen that they have turned into a bunch of snake oil salesmen who will screw you over in a heartbeat. Before this we had never had a problem and have purchased 6 recliners from them over the last 20 years. Apparently they no longer care about their reputation or their name brand. So yourself a favor and go somewhere else, anywhere else.

Absolutely the worst quality and customer service. The sales people are condescending, of course, after the purchase is made. The framing on the 2 recliners we had made creeks every time any one sits on them. They were about 4 weeks late getting our order completed and then they stained the legs a completely wrong color. It took 3 months to get the matching pillows sent to us. A zero would be a compliment. Live and learn, we will NEVER make a purchase through Lazy Boy again. I’m amazed that they can sustain any business at all. I guess they are appropriately named, however with a slight modification. They should be called «Lazy Boys and Girls».

Horrible customer service out of the «comfort care» department. What a joke. Our request was denied because our warranty expired, however we contacted them well before and the warranty expired mid-​process only because their service was so slow (weeks for them to get back to us on answers, sent a tech out, made us take more pictures, our «case» was subject to «elevated fabric review» — give me a break). The employees of this store were nice enough but after you actually purchase the furniture, forget it. Once they have your money they have no further use for you. We purchased a sectional sofa, recliner and ottoman and were pressured into getting to fabric shield on all pieces — waste! Hundreds of dollars on that shield that does nothing to protect your furniture. Save yourself the thousands and head somewhere else, because at least when the furniture doesn’t function properly you expect it because you bought cheap.

How sad. We spent $ 3000 on furniture that looks like crap by the time the warranty expires. Back in the day, furniture used to last decades. Now it only lasts until the day after the warranty. I’d be embarrassed if I had to lie about quality and sell this crap. The store name now describes the sales guys. The store should be called POS.

Hi all … Ok I went in to look for a sofa and love-​seat… I was greeted promptly by a SA, she was friendly and helped help me to find what I needed she provided me options it was great!!! The store was nice and clean I must admit It was such a relax environment, my SA made me feel like I could walk around and ask anything, i like to see all my options before I purchase. End of story I will be back to purchase more!!!

If there were an option of a zero star rating, I would choose that. Disappointed in this company. Corporate Customer Care is a joke!!! I had an issue, called them, and basically they said too bad!!! Offered no resolution. Will NEVER shop here again.