Cvs Caremark

My employer now requires that all 90 day prescriptions be filled through the mail with CVS Caremark. Here’s a list of problems I’ve had with their service in the last year:
1. They shipped to the wrong address, even though every instance of my address in their system was correct. Brilliant. I was without my medicine for 2 weeks waiting for a replacement order. Oh, and they counted the mis-​shipped order against my refills.
2. On a prescription with 2 refills remaining, they created an entirely new prescription and contacted the wrong doctor to get it filled, instead of just REFILLING IT. Again, I was without my medicine for 2 weeks waiting for my order.
3. They charged the «default payment method» on my account, even though I selected a different method at checkout. Surprise. The default was my exhausted FSA and it was empty. They never called or emailed to tell me the charge didn’t go through. Once I finally noticed that the order was «On Hold,» I called them and got things sorted out. I was once again without my medicine for 2 weeks waiting for my order.
If any company is actually looking at these reviews, wondering whether to use CVS Caremark: DON’T.

A nightmare… took Caremark 8 weeks to process and confirm my prescription with my doctor. When I requested a refill, they contacted my Doctor to advise them that I was «not eligible» for the medication and that I had not had an account with CVS Caremark since 2014! Hard to fathom, given CVS Caremark is the company that shipped my most recent 30-​day supply through my BCBS of Florida insurance. My doctor’s office has tried everything with these people. This is not a good place to fill your prescription. The administration and supply of your prescription may be adversely affected by failures in their data system and lack of follow-​up with the patient and doctor. Customer service is an absolute joke. I don’t think you want your medication supply to be touched, in any way, by this incompetent and uncaring company. Stay away.

This is a letter I wrote to CVS Caremark, I am waiting on a reply
I have an aversion to shots and I have been told by my Dr that I should have an injection in my knee to reduce pain. My Dr’s recommended injection is one injection of Monovisc your preferred is 3 – 5 injections of Supartz.
My question is how is 3 – 5 injections more cost effective than 1injection. How is 1 day lost at work and 1 co-​pay more cost effective than 3 – 5 days off of work and 3 – 5 co-​pays.
Other insurance companies insist on Euflexxa, Monovisc or Orthovisc over the others because Euflexxa, Monovisc and Orthovisc are less expensive than the others.
I would like an answer to this question, how is Supratz more cost effective than Monovisc? I would like to see numbers.

My workplace changed prescription insurance to CVS Caremark. Well It’s January 15^th just 15 days into my new plan and they are CLUELESS. I’ve been on a medication for years after trying other versions and having bad results. Suddenly I need «prior authorization». They are telling my MD what to prescribe me even though they do not know my medical history. So now the MD VS Caremark fight starts. They are an insurer not a treating party! I would give them and their customer service 0 stars if possible. I am now starting to get all employees to complain against this plan (We are their customers, not the other way around, they don’t get that).

Am on hold and had the most ridiculous conversation with customer service ever. After repeating for the agent several times that the screen in my prescription history says: you paid” for a prescription, as I explained that I had not paid, she reiterated more than 3 or 4 times that it does not «actually» say that but just means it is waiting for me to pick it up. Neither here not there but I simply do not want that to effect the refill status through the mail order when the renewal is submitted. How can it actually not say «you paid» when it actually says «you paid?» Put on hold forever and then transferred to a senior agent who promptly said hello and the line dropped. To his credit he called back on a different line. Bottom line they are managing the prescription coverage and underwriting the cost of the meds so decreased usage leads to profit for them. I suppose I should not have mentioned the word frustrated.

Where do I start. Every month seems to bring new challenges with this company. Here’s my most frustrating experience.
My meds must remain cool and are sent in insulated containers with ice packs to my local CVS for me to pick up. Last year a delivery was delayed and in a warehouse or delivery truck for 5 days. CVS Caremark assured me they were fine. Within 12 hours of my injections I had a fever of 101.
It’s interesting that I later discovered that within an hour after picking these up at my local CVS, replacements arrived. When I called CVS Caremark they said replacements were mailed because the original shipment was spoiled. I told them I was given the original shipment and had developed a high fever. A CVS Caremark pharmacist called me soon after stating again that the original meds were fine because they were shipped in cold weather. Do they think delivery trucks don’t have heat? The ice packs are good for 2 days and they took 5 days to arrive.
My insurance requires me to purchase «specialty drugs» only from CVS Caremark. I would leave them in an instant if I had a choice. Wish I could rate them with no stars!

Worst pharmacy I’ve ever had the misery of dealing with. Call your insurance company and request a new company to fill your medication. It will save you from a headache everytime you need a refill.

Shame on Caremark!
I’ve been trying to get them to fix an error they made for more than a month, but we’re still going in circles.
Their customer service reps are incredibly kind but, sadly, they have absolutely no authority to help.
It feels encouraging at first, because they understand the problem, and they happily transfer you to someone more senior, but when you finally get to the top they tell you that you need to call your insurance company. Well, I did call my insurance company and guess what they did?! Transfer me to Caremark! They actually transferred me! Are they even different companies?
If you can successfully get your prescription through this company, then cheers to you! But if anything goes wrong, don’t expect to be able to fix it!
And if you’re out of medicine before they are willing to refill your prescription, then it’s back to the doctor for you! How’s that for saving you money?
I called my local pharmacy and they told me that with them my problem would be an easy fix… no so for mail order.
I don’t know if this is a problem with all mail order or just Caremark (my local pharmacist predicted that my problem was with them before I mentioned any names) but it’s a significant problem which brings to mind underdeveloped countries without resources; not something you expect to see in a well funded country like ours!!!

my insurance, Anthem BC/​BS, uses CVS/​Caremark for certain prior approvals. After being diagnosed with low testosterone by my doctor, I tried to get a prescription of Androgel, only to be denied by Anthem. I was told I had to use Caremark for prior approvals, and so the dance began. It started by them telling me that I had to have two morning blood draws to be approved, and did so over the next two weeks. They still denied the approval. Then they said I had to have my PSA levels checked. Even though they didn’t mention this the first time. Now I am going on three weeks of this back and forth, and am still waiting on approval! thanks to the hoops they are having me jump through, my condition is worsening while I still don’t know if the won’t find another hoop! My largest gripe was with their customer service. I believe they hire anyone that walks by because they are clearly reading from a screen, as they can’t even pronounce the medical terms. I’ve given 14 vials of blood just trying to get this pharmacy to get out of the way of my doctor! Can’t wait for open enrollment, so I can kick Anthem and CVS Caremark to the curb!

If I could do no stars for this company I would. I have literally never dealt with more difficult people in my entire life. If I could I would run far far away from CVS Caremark. Not only have they sent me the wrong prescription in the mail but they have lost my prescription information in their files, and they don’t pay for anything. I’m losing my mind trying to deal with this company. DO NOT use CVS Caremark!!!

They deserve less than a single Star. They are the worst!

This corporation is based totally on greed. They push generics, even when your doctor prescribes «brand name only.» It’s definitely life threatening when the corporation has your medication change from a brand name one that works to a generic that doesn’t.
Too bad there aren’t zero or fewer stars for this rating.

This is the worst company ever!!! I am so disgusted with my husband’s employer for having to succumb to this bullshit excuse of prescription coverage. They have screwed up every prescription my family has ever tried to fill. Unfortunately they have us by the short hairs and we have to keep enduring this torture. They SUCK! SUCK SUCK SUCK!!! IF you have a choice, do not use them! I won’t even shop in CVS anymore because they are associated with this sorry excuse for a company. And their customer service is even worse!!!

I went to a CVS minute clinic and had to pay out of pocket. My insurance paid for the visit after I submitted the claim. Despite them being paid by my insurance and me calling several times, it is over 2 months later and I still have not been reimbursed. When I called over a month ago, the woman assured me that the check would be sent out ASAP– after I faxed my insurance info showing they had paid. It’s over a month after that and no check. When I called again today, the lady said the check is «on hold» but she would release it by the end of the week. Pardon me if I’m not holding my breath…

Absolute worst mail order Pharmacy on earth. They lied about the coverage, forced my doctor to change prescription.
When I called them, they bounced me from department to department. and none of them want to take responsibility to answer my question or fix the problem. I has spent hours of my time with them listening to their holding music.
I have filed formal complaint to Medicare and trying to get my Plan D to switch from now on.
I am done with them. I don’t want to talk to them ever again.
It is such a POS business, no wonder your store fronts are closing from left to right.

Customer service at this company is non-​existent. Like other posters I have found that they re-​direct their incompetence back on the customer. I have been trying to get a mail order refill of my prescription for a month with no luck. When I called to find out why there was a delay, they tried to tell me that I had no refills available. Eventually they admitted that they were wrong and accepted my order. When the mess still didn’t show up, I called again and again was told that I had no refills. I had to ask to speak to a supervisor who started by telling me that I had no refills and just kept repeating this. When I pushed back and demanded that they look further at my account, they admitt that I did have a refill due and would ship it overnight. They did not ship until after the day I was supposed to have received the order claiming that they shipped when they got a new prescription from my doctor. I had to get a new refill at retail which they were supposed to crdit my credit card for. Instead, they credited my Caremark account. Of course, they had already charged my credit card for the shipment I still have not received. Now, after fourteen days of waiting for the missing medication, they tell me that they need a new prescription from my doctor. Each time they tell me this is company protocol, which includes refusing to refund my credit card until they re-​ship. Cynthia, the customer service agent is upset because the supervisors they won’t let me speak with keep coming to her about my complaints. They call their service agents «resolution specialists». It seems that all they are resolving is the company profits.

I have had a long running problem with cvs/​careless. It goes back several years to when my mother-​in-​law got her meds at the local cvs. Wrong counts, wrong dose, wrong medicine… we had to check ourselves before leaving the pharmacy counter EVERY VISIT. Now my medical insurance contracts with cvs/​careless. Their website is difficult to maneuver through, pages don’t load, I get dumped back at the first page. Took me an hour to NOT get my reills ordered. Forget calling or emailing their «customer service» is absent and they redirect the blame on the customer. Any companies considering prescription benefits do not use cvs/​careless they only want your money.

Nice little business they got for themselves!
Here’s yet another reason why your medication is getting so much more expensive:
— Doctor told me I needed Rhogam because my blood type was A–
— Doctor then discovered that my husband was B–
— Two negatives make a right in this regard so Baby C. is all good; Rhogam shot not needed.
— Call CVS/​Caremark and ask for a refund of the copay I had paid.
— CVS/​Caremark refuses, says they don’t accept returned medication, although I have never seen this medication, been near it… nothing. Never received it. I have no idea where it is or what it’s doing.
— My insurance company already paid for this medication, that will never be used.
So folks, I can only imagine this is happening all over the place; insurance companies are shelling out cash, as well as consumers and CVS/​Caremark takes ZERO responsibility for anything. Other than cashing your check.
When I called and was kind of in shock, and asked the supervisor, Shenika/​Sheniqua — no clue how to spell it — why they would let medicine go to waste and take peoples’ money for a product that isn’t needed, she just repeated «we have a no return policy» over and over again until I just had to hang up. I’d get it if I had taken half a bottle of my antibiotic and decided I didn’t want it anymore, but a sealed vial of medication that has never been in my possession or opened or near me at all? Highway robbery.
So, writing to corporate, but if their customer service is anything like Shenika’s, I’m not expecting to get very far.