Worcester Foreign Motors

Brought my car in two months ago during Christmas week after I lost acceleration on I-​84. With the short holiday week, I was worried the car will not get fixed until after Christmas. Not only was Tommy willing to diagnose my car, he also promised to fix it before Christmas. I got my car back two days later with a reasonable repair cost. This is an honest and great local mechanic shop!

I was with them for 10 mins, and between talking to two insurance companies these guys were like coming up for a breath of fresh air. Gave me some great advice, were attentive, and you can just tell great honest people. Rare to find these day.

Tommy and family run a first-​rate business. Don’t even look for another foreign auto repair shop or body shop in the Worcester area, because you’ll be wasting your time. Before this week, I had no previous experience with WFM. I read the Unilocal reviews and had my wife’s 2006 Volvo towed to WFM after an ‘urgent charging system issue’ warning light. Tommy went above and beyond to work with me over the phone, to diagnose the issue, to replace the alternator, and to get the car back in my wife’s hands. I couldn’t ask for more, and I’m pretty fussy! I could go on and on about how satisfied I am with my experience with Worcester Foreign Motors, but I’ll leave it at this: I’m on a first name basis with the owner, and my wife is happy! Enough said.

Everyone seemed very nice and personable. However… I went in for an oil change and tire rotation. They neglected to rotate the tires. When I brought this to their attention (I was reviewing the bill with the owner/​manager) they offered to do it then, but I had already been there 90 minutes and couldn’t stay longer. The manager also strongly suggested I replace my air filter because it was dirty and would affect my fuel consumption — while repeatedly insisting he wasn’t trying to upsell me. The air filter only had 7500 miles on it and was the cleanest in-​use air filter I had ever seen. When I told him this he switched tactics and pointed out that the filter was wavy, evidence of prior moisture. In my opinion it was very minor and looked like it was in good condition. Finally I just capitulated to end the protracted discussion. Also, this was a rainy day. They initially parked my car where it was partially protected by an overhang, but they left the drivers window open and removed the keys from the ignition. Rain was steadily coming in the window for the couple of minutes it took for me to point this out to them and then to find the person who had the keys. Each of these things taken individually would not be a big deal, but all together added up to a less than satisfactory customer experience.

Tommys always my first call. I recommend all my friends, family and customers to him. Thank you for all you do.

A for honesty. A for customer service. A for competence. My Prius died on the mass pike on my way home to Pennsylvania. After checking on Unilocal I called ahead and had the car towed here. Often when your car breaks down in a strange city, you become prey to all kinds of unscrupulous things. Not with Tommy the proprietor. From the start he made it a priority to get me back on the road. He diagnosed the problem to a hung computer, did a master reset, with my consent replaced my 7-​year old starter battery, and had me on the road quickly, for a very reasonable cost.
I am moving into the area soon. I just found my go-​to mechanic!

After a rough winter we took our babies to Tommy for body work and the results were amazing! Our 17 year old Camry looks brand spanking new as does our 2009 RAV. The cars were returned on time, the workmanship was excellent and both cars were spotless inside and out. I can’t say enough good things about dealing with Tommy and his crew at Worcester Foreign Motors. It’s the only place we trust for bodywork. Thanks Tommy! Jim & Dawn

The guys here did an absolutely incredible job repairing my Infiniti G35 after a hit and run accident. My car looks showroom quality and I couldn’t be happier! Tommy is extremely personable and honest. Once insurance got their act together, my car was done within a few days. When I went to pick it up it was detailed and washed. Again, outstanding work!

My wife knows the owner Tommy through a relation and has taken her car to the shop a few times… mostly for issues covered under insurance. She recently brought the 2007 Mazda in for a brake job at which Tommy quoted her «around 350 – 400. That was for back and front rotors and pads. To her surprise, the bill was almost 1k. «Needed work» was done without her authorization — not a phone call or anything — and resulted in a bill more than twice the amount anticipated. We paid… but that’s the last time we will ever take any of our vehicles there. Transparency and honesty are paramount in business.

Tommy is so great to do business with, very honest and explains in detail what they will be doing with your car. I had my breaks replaced and my car drives fantastic right now, I have a Mercedes and most places can’t shut the light off that tells you something is wrong but they do all of that. I will be back again when I need more work done!

I had gone to WFM for years until I moved across the city. Recently my boyfriend brought his car to WFM for repairs after an accident– they were extremely efficient, well priced below any other auto shop, detailed the interior of his car, and walked him though– step, by step with photos how they repaired his car– it looks better than ever!
I recently brought my Toyota Matrix in for brakes, and again, they treated me like family, were super efficient, friendly and helpful!
If you have any issue with your car– call these guys first– they are the best, beyond 5 stars!

Great place! Had my car bumper held on with duct tape and Tommy fixed me up for a great price, and washed my car to boot! Everyone at Worcester Foreign Motors made me feel really comfortable and like I was in good hands, and at the end of it all I was really happy with the work they did on my car. Highly recommend.

I’m from California and unfortunately they use Nitrogen gas for car tire (which is great don’t get me wrong) but moving to Worcester Mass where Nitrogen gas ain’t popular and expensive which cause me so much headaches when the tire pressure is low. Tommy was so helpful and funny, he switches the Nitrogen in the tires to oxygen (for free!!!) Nicest guy around. Highly recommend! !!

Tommy and his crew at Worcester Foreign Motors did an amazing job on my only 1 ½ year old Hyundai Veloster that someone hit. It looks brand new again and the detail job has made the car look better than ever. It was done in the time frame they gave me and they helped me with the rental car process. I called Tommy right after the accident and he came in on one of the only holidays they are closed so I could drop the car off and get things going as soon as possible. Right there shows you how much they care about service and their dedication. The front office women, Adrienne, was so nice and helpful with all the questions and help I needed with insurance. Very impressed and thankful for all their hard work!

The best. Excellent workmanship. I was there twice with my Subaru Outback… the first time maybe around 2007… the Subaru dealership (Patrick Subaru) recommend them. I had been t-​boned in the front right quarter panel. They did a great job, looked good as new. Insurance covered everything.
A couple of winters later, I got badly side-​swiped by a snow plow in Oxford. Hit and run. Tommy and his crew did an amazing job fixing everything. I had a high deductible and I had to pay out of pocket, but I remember feeling like I got a good deal.
Here we are maybe 4 years later and my wife needs a new side view mirror… I called on the phone and Tommy remembered me, and said he could have it fixed on Wednesday if I get him all the info today (its Monday) and, for much less than the dealer would charge. I am amazed.