Yonkers Union Car Services

Found this company online after a ride bailed on me from a train station to work in Yonkers. Weekday rush hour at 8am, and a car was there in less than five minutes after I called. Quick speedy route and not expensive at all. Saved me this morning!

This company is terrible. Would not use again… ever.
I called 2 weeks prior to my trip and scheduled a pick up from my home to JFK. Two days before I was scheduled to leave, no one had called me to confirm my day/​time of pick-​up so I called to ensure I was all set. The last thing I need is to be sitting outside of my home waiting for a cab that never comes. Well, I called and they had no record of my reservation that was made 2 weeks prior! I again scheduled the pick-​up and was very clear on when I needed to be picked up.
The day comes and I’m waiting outside for the cab. 10 minutes goes by and I call the company again. The person on the other end was rude, and basically told me the cab was on the way, even though they never asked me for my name, they just gave me random information. The cab arrived 20 minutes after my requested pick-​up time and stops in the middle of the road so I can load my own luggage into the trunk that the driver so kindly opened from inside the car.
I will not use this company again. There are plenty of cab companies that conduct themselves in a more professional manner and show up on time that will take my money.

The Car Service is unorganized, rude, inconsistent and a rip-​off. I called for a ride to the airport and was told that it was cash only. The driver, Antonio, arrived 15 minutes early and starting honking the horn. I had to rush out to let him know and then rush to get ready. The ride to the airport was definitely the longer route (also they pay their tolls with cash, so the cash lane took longer), but the driver seemed pleasant enough. Once I arrived, i gave the driver my money and he said that he did not have enough change. He was blocking three other people (he should have dropped me closer to the curb and not in the middle of the road) and I had no other method of getting exact change, so he stated to call him when I returned and he would deduct the difference from the return trip. His «receipt» was a business card which did not include his name or car number. I had to provide the pen because he did not have one. He did not help me get my bags out of the trunk either. The day of my return trip, I texted the Car Service (as was requested via text message that morning from the Car Service, which also indicated that all forms of payment are accepted) with my flight number and I called Antonio to keep him apprised of my flight plans as well. This was accepted by all. There was a weather issue and my flight had to be diverted. I called both Antonio and the Car Service (no answer for either, I tried calling numerous times) and was only able to text them both letting them know of the delay and the new time of arrival. They responded to my text confirming that they received them. I arrive and text Antonio again letting him know that I arrived. I called, and he stated that it would take him another 10 – 15 minutes due to traffic. I checked the traffic status, and there was none. I still waited. After another 25 minutes, I called again and he said again that he was in traffic and it would take 10 – 15 minutes. So I waited, as I did, I called the Car Service. After three tries (they do not have an answering message service) I got through with someone who told me that they had no record of my reservation for a pick-​up and that the driver, Antonio, Car #20, was not even working that day. At this point I was confused (and a little scared) and wondered if they had sent another driver to pick me up. They said that based on the phone number, the «boss» had texted me about the pick-​up but she was not in the office and i had to contact her about the reservation. They also stated that only cash is accepted since only the boss can handle credit card transactions. I tried calling Antonio to get an ETA, the «boss» to see if my reservation was made, and when there was again no answer from either, I called the Car Service. I must have called 15 times total before getting an answer. They said that there was nothing they could do and that I had to take it up with the driver and the boss. I waited for two hours at the airport. I tried calling Antonio again and again and there was no answer. I finally had to leave via bus as it was late. He never called me to say that he was at the airport and I received no call back from the «boss» even though I left her a message. Two days (I waited because of a holiday) after the incident I called the «boss» and she said that she had 15 VMs and did not check to see mine. She said that she has an organized business and they accept all forms of payment but that she has no control of what her drivers or employees say over the phone. She told me to reach out to Antonio for my money and has done nothing to make this situation right. She even shouted over me on the phone and kept reiterating issues with the weather but most of my issues were with the service that I received, the lies, and the inconsistencies (which are not weather related). Moreover, I had proof that there was no traffic on the routes that Antonio stated that he was stuck in. I tried calling Antonio, and there has been no answer. I am out of money, my time was wasted, and my stress level increased. There is no reason that any reputable business could have so many hiccups and not know when their employees are working and what the protocols are. I would never recommend this service to anyone. They even overcharged compared to what other car services charge. I would rather walk than ever call them again.

Hands down the best cab service around the Yonkers/​Bronxville areas.
Because this is a union, all of these guys drive around in their own cars, and you can tell that they take care of their cars like their own babies. And they are very sweet, truthful human beings as well. On the other hand, I have also used the Bronxville Taxi Servicea few times, and they would always charge me 20% more money than these guys. Yonkers Union Cabs really cover your back whenever your primary transportation choice doesn’t work out!

Very horrible service. Would not recommend.
I called the car company for a ride to the train station 45 minutes in advance of the time I requested to be picked up and the car showed up 15 minutes late, resulting in me missing the train that I was scheduled to take. Additionally, the dispatcher who I spoke with told me the ride was based on a meter. When the driver arrived there was no meter in the car and the driver said it would be $ 28 for the 1.7 mile ride to the train station. I refused to pay that and ended up settling at $ 10, which was still more than I would have expected to pay if the ride was based on a meter.
I will not be using this company again and would not recommend the company.

Terrible taxi service. Called the night before for a taxi at 4:45 am so I could make a 5:11 train ten minutes away. I called at 4:52 and was told the cab was 2 minutes away. Cab showed up at 5:06 and the driver could care less that I missed my train. He wasn’t even slightly apologetic.