Ralphs

I used to shop here, but not any more! They allowed a dog in the store that was not a service animal, and I saw the dog pee in the aisle!!! By the time I was able to track down an employee to tell someone, they left of course, but it was quite disgusting to see an animal go to the bathroom where I shop for food.

This is one of two grocery stores I shop at regularly. Ralphs doesn’t have the best prices, but there are a few things that make this particular store a favorite of mine:
1. Really great produce — it is consistently fresh and flavorful and IMHO better than Sprouts and certainly the Vons that I also shop at.
2. The checkout lines are much shorter than at other stores. Not sure if this is a Ralphs company thing as opposed to just this store, but I wait MUCH longer at Vons.
3. The employees are all exceptionally friendly; especially the produce guys, but also the meat & seafood, the deli workers and the checkout clerks.
4. The store manager is just the bomb. He is wonderful, very outgoing and super helpful.
5. Deli has wonderful meats and cheeses; pricey but good.
One of the biggest complaints I have is with the deli. Everyone working the deli looks very busy, but somehow it seems slower than most grocery store deli’s. Maybe they need more help? The checkout lines get extra employee help when busy, so why not the deli? BTW, the ladies working the deli are super nice.
And the parking lot can be pretty awful, I hate going there at night.

I’ve regularly shopped here since I moved into the area and have had a good experience, but today I’m compelled to review this location bc I got grossed out after I had to take my kid to the restroom. It was dirty, smelly and the seat covers were out. Yuck! Maybe the janitor was absent?
I always thought this was the friendliest Ralphs where the employees always say hi. But when it comes to cleaning the restroom they fall short.
And another thing try avoiding shopping there when Taft Highschool gets out for the day. The parking lot is crazy with teens and their parents picking them up.

I usually stop by this Ralphs for my lunch but every now and then. I just end up grocery shopping. Today, I walked in looking for a few items and I was extremely thankful to have ran into Beatriz. She was in fruits and vegetable department organizing a few items when I needed help. She stopped what she was doing and helped me pick out some avocados showed me where the basil was at and just made everything easier for me. I had also stopped by on Monday to buy a few items and the man who helped me brought out a new box from the box the veggies that I needed.
Not too mention every employee always says «Hi!»
Great team!

So, still many of the same issues from my 1^st review exist… the deli workers STILL have some aversion to using the «take a number system». I don’t get it! The same thing happens at the Ralphs in Calabasas, so maybe part of the training for the deli employees is to learn how not to use the numbers.
It seems like, with regularity now, I bag my own groceries… which, I guess is ok, but lower the prices if you’re going to put your customers to work. If it wasn’t for the gas points that can be used at the gas station across the street that enables .20 cents off per gallon of gas, I may choose to shop elsewhere. The cashiers often don’t give the credit points for bringing your own bags… so I always have to ask them. It’s like they want to cheat you.
Lastly, the reason for the downgrade to 2 stars is the way the remodel came out. They spent a couple of months remodeling and, at first glance, the aesthetic passes the eye test. Nice flooring, enclosed dairy section… BUT they apparently crammed another aisle into the store and the aisles are now incredibly narrow. To the point where you’re constantly bumping into people and making the shopping experience terrible.

Their customer service is off the charts positive. I’ve never had a grocery store where I’ve had a favorite check out clerk, let alone 3 favorite clerks

I like this Ralph’s. A lot. Friendly cashier, decent produce and meat, decent prices, etc. But, this parking lot sucks. Why is everyone so angry zooming around in a big hurry?

This is a typical Ralph’s, it’s located on Ventura Boulevard near Topanga Canyon. But the one thing that makes this location stand out is the floral department. If you have a need for either an arrangement or a bunch of flowers it’s definitely worth stopping by here and checking this place out! It has one of the largest floral departments I’ve seen in any Ralph’s and whoever does the arranging really does an outstanding job. in the cold case some of the arrangements are over 4 ½ feet tall and the price was under $ 100! Anybody receiving a gift like that is going to be blown away. They also carry exotic varieties like orchids.
There are also a wide variety of bouquets including roses, Gerber daisies, sunflowers, I can’t imagine any florist having a larger variety but at about half the price!
So next time you need a florist check this place out I don’t think you’ll be disappointed!

Open until 2am. Can’t complain about that. The parking lot needs more lights because it gets really dark outside and there can be a lot of sketchy people outside sometimes.

I’ve never felt more appreciated and helped… Everyone stops and offers to help you or at the least says hello to you. They were also offering samples of a vegan protein today and the woman doing the display/​sampling was so kind and helpful! I def bought it. I honestly left this store feeling better than I did when I entered — added bonus I found some new items to try!

This place is only getting one star because it is well taken care of and the staff are nice. However my wife and I will not be shopping at this store ever again. We just moved to Woodland Hills this June and this is our neighborhood store. My wife has gotten rotten food items on three separate occasions and we haven’t even been here for a month. Ist it was deli meat, which we discovered was bad the day after we bought it, then it was a cantaloupe that went bad in three days, then it was pre-​made fettuccini alfredo that was bad & said sell by July 6^th, thats tomorrow. My wife brought it to a work potluck, and herself and another coworker became sick with diarrhea!!! Beware! Dont shop here.

This grocery store on it’s own is pretty nice on the inside, and some of the cashier’s are very friendly as well. The parking lot on the other hand is a circus, and constantly full of shady people. I think Ralph’s need to beef up their security to ensure the safety of their customers & our vehicles. Every time I come here, there are multiple sketchy people loitering. LAPD should be notified, because it seems like more than hanging around could be going on. From the looks of these drifters, I suspect drug deals taking place or something along those lines.
It won’t be long before a violent crime unfolds, if one hasn’t already. I’m sure car break-​ins must have happened by now as well. Driving out towards Calabasas to shop is starting to seem like a better option, even though its out of my way. I’m sure other patrons have already thought of that. Take a look at your year over year sales… If they’re lower now, this could be why. Spending some extra money on security is probably worth the investment to save your clients.

Greatest Ralghs store I have ever seen with a good and responsible manager. The salad bar with fresh strawberries and blue berries and pineapple make it healthy and so delicious.

Best shopping experience I’ve had at Ralphs ever! I came in today 4÷28÷15 around 11am. I went in to find fruits and veggies for a new recipe and one of the workers in produce was sooo helpful. Litterally stopped what he was doing to help me while I bugged him at least 5 times.
Unfortunately I did not get his name, kinda older Hispanic man, shorter. .
Anyway, he needs a raise. He was phenomenal.

Another star earned. Better produce selection than when I was here last, decent prices (if not still a tad on the pricey side), and the drinks are now all together.

Coffee Bean Review Only: (Just want to start off by saying a few days ago I gave a great review for the Coffee Bean in the same shopping center – amazing.)
Greed only gets you so far: You know what – lets be real franchise businesses are a hot mess. Came here because I didn’t think I was my order was super hard, and they could doing it no problem. Well it’s not the same. They hired Ralph’s employees to read Coffee Bean formulas but they don’t understand how to represent the Coffee Bean name and brand. They tried charging me more for them pouring half and half – but if I poured my own half and half I wouldn’t be charged. The lady made the worst drink and was argumentative about how to make drink. I told her how I get the same drink across the street for cheaper and better – I wasn’t trying to be rude just understand the difference as to why it taste on way better, and why it was cheaper.
Long story short the standard that are set in this Ralph’s Coffee Bean lack a serious costumer friendly service and product. I recommend going across the parking lot to the real thing.

I’m here a few times a week. Depending on the time of the day, the lines could be ridiculous even at the self-​checkout stand. Store offers savings for members and they usually have everything I need in stock. The issue that I have with the store is that there is never a dedicated agent at the cusomer service department. Mgmt should also add more employees so cashiers won’t have to double as baggers.

This is a nice Ralph’s, but a bit tucked away. I almost missed it so be careful when you’re driving down Ventura looking for it.

I am sorry, but I just don’t like Ralphs. Not any of them, but THIS one boasts an IMPOSSIBLE parking lot, and to me, it’s one of the worst lots on this earth. For all of you who know this store, you know what I mean. Cars going every which way, always crowded, just awful.
My mom used to love Ralphs, so when I moved back to CA about 10 years ago, I figured, okay, I’d give them a whirl. She was a master shopper and knew where to find all the deals. I just never saw Ralphs in the same light as she did and could never make the connection. Over the years, though, I come here when in a pinch, it’s close to my office, and yes, they do have a decent Passover supply when that time of year rolls around, so I do come here for that still… but otherwise, no way.

Good Ralph’s, liked their deli meats (the sides meh, I’ve experienced better) but the ladies at the deli counter are sllllllooooooowwwww. I found this also at my local Ralph’s. probably a union thing.
Saw things on the shelf my ralph’s doesn’t carry and they also have boar’s head deli meats. Parking is small and in a busy shopping center but there is a stop light in and out so access is easy. Will shop here again when I am at the boyfriend’s.