Smart Motors

This was the worst car buying experience my husband and I have ever encountered. My husband was supposed to buy a toyota from them. After giving a significant down payment they informed us they didn’t have the title and stated they would not give a refund of our money as it says on the receipt. Then we settle on another car which we purchased for a set price only to be told after that we needed to pay more to have it registered and taxes etc. Which is fine however that should have been told up front. Then we get the car home and less than a week later we needed to bring it back in because the car was shaking violently… it ended up being a rim issue and they refused to fix it because they only cover the engine for 30 days… nothing else. We also had to just stop in and wait for them to show up because they avoided our calls. Then just before the 30 days was up the check engine light came on… they avoided us and would not return phone calls. Needless to say this place is horrible and I would not recommend them to my worst enemy. .ok maybe my worst enemy. Also, they took our jeep as part of the trade in and never even cleaned it out before putting it on there lot. The engine is fine on the jeep but everything else is in horrible shape which they are aware of. They are selling lemons… stay clear of this place! There was also another woman waiting for them one of the times we were there and she said they were avoiding her as well.

Great dealership! Honest, patient, helpful, and kind. Bought my 04 sienna a couple months ago and have had nothing but good surprises. Prices are good, they are patient, and the new location is much easier to get in and out of!

I write this to warn potential used car buyers. Smart Motors’ owner seems to be a nice guy but I sadly learned otherwise. Unfortunately, he sold us a lemon and is now refusing to refund our money. The engine needs work to the tune of 4000 at least. We paid additional money to have the car diagnosed just one day after picking it up and subsequently towed to the auto mechanic chosen by Smart Motors. I strongly suggest potential buyers not look on this lot for a car. Not an honest dealer. 0 stars