Firestone Complete Auto Care

We had a great experience here on Feb, 20^th 2016. Actually, they really saved us. Down two tires at 6:08 on a Friday night on the side of I287 I thought we would be stuck in town over night. Calling into the store I reached Ryan who patiently and promptly ran through our options. Most importantly, he said they’d stay open until we could be towed over. Fast forward to 6:32 and we drop the car off. Despite it being 28 minutes till scheduled close, Ryan helped us pick out new tires, got the old ones switched out, and delivered our car ready to drive home that evening. Ryan and team stayed late on a Friday — till 8:02 to make sure we got back on the road. They exceeded all of my expectations and truly exemplified the highest level of service and professionalism. I hope we never blow out two tires driving through the Wyckoff area on our way to Vermont again — but if we do, there is no doubt where I would turn to for repairs.

Never again.
I ordered a couple new tires on tire rack, had them shipped directly to Firestone to save some hassle. I’d never come here before, even though I’ve lived nearby for many years. I figured I’d give them a shot with something easy like mounting two tires. A simple enough job.
After making an appointment so that I wouldn’t be stuck waiting a long time as a walk-​in, I show up promptly on time. After checking in and handing over the key, I take a seat and start checking email in order to kill the 30 minutes or so that I expect to wait. After 20 minutes, someone finally gets around to pulling the car into a bay. «Ok,» I think, «that took kind of a long time considering I made an appointment and they know I’m waiting for the car.» Keep in mind that no fewer than four techs have been having a conversation in the back of the lobby while my car as well as several other customers’ cars are waiting to be worked on. Eh, I’m pretty patient so I don’t say anything. I do, however, decide to watch the proceedings going on with my car.
Remember how they were only changing two tires? Well, I watch as the tech removes all four wheels from the car and he’s got all four valve stems pulled before I can get anyone’s attention to go tell him to read the work order again because he clearly missed something. Only, I didn’t say it like that. I actually said something along the lines of, «I just want to save him from doing a bunch of extra work that he doesn’t have to do.» He had made a mistake, I was nice about it. Regardless, in order to get someone to stop the tech from breaking the bead on two tires that shouldn’t have been touched in the first place, I had to break up a riveting conversation between those other techs about how one of them would have to think of a better lie to tell his girlfriend/​wife about where he was later that night, because he’d «definitely be reeking of alcohol.» I bet he drove home after all that drinking. He seemed like a classy guy.
Ok so after another 45 minutes (45 minutes???), the car comes down off the lift and disappears around the side of the shop. I’ve now been here over an hour, and the only work performed was changing two tires. At this point, I am told that they have it around in a side bay to check the alignment. Ok, I don’t mind. They tell me it’s included in the cost of mounting the tires. What’s another 10 minutes, right?
Wrong.
Imagine my surprise when I take a walk outside about 45 minutes later, only to see my car still sitting outside the side bay. It hasn’t even been pulled into the alignment bay where it was supposedly headed 45 minutes earlier.
At this point, I’ve been here almost two hours waiting for what should have been a 30 minute job, tops. I say the following to one of the «service» personnel at the front desk (who was wearing no uniform or any kind of identifying clothing, so he could have just been someone who wandered in off the street): «what’s going on? It’s been almost two hours to mount two tires? Really?» He gives me an oh shit this guy’s right look, then goes to check the situation. Another tech is just pulling the car into the alignment bay, so he comes back to tell me that. I say «no thanks, just please get me my car» and the guy in the designer hoodie heads back into the shop. I proceed to pay just over $ 50 to have two tires mounted and balanced, while losing 2 hours of my life in the process. At no time did any of the shop’s employees offer any apology for the delay or make any attempt to make sure that I, a brand new customer who might have spent plenty of cash here in the future, left without being pissed.
I will never come back to this shop, and I would recommend that anyone who values his or her time and values being treated like a wanted customer take their business elsewhere. There are a thousand shops that can do simple jobs like this in a fraction of the time and for less money, while making you feel as though they really value your business.
Don’t get burned, avoid this place like the plague.

what they do should be criminal. an oil change takes 3 hours. they say, ‘we will check your car for free’ then they tell you how badly your car needs 3000 dollars worth of stuff, like transmission flush, etc. i told them (I had the transmission flushed at the transmission shop last week, why does it need it again, they replied «it is an old car, everything should be changed.

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Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees. had a flat tire on my enterprise rental and there they told me it would be a hour and a half to fix a tire? Me what a hour and a half with no cars in any bays? Ok do it. After a hour they got aproval but they didn’t have tires there needed to get from warehouse another hour than to put them on another hour. 3 hours later I’m still here.

Great customer service! The tires were replaced on my car very quickly and professionally. The work they did was very good and the car came back clean. No grease or finger marks inside the car contrary to what another reviewer had noted. I will go back again.

Great sales guys here saved me a ton of money replacing BMW original run flats with Bridgestones which drive smoother and quieter. Efficient quick turnaround and all handled well. Recommended.

Do yourself a favor and DON’T WASTE YOUR TIME, MONEY AND AVOID A MAJOR HEADACHE! I have gone to this place for service before and they lie, mislead and deceive like no other. They literally will make stuff up about what your car needs and/​or what’s broken or needs repairing. They are out to screw u out of as much money as possible. I feel bad for the senior citizens that go there to get their car serviced and get taken advantage of. U found a coupon online that’s valid and would like to use for a discounted price? No worries, just drive all the way there just to find out that they will still find a way to charge u nearly the full original price and make something up as to how it’s justified. Not only that, they will intentionally subtly mess something else up in your vehicle while it’s being serviced there, that u won’t notice right away, so eventually you’ll be coming back a lot sooner than u think. I’m absolutely astonished more people haven’t came forward on this app and typed about their unpleasant experiences, because their is definitely many out there. I honestly can’t believe how many people are blind to all this. People better wake up and smell the coffee! Or have fun getting lied to and having your bank account drained!

Be careful with this place!!. Firestone offered an online coupon for a synthetic blend oil change for only $ 21.95. I printed out the coupon, made an appointment with this place in Wyckoff, got up early on a Saturday morning and traveled 12 miles only to be told that my car required synthetic oil. I have owned my car for 4 years and I was never told I needed full synthetic oil… just synthetic blend. He refused to put synthetic blend into my car but said he would «give me the difference» using the coupon I had. So the $ 21.95 oil change was going to cost me $ 69.95. What a sport! I told him «Thanks for wasting my time» and left. Now it is possible that his computer said that my car needed synthetic oil, but when I explained that I was always told that my car required «blend», wouldn’t the proper thing for him to do have been to double check with another source other than his computer screen. BTW, when I left there and went to another service center for an oil change, I asked about the requirements for my car and they looked it up and said 5w-​20 (synthetic blend). I’m done with Firestone.

I have gone there a week ago because I had this noise and two different places couldn’t figure it out. They were able to fix the problem right away and was on time. Will be going there from now on.

I have been coming here for over a year, because of a Lifetime Alignment deal that I purchased from them. That is the only reason I keep coming back. Their staff seems to be very straight forward and I like that the mechanics will often partner with you to explain what they found.
I have to deduct points for a few bad practices from the shop.
1. The mechanics will often touch the inside of customers’ cars with their dirty rubber gloves, but they will use a paper floor mat, which baffles me. I end up cleaning my driver door after any service that requires touching dirty car parts.
2. They use an impact gun to tighten lug nuts, which should instead be hand torqued to 70 – 80 foot lbs. This resulted in damaged wheel locks/​studs, a lot of unnecessary frustration, and added cost.
3. Spending a lot of time in the waiting area resulted in me overhearing employee feedback conversations that should be carried out in the privacy of a manager’s office, not in front of customers. This only embarrasses the employee and makes for an uncomfortable situation.
4. I’ve received a bad diagnosis which only created a bunch of new issues after going through with the repair. There was a rattle that I couldn’t figure out and I was advised to replace the catalytic converter. After doing so, the rattle was still there and the aftermarket exhaust didn’t fit, resulting in a leak. I found the source of the rattle to be my hood latch, after the repair, and I have yet to fix the exhaust leak.
5. I’ve had tire rotations performed as a courtesy, which I never wanted or asked for, because I already rotated my wheels. This could have been avoided with better customer communication.

Been going to them for 15 years. Mike who runs the place, is super honest, and a decent guy in all respects. For most undercar service, they are reliable, efficient and reasonably fast. They’ve taken care of probably 20 different cars for me in that time.
They are not though, the cheapest, and in many cases, the dealer is cheaper. As far as cost vs quality, I’ve never had any complaints with the work they’ve done, and in the random event something doesn’t work correctly, they always make it right. The only reason to dock 1 star, is that they seem to be getting more expensive by the month, which is actually odd. Thankfully, there are occasional coupons that are helpful.
In the end, they tend to do a better job than most dealers that I’ve been to, so I will continue to use Firestone in Wyckoff as long as Mike is there. Jaime as well, who is a master mechanic and a terrific guy to boot.

Anyone thinking about going here for anything more than a convenient oil change or a tire repair WATCHOUT. They make promises they can’t keep are ill prepared to do work they say the can do. I was a customer for tires and oil changes ect for years decided to have a little more work done. They quoted me higher than my dealer, then matched the price but in the end could not/​would not do the work even after having the car for 3 hours for a 2 hour job. Tried to reschedule but apparently they can’t handle a tune up and won’t make the appoinment

I felt rly comfortable w having them change the oil in my car. They taught me a lot i didnt know about getting oil changes. The staff was super friendly. I watched them work on my car from the waiting area. And at the end they told me why my car was vibrating even tho i didnt even bring that up to them. The guy even gave me a discount. I only waited 30 – 40 minutes from the second i parked till the time i was walking out. I will deff be coming here again.

I had a full set of tires installed here. They did a good job in a reasonable amount of time. The waiting area is comfortable and clean. I overheard the advisors speaking with customers and what they recommended seemed reasonable. They even walked a few customers into the garage to show them problems on their car. I am capable of doing many of my own car repairs but sometimes it’s just more convenient to bring it to someone who has a warm shop and better tools. I would bring my car back again.

Save yourself the TIME and money and do NOT go to the Wyckoff Firestone for tires.
If you want to piss your time away however, it’s awesome for that.

I agree with the comment above about being pressured to buy more than the car needed. I came in for an oil change and they gave me a laundry list of what was wrong with the car, including a new set of tires and a new compressor. The compressor had been replaced about six weeks prior to the oil change :-/
So, it might be true that they made recommendations based on the age and mileage of the car, but they gave me the impression that they didn’t even LOOK at the car to verify these recommendations.
Needless to say, I would use these guys for routine stuff, but I don’t trust them at all when it comes to any work they recommend.

Mike was very helpful in finding the right tire size for my car. They were price competative and took the time to rebalance a tire that was out of synch. Friendly staff and they stand behind their work. I will definately use them in the future.

I am a regular here. I just read the previous post and just had to respond. First of all, the items that were recommended are just that. It goes by the owners manual based on mileage. Obviously, if you already had them done you wouldn’t do them again until the next time the service manual tells you to do it… since you don’t have your car serviced there they wouldn’t know that and are just advising you for your own knowledge and to be helpful!
I have never been pushed to do anything that I didn’t want to do… and they always tell me what is recommended service as per my car manufacturer. I have always good, fast service and they are usually the most reasonable around price wise. I would definitely recommend them.

A total joke. I decided to do business with them since I blew out a tire on my way to work and it’s close to my job. I couldn’t go on my donut anymore and the guy on the phone was helpful.
I needed 4 new tires installed and explained I was getting my car serviced where I normally do the next day and didn’t need anything else.
The guy proceeded to call me and tell me I needed to flush my brake system ($ 90) to get the wiper blades changed ($ 34) that I needed an oil change (which I was getting done the next day), to get new hoses ($ 212) that my coolant system needed service ($ 90) that I needed a tire alignment ($ 76), that I needed spark plug replacement ($ 141) that I needed a fuel system tune up ($ 90) and I needed a fuel system cleaner ($ 30).
I declined it all.
Today I brought my car where I normally get it serviced and all I needed was the tire alignment (which was $ 5 cheaper). The biggest atrocity is most of these parts/​service he had recommended I had done recently. Imagine if I just agreed to all this stuff?
The guy’s name is Rich who I dealt with. Would never go back and strongly recommend anyone in the Wyckoff– Bergen County area to go elsewhere for their service, even tires, which I’m pretty sure I was ripped off on as well.