Express Oil Change & Tire Engineers

I’ve been going to this location for a couple of years. They are expensive, but I’m always in and out quickly so it’s worth a couple extra dollars.
This past weekend, I took my ’09 F-​150 in for an oil change and tire rotation. I have about 23K miles on it, and it pretty much a light duty truck (no hauling, no boats, etc.). I’m sitting in the waiting area and the service manager comes in talking loudly with his list of recommendations. He tells me everything looks good, but that according to his sheet, which he shows me, Ford recommends having my rear-​differential changed every 3,000 miles, and while he thinks that’s excessive, HE personally recommends it every 15K miles.
Immediately, my alarm went off. So I asked, «How much?»
«It’s $ 100.»
Skeptical, I reasoned that I haven’t done much beyond oil changes on the truck, so I agree. After he leaves, I go pull my service guide out of the truck and start looking through the mileage recommendations to see what Ford really says. Couldn’t find rear-​diff anywhere. Found front-​diff for 4x4s but it said replace at 75K miles.
So I got online (using my phone) and the ONLY recommendation I could find was from people in F-​150 forums who claimed that even with heavy hauling, you didn’t need to change it but every 30K miles at the most – with an average being 50K miles. The only exception being if you launch a boat and the rear end submerges.
I went out and found the service manager and told him what I’d found and he hmm’d and said, «Well, that’s just what my sheet says.» Then he disappears in the back to go look it up (I guess).
In the meantime, the guy below my truck looks up and says, «Hey, i wish you’d been out here when I was changing it. It was black and there were metal shavings in it.»
Finally, the service manager comes back and reiterates what the sheet shows and I explain that by any measure, I just paid for a service that nobody BUT Express Oil says I need. We go back and forth and he finally offers to split the diff. which I agree to.
Bottom line: Even IF my rear-​differential is tearing itself apart and metal shavings are coming off, even FORD doesn’t recommend changing the fluid at 3,000 miles. I’ve sent a note to Express Oil, but really, this recommendation is ridiculous and I can’t help but believe it’s a purposeful attempt to take advantage of customers.
I won’t be back.

These guys are awesome! I’ve been here 4 or 5 times and have never waited to have my oil changed. I never even get out of my car. Thats right. While Jason and the guys change my oil and check all the fluids I sit in my car and email on my iPhone.
I’m usually in and out in less that 20 minutes and they always remember me when I come back in. Gotta love the personal service and quick turn around times.