AT&T

Where should I start…
First let me say that I hate being lied to. I left their competitor in the same mall because a company employee lied to me.
Go back to the Friday before Christmas 2014. Mall is bustling with shoppers trying to find those last gifts. My wife and I decided to purchase a new IPhone 6 for her eldest daughter for a Christmas present.
We signed in at this Company store (NOT an authorized retailer) and waited approx 40 minutes. (they were busy too) This is where everything went downhill. We spent a total of 2 hours in the store until the sale was completed. We walked out with the thoughts that we just put a nice down payment on the phone and got two nice extra gifts for free for doing so!
On the way to meet up with friends, my wife started to feel uneasy about something. (She is a skeptic when it comes to big purchases) When we arrived at our destination, my wife got the receipt out and started looking over it. Up until this point we were overly trusting of the sales girl (Alisha) that all was well with our purchase.
My wife’s face started to get red and that’s when she lost it. The deposit we thought was totally being applied to the cost of the phone… not so, None of it was applied to the cost of the phone! The downpayment PAID for our FREEBIES! My wife called the store immediately. after speaking with someone for a minute, Alisha gets on the phone and explains how the purchase could not be applied to the phone. We told her that is not how you explained it and that she lead us to believe that the freebies were free and the cash was a total downpayment. Finally, we spoke to Manager Justin, He agreed that we were mislead and gave us a $ 100 credit on our bill (basically the cost of the freebies). At this point we are somewhat satisfied.
Fast Forward a few days to the 23. I receive an email stating our phone will arrive between the 24^th and the 29^th??? We were guaranteed the phone by Christmas! The 24^th came and went and no phone = Christmas ruined for our daughter! The 26,27,28,29 all came and went and still no phone! Check UPS this morning the 30^th. It is finally out for delivery!
I called the national customer service line, spent an hour+ on the phone. Finishing up with a manager, who tried to tell me the only thing he could do was apologize that Christmas was ruined. After some prodding and continually pointing out their discrepancies, he agreed to give me an additional $ 100 credit on our bill. I should not have had to work that hard for them to make things right!
I CAN’T STRESS THIS ENOUGH, ALWAYS ASK ALOT OF QUESTIONS. CHECK YOUR RECEIPTS AND DO NOT LET ALISHA (SHE HAS REALLY LIGHT ALMOST WHITE HAIR, TATTOS AND IS A YOUGER CAUCASIAN LADY) AT THE BERKSHIRE MALL AT&T COMPANY STORE, HANDLE YOUR ACCOUNT! One Star is too much but can’t go any lower!

Un-​believable. I fly into Philadelphia. I forgot my charging cord for my Iphone. I call from the Philadelphia airport and find it is a 1.5 hour drive. I will NOT make it by close time. The young lady on the phone «Raiza» asks where I will be staying? I tell her the Marriott. The kid delivers the charging cord to the front desk after the mall closes! I am shocked. I charge my phone. I work with the client the next day and many times think about a voice on the phone that sends a charging cord to my hotel. In addition to this review, I am sending a letter to AT & T Senior Managers. Wow. Service. Rescue really! Roses being delivered tomorrow.