Wells Fargo Bank

Service here is awful, do yourself a favor and drive to the other Wells Fargo down the street.

I walked in and was greeted by a friendly young man that helped me take care of my business quickly. This branch impressed me with their customer service. Highly recommend.

Worst Wells Fargo I have ever been too! Employees are not trained and the manager is no help whatsoever, I went in to cash my checks. I have never had a problem with this and all of a sudden they can’t cash them because they are not Wells Fargo checks. Well duh, I don’t work at Wells Fargo I tried to explain to them I have been banking with Wells Fargo for years and I have been to different ones and never had any problems. The manager said «well maybe they made an exception for you», why would a bank make an exception to cash my checks!!! I went down the street to my regular Wells Fargo and had no problem cashing my checks!!! I will never visit this Wells Fargo again!!!

Great customer service! I always come to this bank and recurve the best service. Special thanks to Brenda Barcelona for being so helpful!

The worst Wells Fargo I have been to over the years. Had a problem cashing a check today for the first time in years. For some reason I was questioned as if I was fradulant by some teller. It is really none of their business how many times I get paid from a certain employer. Your job is to take care of my money and my account. Manager comes over and for some reason I cannot check my cash fully only partially. I have been to many different wells fargos and have never had this problem. This location is crap.

If you do a wire transfer at this location it might reach the destination in a few month, or you can get your funds back in 60 business days. The staff is understanding and «helpful» but they will not help in any way or form. It takes 10 – 15 days to process a simple wire instructions from branch to back office.

I love this place. All staffs are very professional and friendly:-) awesome customer service!

I went inside to actually use the bank and was told by the clerk that there will be a charge to use my money. I don’t like policies like that $ 3 to use checks or $ 5 for a money order. I escalated this to the «branch manager» and he said coldly «yes.»
I told him I will move my account to Bank of America and he chuckled.
I have notice that a couple of times I have cashed a check recently be it payroll that I have been depositing the same check every two weeks, there has been a hold placed and I’ve had to call and have it released.

If you need to walk through a well-​opened door, this is the bank branch for you. If you need some actual banking accomplished, I’d suggest you take it elsewhere. Perhaps to the Wells Fargo in San Luis Obispo. Because neither this, nor the nearby branches can accomplish simple banking tasks on the first try. Sometimes on the second, often by the third visit if you can spend half a day there.
I no longer go to this branch since they messed up my international wire transfers. But in fairness, the Calabasas branch and the large branch on Topanga and Oxnard messed them up too. It takes less time to drive to San Luis Obispo and stop into their Wells Fargo to have the transaction completed correctly (in two minutes) than it does to spend three days visiting this branch.
But the guy who opens the door is always on his game. Top notch.

This location is like a well oiled machine.

This is by far the worst Wells Fargo I have ever been to!
I ALWAYS cash my checks before depositing them, and every other Wells Fargo has absolutely no problem with this. This branch? I get the bitchiest manager I’ve ever encountered.
This is how the conversation went:
Me: I would like to cash and then deposit this check. Here’s my ID.
Teller: sorry, we don’t do that.
Me: really? As of when?
Teller: 2 weeks ago, I think?
Me: weird, I cashed my check just last week at a different branch. No problem.
*Teller gets manager*
Manager: yeah, we have no way to prove the money is actually there unless it’s a Wells Fargo check. we haven’t cashed checks since the beginning of the year. New policy.
Me: funny because I cash my check before deposit literally every single week and haven’t had one branch tell me about this miraculous policy.
—- and so goes on, I say fine, give me $ 150 of my check. When will the rest be deposited?
She tells me in 2 days and I say «I think the machines say if it’s before 9PM on a business day, they’ll go through that day?»
This woman has the AUDACITY to say to me «well maybe you should pay better attention next time because it says NEXT business day»
Instead of giving this woman my two cents, I say «okay» and let my anger build up.
This woman was so unbelievably unprofessional and rude. I will never return to this branch EVER. I only went in for time purposes.
For the life of me, I cannot remember her name. Shashong, or Shang… Something of that nature, but that woman needs a good dose of reality and to step off her high horse. I am a customer, and she should never speak to a customer in that way ever again. I will be contacting their regional, or district manager and letting them know of the encounter I had with this unpleasant excuse of a woman. Also, last time different stores tried to give me different answers, it didn’t end so well for them. You can’t make up rules for the hell of it. People notice.
This happened last week, and I’m still fuming. Too bad I can’t give 0 stars!
Karma is a bitch, Shashang.

I’ve never been to a bank that was so well run. The employees are always very friendly. Today, the security guard opened the door, the manager acknowledged me and said hi, and Crystal was friendly and personable while helping me out. Too bad there aren’t more businesses like this out there.

The staff is always super friendly and excited to greet not only me but everyone that walks through it’s door. Great job Wells Fargo!

I went to wells fargo about a week ago to open an account and I can say I was quite satisfied! i was greeted by John the second i walked in, i told him i was going in to open an account. He told me he would be more than happy to help me, as i began to ask a million questions he was surely nice enough to have patience with me and answer all my questions! Thank You John for all your help, you really were amazing!

This is my go to branch. Its very centrally located and the staff is always very helpful and friendly. The parking can be a bit of a fiasco because for some reason people just don’t know how to park their cars here. However, there is plenty of street parking if you want to pay a quarter to avoid all that. There are 2 ATM’s located at the front of the building that usually has a security standing near there to protect you from all the dangerous people in Woodland hills.:)

I have never been to a more friendlier Wells Fargo Bank in my life, we have been customers for 15 plus years or so and just moved here. WOW! They go out of their way, they greet you, they offer water and of course my son loves their lollypops. :) Happy Happy and great customer service… The best!!!

Usually I don’t like going to the bank. But the people here are super friendly, always happy and smiling, and always happy to help.
Plus, they have a great coffee machine!

This Wells Fargo is awesome! I had to come get a cashier’s check for my deposit on my new apartment. I was helped right away by a super friendly guy. The big plus was when he told me they normally charge $ 10 for a cashier’s check, but for this one time he was going to waive it! Personally I think it’s absurd that they are charging $ 10 to write me a check with my own money, but I was grateful to avoid the charge that day. (And yes, I know there is an account you can pay for that gives you these for free, but since I rarely need these I refuse to pay for a checking accounts.)
So props to this Wells Fargo for a nice surprise!
They also have bottled water, lollipops, a fancy coffee machine and hot tea.
Come for the snacks, stay for the banking! Just kidding!

I like this Wells Fargo bank, service is always quick theres never a crazy line and the employes are friendly. Parking is okay not much tho you can also meter park your car.

Great branch! Never too busy, private secure parking, clean refreshment station, friendly staff (especially Joel in business banking).