Chase Bank

I decided to sit on this for a little while to see if I was still annoyed by the service here, but after the events of this weekend, I think everyone needs to be warned about this branch.
My boyfriend and I walked in here on Tuesday morning when he realized he lost his wallet on the train the evening before. These things happen, but we knew Chase printed debit cards at the location, so we figured we’d get it worked out pretty quickly.
We walked in at about 10am on Tuesday morning. First off, the parking lot was packed beyond belief. We walked in and there was ONE customer in the place. Kind of weird, but whatever. There was a group of 10 workers standing in a circle doing exactly nothing.
We sat down at the desk to get new cards (after waiting for 10 minutes while the employees finished up there conversation) for the two checking accounts he has with Chase. The woman we were working with couldn’t do anything cause his passport expired last month. She repeated she couldn’t do anything cause she needed to input info into the computer. He offered his ID number like 6 times, she says she can’t do anything, but she’s going to check with her manager. THIS is where the customer service went to hell. Manager Lindsey walks out, talks about us in Spanish to her coworker, then proceeds to tell us she can’t do anything, and walks away while we are speaking. Let me tell you how much I love speaking to someone’s back…(Lindsey, you are rude and shouldn’t be managing so much as your own damn household if that’s how you do your «job»). She just had a terrible attitude all around. How dare we expect her to do the job she’s paid for!
They shut down his debit cards (or so they claim!), and the girl at the desk offers to do us a «favor» and let us take out cash and order new cards to be sent via mail (oh golly gee, you’ll let us access OUR money?! How sweet!!). Fine, we take cash and go on our way without any real time line of the delivery of new debit cards.
The next day, my boyfriend finds his wallet at the Grand Central lost and found (bless the conductors on Metro North, they are an honest group of people!!) For fun he tries to use his debit card, and low and behold, it WORKS! She never actually shut down the cards. Exactly what would have happened if he HADN’T found his wallet?!?
So not only does this branch lack any type of customer service. Not only do the workers at this branch have a serious attitude problem, but they can’t even properly complete a couple of mouse clicks to shut down debit cards… This is not a difficult task!
We’ve always had a stellar experience with Chase in general, including their corporate offices, but this branch is a nightmare and should be avoided at all costs. It makes sense that this one would be bad, since their «manager» can’t even manager her own attitude!