H&R Block

After being audited by MA for huge mistake of my income on my state return, I set an appointment in DECEMBER 2015 to have H&R Block amend my return. As to their policies, if the mistake is their wrong doing, they will refund any penalty and interest due. They submitted for my $ 213.00 interest and never received it. Late January 2016, I realized that I still had not received it and made a few more calls. In the middle on February I was told that a check had been mailed and that I would be receiving it in a couple days; well the beginning of March (5^th, 2016) has arrived, and my tax consultant informed me that the request had been submitted again and awaiting regional approval. Upon my followup this morning 3÷7÷2016, still nothing had been done. I called and asked to speak to the regional manager but was intercepted by the store manager. I was assertive that I was going to post to social media if this claim was not resolved immediately. I received the approval email shortly after to find the it will take ANOTHER 4 – 6 weeks to process this refund due since December 2015. Calling the corporate office after a period of time the call was ended; I’m not sure if they hung up on me, but I never received a call back to finish the conversation. So let me me finish it here by NOT RECOMMENDING HR BLOCK — They do NOT stand by their work.